Mercure Manado Tateli Beach Resort 4 stars

Customer review rating (ALL Rating) 4.2/5 66 reviews

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Description

ALLSAFE approved hotel

Hotel extras

Nestled in a lush exotic garden and facing the Manado Tua Volcano, Mercure Manado Tateli Resort and Convention offers a wide range of meeting room choices.

Our accommodation(s)

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Hotel location

Mercure Manado Tateli Beach Resort

JALAN RAYA TANAWANGKO, DESA TATELI, MINAHASA
95661 MANADO
Indonesia

GPS:1.453548, 124.754922

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

KOPI O

The restaurant provides a full array of international and Asian dishes to please your palate.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  66 reviews

TripAdvisor Rating  4.0/5  571 reviews

Certificate of excellence 2023

Bad services

Customer review rating 3.0/5

Jemmy W. Friends - Confirmed reviews ALL

No shower towel, when checked in , they limited the towel when i asked 1 additional towel from standar 2 pieces. No available pool towel, by request only. So complicated base on resort hotel

Dear Jemmy W., Thank you for taking the time to tell us about your experience at the Mercure Manado Tateli Resort and Convention. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence in particular concerning the availability of pool towel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joice Bakker General Manager

Beautiful Staff as hotel recovers from COVID

Customer review rating 4.5/5

Vanessa B. Families - Confirmed reviews ALL

The staff here were incredible in every way. Although the hotel was effected by COVID and is being done back up this did not bias our trip and stay in a negative way. Our room was clean and well presented. Breakfast was lovely. If you understand the difficulty countries and places like this went through and be generous in your attitude you will love the place. If you expect a 5 star venue - your own expectations will let you down. We absolutely loved our time here.

Dear Vanessa B., We very much appreciate your comments regarding your stay at the Mercure Manado Tateli Resort and Convention. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joice Bakker General Manager

Service excellent

TripAdvisor rating 5.0/5

RonaldWenur TripAdvisor review

Good service, clean and tidy rooms, beautiful views. breakfast was delicious and varied. and thank you for the birthday surprise. thank you to Tirsa wowiling who helped while staying at the hotel in room 378. you are amazing...

Dear Ronald Wenur, We are delighted to read that you had a pleasant experience with us, and our facilities and services met your expectations entirely. Ensuring our guests have a wonderful time staying with us is the priority. I will share this review with the team and make it an encouragement to continue doing better for our guests. We are excited and cannot wait to welcome you back sometime in the future again. Regards, Joice Bakker

Excellent

TripAdvisor rating 5.0/5

viketi TripAdvisor review

Excellent service. Very recomended for couple, family, friend, business or solo. Delicious food, nice view, clean room. Staff Room sangat ramah dan helpful. Next akan kembali lagi bersama keluarga.

Dear Viketi, Terima kasih telah menulis ulasan dan membagi pengalaman Anda di Tripadvisor. Kami sangat senang mengetahui bahwa Anda menikmati liburan Anda di Mercure Manado Tateli Resort and Convention. Terima kasih atas apresiasi Anda atas pelayanan dan fasilitas yang telah kami berikan. Tanggapan Anda akan diteruskan kepada tim kami, ini akan menjadi motivasi bagi kami semua untuk tetap memberikan yang terbaik kepada semua tamu. Besar harapan kami untuk dapat menyambut Anda kembali. Salam, Joice Bakker

Good view, good place, friendly staff…love it

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Special thanks to reservation team and reception, also Ms. Imel for help me arrange my reservation.

Dear Stephanus M., We very much appreciate your comments regarding your stay at the Mercure Manado Tateli Resort and Convention. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joice Bakker General Manager

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Other web-users rate our hotel

  • 45 reviews 7.8/10 Location
  • 195 reviews 7.4/10 Room
  • 204 reviews 8.1/10 Service
  • 6 reviews 8.1/10 WiFi
  • 91 reviews 5.2/10 Cleanliness
  • 41 reviews 7.8/10 Breakfast
  • 36 reviews 5.3/10 Comfort

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