Hotel address99 Williams Esplanade
4879 PALM COVE
How to reach the hotelGPS :S 16° 44' 42.46'' E 145° 40' 13.94''
Contact the hotel
- Tel. (+61)740802600
- Fax. (+61)740553305
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The Reef House Palm Cove - MGallery Collection - hotel reviews in Palm Cove
Hotel code: 9091
Accorhotels.com customer reviews in partnership with TripAdvisor
"Not new but very well maintained"
23rd September 2013, atselvay, Melbourne, Australia
Could not find any serious fault. Will rebook if ever returning to Palm Cove. Ideal for couples. had a great relaxing ambience,staff friendly and helpfulLocation was central and easy walking distance to shops and restaurants
"Good location in heart of Palm Cove"
18th September 2013, JWB70, Cairns, Australia
We stayed at this hotel for 2 nights (Friday & Saturday) and had an enjoyable stay. It is well located in the heart of Pal Cove opposite the beach. There are numerous good restaurants within walking distance for both breakfast and dinner which is great. We did not end up eating at the hotel but the restaurant looks very nice and apparently has a good breakfast. The surrounds/gardens are starting to date a need a little attention and a good tidy up. Overall a good location and at the right price is a good place to stay.
29th August 2013, Marilyn706, CASTLE HILL
We had another wonderful stay at this hotel. Very friendly staff made us feel special as usual, lovely surrounds and despite two weddings during our stay house guests still catered for. Noise well contained with room soundproofing.Food served is of an outstanding quality. Extra touches like replenished oil burner in room and good quality bathroom products, plus we appreciated DVD working. Beds exceptionally comfortable. heated outdoor pool makes a big difference at this time of year.Wifi at reception was manageable.Will be back.View management response »
Management responseDear Marilyn706,We very much appreciate your comments regarding your stay at the Reef House Resort Palm Cove. It is always a pleasure to receive positive feedback.Thank you for your response regarding your stay at the Reef House. I am glad that you have enjoyed all aspects of your stay thoroughly.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Brett SkinnerGeneral Manager
"A little gem"
27th August 2013, brypop, Sydney, Australia
We have just had a seven day break at the RHB I was a little apprehensive after reading the varied reviewes before we went. On arrival we were given a quick tour of the resort by Colin on reception we soon realised we would enjoy this place the 2 pool areas with sun beds in sun and shade and light areas where you can read under cover, our roomwas very nice which was a veranda room was overlooking the beach and sea was a good size although a little dated the bathroom large it had a little rust in the bath where it had worn through the enamel but it was clean(how much time do you spend in the bathroom) and the balcony was huge 2 sun beds 2 chairs and a small table. We used the restraurant for lunch and dinner and the food was very good, breakfast was ok but could have had a greater variety of breads the cooked/hot choice was good. The staff were all great always willing to please. Accor have only had the RHB 5 months in that time they have already refurbished 15 rooms and more are planned and talking to the Manager Brett Skinner who is very enthusastic about the place there are plans to re-vamp the breakfast service. We thoroughly enjoyed our break found it to be very relaxing in lovely surrounds we are already looking forward to a visit next year to this little gem. I hope this helpsView management response »
Management responseDear brypop,We very much appreciate your comments regarding your stay at the Reef House Resort Palm Cove. It is always a pleasure to receive positive feedback.Thank you for your wonderful comments about the Reef House. I am really glad that you enjoyed your stay and we exceeded your expectations. As part of the new management we are focused to enhancing our customer experiences through both superior customer service and comfortable room to stay in.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and taking your time to speak to me in person. We hope your next visit will be as pleasant as the previous one.Sincerely,Brett SkinnerGeneral Manager
"Perfect weekend getaway"
16th August 2013, leeannebs, Cairns, Australia
This hotel is perfectly located beach front at Palm Cove, one of the most scenic and cosmopolitan beaches north of Cairns. I am a Cairns local and come out to Palm Cove every Sunday morning June to October to enjoy time with my family, while our young son does his nippers training. You could not ask for a better location!We are a well travelled family who generally like to stay at the top end hotels in the various countries we visit. This hotel is part of the McGallery group. The hotel is a little tired and the rooms and bathrooms need to be refurbished however they are perfectly acceptable given the marvellous location, excellent grounds and common areas. We enjoyed a wonderful meal at the hotel's a la carte restaurant which has a magical view of the ocean. The staff at reception were very pleasant and the staff generally were very good.The rates were excellent as we booked with accor advantage. Constructive criticism: bedding and towels had a little too much bleach in the wash. Breakfast does not start until 7am. For an early riser that is a little late for me. I would prefer a 6am start.I recommend the hotel for a weekend away or for a longer stay in paradise.View management response »
Management responseDear leeannebs,We very much appreciate your comments regarding your stay at the Reef House Resort Palm Cove. It is always a pleasure to receive positive feedback from all our guests. Thank you for also sharing the constructive criticism, I will personally ensure to investigate the matter without effecting the quality of our services. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Brett SkinnerGeneral Manager
"False advertising at work"
14th August 2013, Benjamin W, Stratford
In our booking, it stated that there were cocktails and canapés on at 5pm-6pm, we were served punch (not a cocktail - tasted like cordial), and the canapés were very few and far between. For value for money - stay somewhere else. I would not stay at this hotel again.View management response »
Management responseDear Benjamin W,Thank you for taking the time to tell us about your experience at the Reef House Resort Palm Cove. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.I am extremely surprised that you were disappointed with our service at Brigadier Bar. Being the only property who has a unique take on inviting guests to try our complimentary canapes and sparkling punch, we definetely take pride in following the tradition. I will ensure that I follow up with the team and guests alike, if there are any improvements we can make at the Brigadier's Bar. I hope you did enjoy the rest of your stay at the Reef House. And it is my hope that you visit us again to experience a pleasurable stay with us again.Sincerely,Brett SkinnerGeneral Manager
5th August 2013, olgaian, Melbourne, Australia
Room very very old, I've never had a wash basin in a room where I have stayed. Stairwell to room above went straight above our terrace allowing the guests in the room above able to see into our room, no privicy as there were no curtins. Toilets near reception filthy. Graet shower and the bath towels great as thy were lager than normal. Wouldn't stay again until it is refurbished. Not offered an upgrade.View management response »
Management responseDear olgaian,Thank you for taking the time to tell us about your experience at the Reef House Resort Palm Cove. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Reef House, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that we are taking the appropriate measures to address the issues you have highlighted in the review and are taking preventive measures to avoid any future occurrence.All our rooms are fitted with rolling shutter doors to ensure all our guests have their privacy. Due to high occupancy, we were unfortunately unable to provide you a complimentary upgrade for being an Advantage Plus member. With on-going refurbishment and Reef House being a new addition to the M Gallery, we are confident in providing great service for your next stay.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind Regards,Brett SkinnerGeneral Manager
"I was disappointed in the room."
14th July 2013, Susan421_13, Maffra, Australia
I was disappointed in the accommodation. There was no real bathroom. There was a shower and toilet in a small space and a hand basin in the actual room. We also found that as an Accor member we actually paid more than if I had booked on Wotif. On Wotif you could stay four nights and pay for three nights at $202 a night. We paid $213.50 a night for three nights and used my complimentary night for the fourth night. When I found this out I rang the resort and was told that Accor members get upgrades (which we didn't) and meal discounts etc. On the plus side the staff were excellent, very friendly and helpful.
10th July 2013, Randomhouse58, Sydney, Australia
Location is great . Several options available for eating out within easy walking distance.If you are driving parking is first in best dressed in Palm Cove. No real problem with the fact that it was school holidays.
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.