Hotel - The Reef House Palm Cove MGallery by Sofitel
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Mgallery by Sofitel Hotel

The Reef House Palm Cove MGallery by Sofitel

99 Williams Esplanade 
4879 PALM COVE
AUSTRALIA

604 reviews
TripAdvisor Rating Based on 604 reviews
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The Reef House Palm Cove MGallery by Sofitel

Boutique hotels with personality for a remarkable travel experience

Located just 25 minutes north of Cairns in the secluded Palm Cove, an upscale boutique beachfront experience awaits guests at Reef House Palm Cove MGallery by Sofitel.The resort offers a warm, personalised service for all guests and together with its comprehensive range of resort facilities, The Reef House is the perfect getaway for couples seeking romantic bliss or simply a holiday in sheer relaxation.

Situated within Palm Cove Village, The Reef House Palm Cove, MGallery is a secluded hideaway less than half an hour from Cairns Airport. Guests staying at this spectacular Palm Cove hotel can easily while away the days relaxing in the resort and exploring the village, with its restaurants, shops, bars and cafés. Guests who want to get out and explore the area can discover the many attractions of Tropical North Queensland, including the Great Barrier Reef, the Atherton Tablelands & the Daintree Rainforest.

Hotel extras

A delightful getaway destination with impeccable facilities, The Reef House Palm Cove, MGallery features three swimming pools, two spas, Reef House Restaurant, and Brigadier's Bar, where guests can try the complimentary Brigadier's Punch at twilight.

This hotel is Planet 21 Silver
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pool
  • Breakfast
  • Well-being
    • Jacuzzi
    • Massage (Paying)

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioning
  • Hotel open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Pool
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request
  • Golf  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-22:00
    • Opening hours : Week-end 07:00-22:00

Business services

  • 1 meeting room(s)
See all services

Hotel location

Hotel - The Reef House Palm Cove MGallery by Sofitel

99 Williams Esplanade
4879
PALM COVE
AUSTRALIA

Tel: (+61)740802600
Fax: (+61)740553305

Check-in from 14h00
Check out up to 11h00
Access and transport
  • CAIRNS At 26.4km / 16.4 miles

GPS : -16.745127, 145.670540

Our rooms

Featuring a beautiful beachside location and exceptional accommodation facilities, The Reef House Palm Cove MGallery is the perfect option for visitors looking for hotels in Palm Cove. Guests staying at this spectacular Palm Cove hotel can choose from arange of accommodation styles, with spacious guest rooms, one and two bedroom apartments and spa options available. Featuring elegant décor, stylish design and impeccable attention to detail, each room and apartment provides a peaceful, relaxing retreat.

  • Studio Apartment 1 King or 2 Double Beds
    Studio Apartment 1 King or 2 Double Beds

    Our Beach House Studio Apartments offer spacious living and kitchen facilities. Enjoy complimentary Brigadier sunset punch and canapés daily, use of the House Honesty Bar, WiFi and bicycles

  • 1 Bedroom Spa Apartment 1 King Bed
    1 Bedroom Spa Apartment 1 King Bed

    1 Bedroom Apartment with colonial beach house ambience and tranquility. Features an oversize spa bath, dining/lounge area and kitchen. Enjoy complimentary sunset punch, canapes, WiFi and in-house movies.

  • Ocean View King Room 1 King bed
    Ocean View King Room 1 King bed

    Spectacular Coral Sea and Double Island views from your beach front studio style room with ensuite bathroom. Enjoy complimentary Brigadier sunset punch and canapes daily, use of the House Honesty Bar, WiFi and bicycles

  • Verandah King Room 1 King bed
    Verandah King Room 1 King bed

    Stylish and elegant tropical living featuring large open verandah with uninterrupted lagoon pool and tropical garden views. Enjoy complimentary Brigadier sunset punch and canapes daily, use of the House Honesty Bar, WiFi and bicycles

  • Brigadier King Studio 1 King bed
    Brigadier King Studio 1 King bed

    Elegantly designed studio style room featuring our romantic couples double love swing on your secluded balcony or terrace. Enjoy complimentary Brigadier sunset punch and canapes daily, use of the House Honesty Bar, WiFi and bicycles

  • Verandah King Spa Suite 1 King bed
    Verandah King Spa Suite 1 King bed

    Experience sheer luxury and indulgence with an oversized outdoor couple's spa, set in the privacy of your own verandah. Enjoy complimentary Brigadier sunset punch and canapes daily, use of the House Honesty Bar, WiFi and bicycles.

