Hotel - Pullman Zamzam Madina
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Pullman Hotel

Pullman Zamzam Madina Hotel

Amr Bin Al Gmoh Street Madina  PO Box 40233 Madina  Kingdom of Saudi Arabia 
41499  Madinah
SAUDI ARABIA

110 reviews
TripAdvisor Rating Based on 110 reviews
Best price guarantee
From
From 350.00 SAR Non member rate
From 315.00 SAR Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Select your dates 350.00 SAR
Check-in from 17h00
Check out up to 14h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air Conditioning

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air Conditioning
  • PRINCE MOHD BIN ABD
  • Languages spoken at the hotel
    • English
    • French
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Catering

  • 4 restaurant(s)

Business services

  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 836 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 436 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • WIFI in your room
    • Manual temperature control
    • Telephone
    • Crib on request
    • Telephone in bathroom
    • High speed transmission line
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Our customer reviews for Pullman Zamzam Madina

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 110 reviews

675shahi 2017/02/15
« Excellent everything »

Excellent staffs quickly check in and out, very near to the centre, very big room, microwave, 3 TV 3 Fridges was in my room. All in one excellent. I am going to recommen all my friends about Pullman Zamzam Madina

Ashraf M, General Manager at Pullman Zamzam Madina, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at ZamZam Pullman Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

ahmadaaa811 2017/02/03
« Poor management »

I booked a suit for a couple of days with Haram view. It was the first two days of my marriage. When I came to check in, I was told that no suit with Haram view is available. I was very disappointed and talked with the manager and he said they have Overbooking or something like that. Anyway, I had to take a suit with patio view which I didn't like and they haven't refunded me the difference in the price between the two suits. Further, it took almost 2 hours to check in, and I was in a hurry and the staff couldn't help. I'd not book this hotel for important things again!

Ashraf M, General Manager at Pullman Zamzam Madina, responded to this review

Dear Mr. Ahmad, Thank you for taking the time to tell us about your experience at the ZamZam Pullman Madina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

686salmans 2016/12/15
« too good »

Every thing was at their best excellent staff excellent rooms best service too good to be true 30 steps to haram gate free spacious parking fruits and sweets in rooms tea and dates free at reception too good abovr average.

Ashraf M, General Manager at Pullman Zamzam Madina, responded to this review

Dear Mr. Salman, We very much appreciate your comments regarding your stay at ZamZam Pullman Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely

ashrafm81 2016/11/03
« Service »

Thank you so much for your hospitality. I did have a great time staying at your location. I felt like home and everybody is willing to go above and beyond to help me out and always with a smile. Thank you!!

Ashraf M, General Manager at Pullman Zamzam Madina, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at ZamZam Pullman Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely

Afsawaf 2016/05/17
« Overall, perfect stay - incomplete facilities! »

I had a wonderful stay; however, similar to the hotel facilities, which were apparently incomplete, not fully operational, I experienced an incomplete perfect experience. First, thanks to the room upgrade in appreciation to my Platinum membership, although last year I was upgraded in Grand Mercure from a normal room to an Executive Suite, also in Zamzam Makkah, I was upgraded from a partial Kaaba view room to a Kaaba view suite; not as the usual experienced perk for loyality! The room was very neat with everything apparently brand new. Only the AC adjustment sounds like malfunctioning; although adjusted to moderate tempearture, it keeps cooling. The VIP amentinities were nice. The LED screen was great with very accessible external ports for various connectors, and even charging your devices!! Tea\coffeee tray exists. No Nespresso machine. Very good baby cot, but no diaper changing board\area; my 1.5 years daughter was enjoying the stay with us :) Regarding the restaurant (Breakfast): It was a very good setup, clean, with a variety of high quality items to pick up from. The supervisors and staff were very attentive and helpful at all times. In my first days the breakfast venue was at a lower floor, then they moved it to the roof top restaurant (Horizon), which was similarly very good; however, with a one floor of stairs, which made it less accessible to my stroller, and also for eldery guests. The Executive\VIP lounge did not open yet! :( Elevators waiting time: Best in country!! I rarely needed to wait few minutes. Free Internet connection bandwith was amazing, feeling at home! For the shopping and gifts, Centerpoint was on sale with some affordable price, it is next door, which was really a time saver. The greatest cons for this hotel is its proximity from the females prayer area, although I booked it based on the knowledge that is only a block away from the Haram praying area, I realized that unsimilar to the other side of the Haram hotels, you can not pray in that front area as it is in front of the imam, and worst is that the females have even to walk much more for thier dedicated area. One of the managers informed me that they were arranging shuttles; however, also that was not launched, yet. Furthermore, you can notice that only part from the ground floor is open, surprisingly I took the closest elevator to my room to the ground floor, then realized that the exist their was closed!! Good luck & thanks for your welcoming and kind hospitality!

Ashraf M, General Manager at Pullman Zamzam Madina, responded to this review

Dear guest, Thank you very much for your great feedback. We appreciate taking form your valuable time to write your impression about your stay with us. We work hard to offer good, friendly & efficient service and I’m so glad your visit was enjoyable. I will pass your feedback on to the team, and we look forward to seeing you again soon.

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