Hotel - MERCURE JEDDAH AL HAMRA
section.presentation.hotel.accorhotels
Mercure Hotel

MERCURE JEDDAH AL HAMRA

Alexandria street  Al Ruwais District  PO BOX 48144 
21572  JEDDAH
SAUDI ARABIA

157 reviews
TripAdvisor Rating Based on 157 reviews
Check Prices
Best price guarantee
From
From 400.00 SAR Non member rate
From 360.00 SAR Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Check Prices
Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Indoor unheated pool
  • Fitness centre
  • Jacuzzi

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor unheated pool
  • Fitness centre
  • Jacuzzi

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 4 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

The rooms of the hotel are luxuriously designed & furnished. They all have queen size beds, as well as iron & ironing board, coffee machine, Wifi connection, safety box etc. Rooms from the 4th floor have a view over the Red sea.The Junior suites in Mercure hotel all have living room and bedroom. New, well designed & furnished, they also have a coffee machine, iron & ironing board, safety box, wifi connection, fire sprinklers etc.

  • 149 rooms
  • 82 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for MERCURE JEDDAH AL HAMRA

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 157 reviews

Rayha3 2016/11/02
« Not great, problems with bedrooms toilets »

Room was so hummed upon arrival air conditioning was off and took long to cool down. Toilet not clean with mini cockroaches. Very small bathroom to the size of bedroom, water in the shower without pressure

Loai M, General Manager at Mercure Jeddah Al Hamra, responded to this review

Dear Guest; Greetings from Mercure Jeddah Al Hamra Thank you for taking the time to tell us about your experience at the Mercure Jeddah Al Hamra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are extremely disappointed to read about your reviews of your recent stay with us. We have taken a note of your concerns and shall look into the same with immediate action. Best Regards Loai Mohamed General Manager

msaleh33 2016/05/19
« Good stay »

the hotel is good, the location is great, got the junior sweet room which was spacious, clean and great. once simple comment that the shower was very small and not convenient to use. Staff were courteous and respectful.

Loai M, General Manager at Mercure Jeddah Al Hamra, responded to this review

Dear Guest, Greetings from Mercure Jeddah Al Hamra We very much appreciate your comments regarding your stay at the Mercure Jeddah Al Hamra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Loai Mohamed General Manager

safsaf101 2016/04/23
« Good location for business »

Reception are very helpful. spacious rooms with all facility. food is nice and there are nice promotion. good value for the money the only bad thing is that they didn't clean the room except at 7 pm. rooms was very ht when i checked inn it seems that the room was not occupied for a long time.

Loai M, General Manager at Mercure Jeddah Al Hamra, responded to this review

Dear Guest, Greetings from Mercure Jeddah Al Hamra. Thank you for taking the time to write such extensive and positive comments. I am delighted to note that you have enjoyed your stay with us and the overall experience was very positive. Your feedback and kind comment about the services at our hotel during your stay is highly valued and serves as a great motivation to all of us. There was no acceptable excuse for our failure with regards to cleanliness, and the resulting inconvenience to you was most regrettable. . Please rest assured that this service lapse was reviewed with the appropriate team to ensure a renewed commitment to our normally high standards. We are looking forward to welcoming you back at Mercure Jeddah Al Hamra in the very near future. Warmly Loai Mohamed General Manager

31jsf 2015/12/20
« Excellent & Good Value Hotel »

Comfortable and excellent value hotel in the heart of Jeddah, comfortable beds, good size rooms, much better than European Mercure hotels. Staff courteous and polite. Unable to comment on the restaurants as I did not use them

Aljawini 2014/12/09
« Business »

They did not upgrade my room & they ask me to pay an additional amount for upgrading my room & i pay big amount for that . ......................................................................................

MTARCHOUN, Manager at Mercure Jeddah Al Hamra, responded to this review

Dear Mr. Aljawini, We very much appreciate your comments regarding your stay at Mercure Jeddah Al Hamra. It is always a pleasure to receive positive feedback. I will share your comments with our team, however the upgrading was not done properly as we were short of Junior suites, we confirm the amount of SR 750 to be deducted from your bill during your next visit . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

2014/10/29
« Just ok »

The rooms are ok but bath rooms are so small and have problems in shower which is again so small and have drain problems. As an Architect I find The design of the suits are not good, it could be better.

MTARCHOUN, General Manager at Mercure Jeddah Al Hamra, responded to this review

Dear Sir, We very much appreciate your comments regarding your stay at Mercure Jeddah Al Hamra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope during your next visit you will be accommodate in another type of rooms for a pleasanter stay. Sincerely,

Mohammed A 2014/09/17
« My rating »

Need more attention from the management, the service was average.The employees in the restaurant do not respect the customers. the food option poor.The checkout take a lot of time and staff not trained well.

MTARCHOUN, General Manager at Mercure Jeddah Al Hamra, responded to this review

Dear Mohammed, Thank you for taking the time to tell us about your experience at the Mercure Jeddah Al Hamra. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that your comments will be tackeld by the Hotel management team and appropriate action will be taken. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Ahmad M 2014/03/27
« Nice Experience »

Mercure Al-Hamra hotel is the best hotel for the business and relaxation, the location is good and quite, the room service is good and the breakfast is also good. I always choose for all my business trips.

MTARCHOUN, General Manager at Mercure Jeddah Al Hamra, responded to this review

Dear Mr. Ahmad. I was pleased to read that you had enjoyed your stay and I will certainly pass on your comments to my team. I know that they will be delighted to learn that their efforts have been appreciated and remembered. We welcome all feedback that we receive from our guests, including positive comments which help us to recognize and reinforce excellent service within the Team. Kind regards

See more In partnership with

Web-users rating

Other web-users rate our hotel

Book your stay in this hotel
Best price guarantee
From
From 400.00 SAR Non member rate
From 360.00 SAR Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
Best price guarantee

Our other hotels nearby

At 1.9 km Al Hamra Hotel Jeddah Managed by Accorhotels
Al Hamra Hotel Jeddah Managed by Accorhotels
From
From N/A --- Non member rate
From N/A --- Member's rate Members’ Rate, join while you book
0P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 4.6 km Novotel Jeddah Tahlia Street
Novotel Jeddah Tahlia Street Hotel
From
From 500.00 SAR Non member rate
From 450.00 SAR Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 11 km Sofitel Jeddah Corniche
Sofitel Jeddah Corniche Hotel
From
From 1400.00 SAR Non member rate
From 1260.00 SAR Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in JEDDAH
Check Prices