Hotel - Mercure Edinburgh Haymarket
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Mercure Hotel

Mercure Edinburgh Haymarket

38 Gardners Crescent 
EH3 8DQ  EDINBURGH
UNITED KINGDOM

508 reviews
TripAdvisor Rating Based on 508 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Fitness centre
  • Golf (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis (Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
    • Tennis (Paying, Nearby)
  • Boat excursions  (Nearby)

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Fitness centre
  • Golf (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis (Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
    • Tennis (Paying, Nearby)
  • Boat excursions  (Nearby)
  • Bicycle hire facilities  (Nearby)
  • Skiing (Nearby)
    • Downhill skiing (Paying, Nearby)
    • Ski hire facilities (Paying, Nearby)

Catering

  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 10:00-24:00
    • Opening hours : Week-end 11:00-0:00

Business services

  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 110 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Our customer reviews for Mercure Edinburgh Haymarket

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 508 reviews

Noel D 2017/03/20
« Edinburgh Getaway »

Great Hotel in great location near to Princes Street and all major sites. The hotel staff were friendly and provided all assistance we requested. Only negative was a crazy conversation about stopping the car outside the hotel to put our cases back into the car.

MercureEdiHaymarket, General Manager at Mercure Edinburgh Haymarket, responded to this review

Dear Noel D, Thanks for your review and your feedback and I'm delighted to hear you enjoyed your stay. I am a little confused as to what you are referring to regarding the conversation about car parking. Please feel free to contact me at h9448@accor.com if you would like to discuss this further. I hope to welcome you back again soon. Kind regards, Jamie

Richard K 2016/11/14
« Haymarket »

I stay at this hotel a lot traveling to my home office. The only complaint I have is that most of your TV programs or stations do not work. The breakfast and room service was great. I would also like a do not disturb sign that I can use on the door.

MercureEdiHaymarket, General Manager at Mercure Edinburgh Haymarket, responded to this review

Dear Richard, Thanks for a great review. I'm sorry to hear that you had problems with your TV - As this is an anonymous review, can I ask you to email us @ h9448@accor.com with your room number so I can get this looked at straight away. We do have do not disturb hangers in all of our rooms. They are normally hanging on the inside of your door handle. If this was missing then please accept my apologies and I will share this with our housekeeping department to avoid it happening in the future. Thanks again. Jamie

DrWilkinson 2016/09/19
« Expected better. No wow factor. »

Cons: Paid for privilege room and expected the 'wow' factor, which sadly was not delivered. View was terrible - metal vents and the roof. Room's of similar quality to Premier Inn which is much better value for money for same/better location. Carpet slightly worn/stained. Bathroom had some residue around the shower trims and part of bath panelling blistered/damaged. Mini bar not adequate for two people. Luxury toiletries seemed quite basic and on a par with standard ones provided elsewhere. Breakfast was buffet style which was surprising for the price paid and no difference in quality to more affordable establishments. A table service would be more in keeping with the hotels price range. Like many buffets they had the same problems - some of the bacon, sausages and beans became dry. Parking outside the hotel extremely expensive - around £2.40 for up to an hour, max 4 hours. Would have thought the hotel could negotiate free parking for up to 15 mins so customers can check in and drop off luggage. There is a car park a street away for £16/day on Semple Street but it's not accessible 24 hours (closed midnight to 6am) which wasn't a problem for us. Pros: Had a comfortable stay and excellent sleep. Hotel staff friendly and helpful. Entrance and breakfast room very stylish. Bath robes and slippers a nice touch. Haggis was very nice. Advice for hotel: Needs a more personal touch, table service and offer better value as above. Would we stay again: Not unless significantly cheaper, e.g. half the price otherwise will continue to stay at Premier Inn style hotels

MercureEdiHaymarket, General Manager at Mercure Edinburgh Haymarket, responded to this review

Dear DrWilkinson, Thank you for posting a review on tripadvisor following your recent stay. I am dissapointed that you've left the hotel feeling like we had no 'Wow Factor'. I have taken all points on board and will share them with our team to help us improve our service level in the future. We do try our best to make guests feel welcome and I'm sure you can see from other reviews that we do it well. To upgrade to a privilege room it is an extra £20 per room. Included in this is bathrobes, slippers, complimentary soft drink mini bar, additional toiletries, Nespresso coffee machine, newspaper and a Smart TV. I personally believe that this is good value for money. I notice from your review that you normally stay in Premiere Inn hotels. May I suggest you to try an Ibis hotel as this is also a 3 star brand and part of the Accor family so the rates reflect this. I hope that despite your experience you will give us the opportunity to welcome you back again in the future. Best regards, Jamie

carpenter_nikki42 2016/08/18
« Flying visit to Edinburgh for the Tattoo and Royal Yacht Britannia »

From start to finish the staff were friendly and helpful. Room was clean and tidy, Facilities were good. Plenty to choose from at breakfast. Room service rates were very reasonable. Overall a very pleasant experience, shame we were only staying for one night.

MercureEdiHaymarket, Front Office Manager at Mercure Edinburgh Haymarket, responded to this review

Dear carpenter_nikki42, Thank you for your review of Mercure Edinburgh Haymarket. It is a great pleasure to read such positive feedback after your recent stay with us. Particularly, I am extremely happy to read our staff made positive impression upon you throughout your stay. Thank you very much for highlighting your breakfast experience. We have been implementing many changes and have widen the breakfast buffet offer. I am happy to see you have enjoyed it. Don't leave too long before coming back to Mercure Edinburgh Haymarket, where we will warmly welcome you back. Kind regards, David

Bradders66100 2016/04/25
« too many trainees »

the hotel service can only be described as chaotic. there seemed to be no responsible management supervising trainees in all areas. Reception was not very efficient. The evening meal was below average for an Accor hotel. Breakfast was chaotic and a big disappointment LOcation is good and our room was good but ....

MercureEdiHaymarket, Front Office Manager at Mercure Edinburgh Haymarket, responded to this review

Dear Bradders66100, Thank you for your review of Mercure Edinburgh Haymarket. My apologies for any shortcomings you encountered during your stay with us. I would like to reassure you this flaws doesn't reflect our usual high standards and we regret we were unable to meet your expectations this time. Once again my apologies for the inconvenience caused to you and hope that we have the chance to have you as our guest sometime again soon, so that we are able to erase the unpleasant memories and give you a pleasurable visit. Yours sincerely David

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