ibis Styles Canberra Eaglehawk hotel
1222 Federal Highway
1222 Federal Highway
ibis Styles Canberra Eaglehawk is the gateway to the ACT region, the ideal Canberra accommodation solution. Set amongst 30 acres of landscaped native gardens and bushland, with kangaroos, tennis courts, gymnasium and a swimming pool. With room types to suit all needs and budgets, the resort offers 151 spacious accommodation rooms including 19 Two Bedroom Suites and Spa Suites.
Just 20 minutes from Canberra Airport and Canberra CBD, ibis Styles Eagle Hawk offers the ideal base for exploring the city and its beautiful surrounds. Guests staying at this excellent Canberra hotel are within easy reach of many of Canberra's top attrac tions, such as Questacon, Parliament House and the National Museum of Australia. Canberra's restaurants, shops, cafés, galleries and parks are also closeby, as are Goorooyarroo Nature Reserve, Mulligans Flat Nature Reserve, and Mt Majura Nature Reserve.
Contemporary and stylish, ibis Styles Eagle Hawk features a range of convenient facilities, including a bar, Café MUNCH and Wintergarden Restaurant with lovely views overlooking landscaped gardens. The hotel also features event space for up to 300 guests.
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
With a variety of guest room configurations available, ibis Styles Eagle Hawk is the ideal choice for both business and leisure travel. Perfectly suited for individuals, families, couples and groups of friends travelling together, the hotel's accommodation options include Standard, Family and Superior rooms. Guests staying at this stylish Canberra hotel can enjoy a range of features, which include air-conditioning, a TV with Foxtel, cable Internet access, tea and coffee facilities, and a modern ensuite.
Multi-Share room featuring one king zip bed and one set of bunk beds. Room is equipped with ensuite bathroom, air conditioning, dual televisions, WiFi internet access and tea and coffee making facilities
Private Dormitory Room featuring three sets of single bunk beds, private ensuite bathroom, air conditioning, television and WiFi access.Room does not contain tea or coffee making facilities or a refrigerator
Private Dormitory Room featuring seven single beds, private ensuite bathroom, air conditioning, television and WiFi access in a two room interconnecting apartment. Room does not contain tea or coffee making facilities or a refrigerator
Family Suite featuring one king zip bed and three Single beds in a two room interconnecting apartment. Room is equipped with ensuite bathroom, air conditioning, dual televisions, WiFi internet access and tea and coffee making facilities
Superior King Suite featuring one king bed complete with large ensuite bathroom with spa bath, air conditioning, television, WiFi internet access and tea and limited function kitchenette
Standard Queen Room featuring one queen bed complete with ensuite bathroom, air conditioning, generous work station, television, WiFi internet access and tea and coffee making facilities
Superior Twin Room featuring two double beds complete with ensuite bathroom, air conditioning, generous work station, television, WiFi internet access and tea and coffee making facilities
The Wintergarden Restaurant features the best of Australian Cuisine. This 32 seat restaurant overlooks a landscaped Canberra winter garden and is open for dinner daily. Wintergarden offers an extensive menu with daily specials and promotions
Extending from Café MUNCH, the Bar is a relaxed, comfortable bar where guests can enjoy a selection of ice cold beverages and snacks.
Reviews collected from customers who booked on AccorHotels.com
My impression was set to low when I rang to find out when check in time ended as we were stuck in bad traffic coming out of Sydney. After being on hold for 8 minutes I gave up. I clicked the address sent in the email on my phone so we could be directed straight to the property after a long 6 hr drive. It put us at the McDonalds and service station in the entertainment grounds in the ACT, missing the property by 20 minutes. 20 minutes too far. Confused I rang again, to be given some simple and not reassuring instructions. A tip to the property: pay for a sign that says exit here for IBIS Styles Eaglehawk. It will save a lot of anxiety and stress for families. The in house restaurant didn't close until 9pm, so starving we went straight to dinner after check in. We were ignored by staff, having to request 3 times to make an order, asking if we should seat ourselves, having to get up and get the staff, not even been offered to place a drinks order. Kudos to the chef because the food was good. Even if the garlic bread was likely the most expensive in the world for what you get. Interestingly the family that arrived after us was seated professionally, offered drinks etc, so not sure why we got the cold shoulder. This isn't something I've received before at other properties in the Accor group which are always polite and professional. The room was fine and comfortable enough, although neither tv worked in either room, with only 1 being able to be fixed. The pool was closed for testing and maintenance, though appeared fine. The property does offer a nice location and giant chess and a relaxed atmosphere (plus bunnies and saw a wallaby in the next field). In warmer months this would be a nice stay with kids. There is a pizza bar on site, but not sure if it opens and operates as was closed when we saw it. There might be other offerings but its a find it yourself on the park map style of doing things. Breakfast apparently does do poached eggs cooked to order, but not if they are expecting a large number of guests because its too much work for the chef. So eggless (they did have scrambled but being lactose intolerant I can't eat it), buffet breakfast was fine.
Dear Wendy W, Thank you for taking the time to tell us about your experience with us at Ibis Styles Canberra Eaglehawk. I sincerely apologise for the inconvenience in locating the hotel and for the lack of reassuring instructions. By way of information we have been trying to work with the government to have a sign included on the highway however our first submission was not successful. I will share your review with the reception team to ensure they are aware of the way you felt. Thank you for the excellent comments regarding the food you enjoyed. I will share this with our dinner kitchen team. I am disappointed to learn of your initial experience when you arrived and will be reviewing your feedback with the team as I am sure this was not done intentionally and sincerely apologise for the poor service experienced. We do hope you return to enjoy our usual high level of service. Thank you for the feedback you have provided and please be assured I will follow up with the team. Kind regards Ben Murphy General Manager Ibis Styles Canberra Eaglehawk
After a long day in Canberra the hotel provides an excellent launching point for the drive the next day north. The staff were friendly, helpful and prompt with their service which helped at the end of a big day.
