Mercure Jakarta Sabang 4 stars

Customer review rating (ALL Rating) 4.5/5 192 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Study room concept for meeting room and lounge

  • Inspired by local culture with 166 rooms with modern Betawi vintage design

  • Easy access to several embassies and commercial offices

Our accommodation(s)

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Hotel location

Mercure Jakarta Sabang

Jl H Agus Salim No 11, Gambir Jakarta Pusat
10110 JAKARTA
Indonesia

GPS:-6.182188, 106.824887

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

CLOVIA RESTAURANT

A selection of traditional and international food menu is proudly served for culinary lovers. Delicious and healty dish, hospitality services with pool and garden view is a perfect combination.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  192 reviews

TripAdvisor Rating  5.0/5  3,662 reviews

Excellent service & break fasting

TripAdvisor rating 5.0/5

gaemblingd TripAdvisor review

The foods are excellent, especially the ribs and meats, very juicy and easy to chew. The local foods also tasted very nice. After the break fasting, the service was also very nice assisted by Ms. LENI, as she kindly provided us with the Arabian tea which was delicious. Overall, great foods and sevices.

Dear gaemblingd, Thank you and we really appreciate your review regarding the Iftar event at Mercure Jakarta Sabang, especially regarding the service, the restaurant is clean and of course comfortable. Our team strives to provide the warm level of service that is synonymous with Mercure Jakarta Sabang's signature hospitality, and we are heartened that we were able to create an overall enjoyable experience for you. We will share this positive review with our team. Especially to Leni. We are sure that this review will be a motivation for all staff, as we always strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as enjoyable as the previous one. Sincerely, Winaryo Wasdi Resident Manager

Overall is ok

Customer review rating 3.0/5

Agus T. Families - Confirmed reviews ALL

Everything excellent but we have couple things to complain .no.1 the water is stink no2. For that price we should have bathtub .no.3The shower head mess up . No.4 we pay expensive but we not allow to order room service for our breakfast or sahoor .

Dear Mr. AGUS t., Thank you for taking the time to tell us about your experience at the Mercure Jakarta Sabang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you for join as our ALL member Sincerely, Winaryo Wasdi Resident Manager

Not good

TripAdvisor rating 1.0/5

andryvariantos Solo travel - TripAdvisor review

Their so called “chef” on “egg station” doesn’t know poached egg. This is ridiculous . He should be a cleaning service instead. Being a platinum member doesn’t give you any benefits either. Instead they told you that you’re gonna get breakfast during check in, but Ozy from reception managed to print the room list wrongly. Be careful if you’re staying here, it’s better to have breakfast somewhere else. The only good thing from the buffet is their indomie.

Dear Mr. Andry Varianto S , Thank you for taking your time sharing about your recent stay experience at the Mercure Jakarta Sabang. We are sorry to learn that your experience was not not meeting your expectations therefore we sincerely apologize for the inconveniences. The substandard service experience was not acceptable and definitely not reflecting our high quality standard of service therefore we have instantly address the matter to respective area to ensure that as such will not be occurred in the future including necessary corrective action was taken. We certainly hope that this experience would not stopping you to coming back again to our door and allow us to proof you that we are able to deliver as our promise to each and every guest Please do not hesitate to contact me during your next visit. Thank you for your loyalty as our ALL Platinum member, looking forward to welcoming you again. Sincerely, Winaryo Wasdi Resident Manager

Nice stay with friendly staff

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Very nice friendly staff

Dear Mr. MUHAMMAD S., We very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Winaryo Wasdi Resident Manager

Great service from Mercure Jakarta Sabang

TripAdvisor rating 5.0/5

thiolina TripAdvisor review

When am at arrive at room looks happy cause the bad is clean with real white. Than happy to the the bathroom also Good service from the staf Haikal, Good Menu for Breakfast and taste. I try pastry my favorite, also healty jus- feel like my home when mornjng come. Then try baken with omellet and frech fruit. Go more best to the next day. Success for yoyr bussiness.

Dear Thiolina, Thank you for reviewing your stay at Mercure Jakarta Sabang. We are delighted that you have taken the time to share your appreciation of our room’s facilities and our delicious food. We are also glad that our staff's hospitality, well-appointed room had complemented well to provide you with an exceptional stay with us Our team endeavours to provide a warm level of service that is synonymous with the Mercure Jakarta Sabang’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Winaryo Wasdi Resident Manager

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Other web-users rate our hotel

  • 242 reviews 8.9/10 Location
  • 420 reviews 8.3/10 Room
  • 554 reviews 9.1/10 Service
  • 22 reviews 7.2/10 WiFi
  • 357 reviews 9/10 Food
  • 226 reviews 8.7/10 Cleanliness
  • 204 reviews 8.7/10 Breakfast
  • 148 reviews 6.1/10 Comfort

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