Mercure Riga Centre 4 stars

Customer review rating (ALL Rating) 4.3/5 774 reviews

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Elizabetes 101, LV-1050 RIGA, Latvia

Description

Hotel extras

  • Free Wi-Fi

  • Pets friendly

  • Conference Facilities

  • Central location

  • Parking in a front of the hotel

Our accommodation(s)

Hotel location

Mercure Riga Centre

Elizabetes 101
LV-1050 RIGA
Latvia

GPS:56.947592, 24.123197

Telephone
Fax +371 67 869 901

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Wheelchair accessible
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BAR

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  774 reviews

TripAdvisor Rating  4.0/5  976 reviews

Good location

Customer review rating 3.5/5

Nimrod Friends - Confirmed reviews ALL

Check in agent was very unpleasant and he didn't even tell us where and when breakfast was served. Not a smile, not "how was your trip?". Didn't feel welcome. Room was OK, not modern nor renovated, but good enough. Excellent WIFI. Breakfast - was included in the price. Very messy and disorganized. Only one coffee machine although the room was full. Didn't bother to go on the second day. Also, it was weekend AND holiday, why is the breakfast served only until 10? Bartender - wasn't nice or smiling either. Felt like he was doing us a favor by serving us drinks. Other guests even asked him "why are you angry?". Overall, I chose this hotel due to its proximity to the train station, which is great. But I probably won't stay again, unless I'll have to.

Dear Nimrod , Thank you for choosing our hotel for your recent stay. We're grateful for your feedback, as it helps us improve our service. While we regret that your experience fell short of your expectations, we appreciate your understanding and patience. We apologize for any inconvenience you encountered during check-in. Rest assured, we're taking steps to enhance our communication with guests to ensure a smoother experience. Regarding breakfast, we understand your frustration and are committed to improving its organization to better accommodate our guests' needs. On a positive note, we're delighted that you found our hotel's location near the train station convenient and enjoyed the excellent Wi-Fi connectivity. We sincerely hope you'll consider giving us another opportunity to exceed your expectations on your next visit. Thank you once again for your valuable feedback. Warm regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Good location

Customer review rating 2.5/5

Sandesh R. Families - Confirmed reviews ALL

The hotel is in the center with good location and access to public transportation, it’s neat and clean too. How ever the service and issue resolution to problems or to complain is not to the expected standards. Staff is not welcoming

Dear Sandesh R., Thank you for sharing your feedback with us. We're pleased to hear that you found our hotel's location convenient and that you appreciated its cleanliness. However, we apologize for any shortcomings you experienced with our service and issue resolution process. Providing excellent customer service is our top priority, and we regret that we fell short of your expectations in this regard. Your feedback is valuable to us, and we will address these concerns with our team to ensure improvements are made. We hope to have the opportunity to welcome you back in the future and provide you with a more positive experience. If there's anything else we can do to assist you, please don't hesitate to reach out. Sincerely, Karina Mihalkina Front Office Manager

Great hotel for a weekend in Riga

TripAdvisor rating 5.0/5

somapal_25 Couples - TripAdvisor review

Great hotel, perfect location and good breakfast! Perfect for a weekend in Riga! Very close to tourist attractions and very comfortable! Hotel staff very friendly and the hotel has a lovely atmosphere. Very close to the main shopping centre.

Good room, well located

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

Room was nice, spacious and comfortable. We really liked breakfast. Great location. I only found two negative aspects - bartender at the bar (rude and openly expresed his disatisfation) and the fair dryer (It takes ling time to dry hair)

Dear Ayda C., Thank you for your review! We're delighted to hear that you enjoyed your stay and found our room to be nice, spacious, and comfortable. It's fantastic that you liked our breakfast and appreciated our great location. We apologize for the negative experiences you encountered with the bartender and the hair dryer. Providing excellent service is our top priority, and we regret any lapses in this regard. Your feedback is valuable, and we will address these issues with our team to ensure improvements are made. If there's anything else we can do to enhance your experience or if you have any further comments, please feel free to let us know. We hope to have the opportunity to welcome you back for an even better stay in the future. Sincerely, Karina Mihalkina Front Office Manager

Ok

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Privilège room was nothing more than normal room but with better view at the inconvenience of noise. It lacks a sofa or something like

Dear Emilien L., We very much appreciate your comments regarding your stay at the Mercure Riga Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Santana Baitīte Front Office Manager

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Other web-users rate our hotel

  • 866 reviews 9.4/10 Location
  • 987 reviews 7.5/10 Room
  • 703 reviews 7.6/10 Service
  • 59 reviews 5.4/10 WiFi
  • 832 reviews 8/10 Breakfast
  • 531 reviews 7.5/10 Comfort
  • 364 reviews 7.2/10 Cleanliness
  • 239 reviews 5.4/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.