Very suitable for a family with clean, well appointed rooms with a king in the main bedroom and three singles in the other bedroom. All went very well but for the television system failed in our room. Staff made a real effort but to no avail. Too complicated for me. This was not a big concern.
Thank you for the great review regarding your recent stay with us. It was a pleasure to read you enjoyed your stay. I will review the TV System, I apologise for the inconvenience caused. We hope to see you again soon. Kind regards Ben Murphy General Manager Ibis Styles Canberra Eaglehawk
We have stayed here on numerous occasions in the past, even when it was a Rydges, but this will be the last time we stay. The bathroom in our room was in need of maintenance. The toilet roll holder was hanging on by a very loose screw and the toilet paper refused to stay on. The soap holder in the shower was also similar. The tiles in the shower had been painted over and it was hard to see if the stuff coming off in the shower was paint or mould. As for breakfast, this was not the best. The dining room was a mess. There was food on the floor, tables were not cleaned on a timely basis and the hot food was lukewarm to say the least. This is not what we have come to expect from Accor hotels. I realise it is a "budget" hotel, but i would have expected a certain standard for Accor hotels. We have been Accor members for many years - if this is the standard that valued members receive we wonder what other customers get.
Dear Cmeve, Thank you for taking the time to review your recent stay with us. I sincerely apologise for the issues with the bathroom, breakfast and the overall disappointment. Please be assured I will review your feedback with the team to improve the maintenance in the bathrooms and the service at breakfast during peak times. We appreciate your feedback and hope you return to experience our usual level of service. Sincerely Ben Murphy General Manager Ibis Styles Canberra Eaglehawk
The Ibis is in a bushland setting about a ten minutes' drive into Canberra. It is actually 500 metres over the border into NSW. We stopped there on our trip to Sydney to show our grandson the important parts of Canberra - Parliament House, War Memorial etc. The room, although not large, was clean and comfortable and the meals, particularly dinner were excellent. Various animals pop out at dusk which is nice for children to see. The staff are very friendly and accommodating. Would stay there again.
Dear MEZZAMARIA, Thank you for the excellent review, we are delighted you and the family enjoyed your stay. I agree, the animals are great to see around the hotel and the surrounds. We look forward to seeing you on your next trip. Kind regards Ben Murphy General Manager Ibis Styles Canberra Eaglehawk
If I am to return to Eaglehawk it will only be due to the staff. My stay was for two nights and during that stay I used four rooms. This was due to the fact that in two of the rooms there was no hot water. Finally I decided to stay in the last room which had not water and use the one next door for showering. I am aware that this was not the fault of the staff and I must say that they were without a doubt brilliant. However I feel that if Eaglehawk wishes to continue getting my business and others it needs to be improved in many areas, your staff can only apologise so many times. On another matter and that is the restaurant. The new menu looks great but the food was very average. I was served luke warm soup and fish that tasted as though it had been battered a week ago. Once again the young lady that was running the restaurant was great and she went above and beyond to satisfy my requirements. I am sorry that I feel it necessary to write this review however if you are not made aware then you cannot resolve.
Dear nigelp1950, Thank you for taking the time to post a review regarding your recent stay with us. Thank you for the excellent comments regarding the team, I will share your review with them as they will appreciate the feedback you have provided. I sincerely apologise for the hot water issue you experienced during your stay and the inconvenience in moving rooms on a number of occasions. Please be assured our plumbers have fixed the issue in those rooms. I also apoloigse for the poor dining experience with us and I can assure you I will be reviewing the fish we supply with our Kitchen team. I appreciate the feedback you have provided and we certainly hope you return on your next visit to Canberra. Sincerely Ben Murphy General Manager Ibis Styles Canberra Eaglehawk
My partner and I decided last minute to stay an extra night in Canberra so quickly booked a last minute room. Eaglehawk was convenient for us since we drove down to Canberra the on ramp back to the highway was literally by the hotel. Emma was great she checked us in upgraded us and even included movie package with our room. Our first room we did have hassles trying to activate the movie deal so Emma herself came to check it (had no luck) but instead moved us to a new room and made sure it was going before she left. Thanks again Emma you really looked after us. Dinner we enjoyed, cute little Munch Cafe and also buffet breakfast was their as well in the morning. Options were what you would normally expect which I'm not complaining cause I do enjoy the standard toast scramble eggs mushrooms etc. I would recommend this place more for a stop over somewhere to crash the night before continuing your journey. Gym was a let down as there wasn't much variety but again don't expect much for Ibis, they had your standard 1 bike 1 treadmill 1 weight machine. They also have a heated pool which was great. Saw they had a pizza place but only to find out its no longer going which is ashame. Overall our stay was great would stay here again for sure.
Dear Christal T, Thank you for taking the time to review our hotel and your recent stay with us. We are delighted you enjoyed the service provided by Emma, I will share your review with her as she will be excited to read your comments. It was a pleasure to read about the restaurant and your dining experience. I will also share your review with the kitchen and restaurant team. We look forward to you returning on your next trip to Canberra. Kind regards Ben Murphy General manager Ibis Styles Canberra Eaglehawk
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