  • Brigadier Beachfront King Spa 1 King bed
    Brigadier Beachfront King Spa 1 King bed

    Magnificent beach front outlook featuring our romantic couples double love swing and oversized in room couples spa. Enjoy complimentary Brigadier sunset punch and canapes daily, use of the House Honesty Bar, WiFi and bicycles

  • Ocean View King Suite 1 King bed
    Ocean View King Suite 1 King bed

    Spectacular Coral Sea and Double Island views from your beach front suite with separate living area and ensuite bathroom. Enjoy complimentary Brigadier sunset punch and canapes daily, use of the House Honesty Bar, WiFi and bicycles

  • 1 Bedroom Premier Spa Apartment 1 King bed
    1 Bedroom Premier Spa Apartment 1 King bed

    Indulgence and relax with an oversized couple's spa, well appointed kitchen, open plan living area and private balcony. Enjoy complimentary Brigadier sunset punch and canapes daily, use of the House Honesty Bar, WiFi and bicycles

  • 2 Bedroom Spa Apartment 2 King beds
    2 Bedroom Spa Apartment 2 King beds

    Our Beach House apartments offer ocean glimpses or tropical garden views, with well-appointed kitchens, oversize spa and spacious bathrooms. Enjoy complimentary Brigadier sunset punch and canapes daily, use of the House Honesty Bar, WiFi and bicycles

  • Villa Casablanca 4 Bedroom Villa Spa Apartment 2 King beds
    Villa Casablanca 4 Bedroom Villa Spa Apartment 2 King beds

    The perfect retreat to escape and relax for the whole family. Featuring private outdoor pavilion, oversize spa, plunge pool and gated entry. Enjoy complimentary Brigadier sunset punch and canapes daily, use of the House Honesty Bar, WiFi and bicycles

  • Reef Suite 2 Bedroom Ocean View Spa Apartment 2 King beds
    Reef Suite 2 Bedroom Ocean View Spa Apartment 2 King beds

    Stunning apartments with memorable beach front views over Palm Cove beach. Enjoy ensuite bathrooms, well-appointed kitchen, oversize spa and complimentary Brigadier sunset punch and canapes daily, use of the House Honesty Bar, WiFi and bicycles

  • 67 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Airconditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

REEF HOUSE RESTAURANT Restaurant
Lunch
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

REEF HOUSE RESTAURANT Type of cuisine: Gourmet


An iconic and integral part of Reef House Resort & Spa is the Reef House Restaurant. Set under 300 year old Melaleuca gum trees swaying in the breeze, enjoy views looking out from the teak deck across the Coral Sea and beyond.

Find out more and book
BRIGADIERS BAR Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

BRIGADIERS BAR


Join us in the elegant Brigadier's Bar & Lounge for a complimentary Brigadier's Punch & canapes served each night at sunset. Experience the charm of the yesteryears and enjoy an intimate retreat into tranquillity and utter bliss

See all our restaurants and bars

Your meetings and events

The Reef House Palm Cove MGallery by Sofitel Meeting Room

Our meeting rooms


  • Number of meeting rooms: 1
  • Maximum size: 50 m2
  • Maximum capacity: 70
  • Maximum banquet capacity: 40

Our customer reviews for The Reef House Palm Cove MGallery by Sofitel

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating 4.0/5 Based on 604 reviews

adenoz 2016/06/22
« A Good Choice. »

Our veranda room on the 2nd floor was a good size and had a secluded outdoor area with a microwave and a two person spa. Furnishings although a little dated, were comfortable, well maintained and fitted in with the ambience of the hotel. All members of staff we encountered were friendly and efficient. Pre- stay emails were answered promptly and requests granted. The restaurant has a lovely view of the foreshore, but is a bit pricey for what’s on offer, for both breakfast and dinner. There are many restaurants within easy walking distance though. For those interested, standard LCAH benefits were offered.

Wayne H, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Thank you for staying with us adenoz, we are grateful to know you enjoyed your stay with us and we appreciate you offering us some constructive feedback to work from. Jean and our housekeeping team have been working very hard to provide clean and comfortable rooms and I know the team will be grateful to know your feedback. It sounds like your pre arrival emails were answered by either Cindy or Erin, we have been placing a lot of focus on our pre arrival experience and it is great to know you we were able to help with all your requests. We believe your holiday experience begins with the romance of of booking your holiday not just from when you arrive. Thank you again adenoz, we apprecite your loyality and it was great to have you stay with us

Alex T 2016/05/31
« Great Location »

This hotel has a bit of a quirky side about it. Looks better than it actually is. We stayed in the One Bedroom Spa Apartment as it had cooking facilities which we wanted so as to be able to cook the occasional meal. The spa itself is located in the living/lounge area but beware that you have no privacy from the balconies of some rooms to the right that can look down into the spa. We stayed at this Hotel for 6 days which is serviced daily but during our time here, the tiled floors were never swept or cleaned. House slippers were supplied but if you don't use them, expect your feet to be black. Air conditioner in lounge was annoyingly noisy so it remained switched off with the one in the bedroom working continuously and quietly. The door to this room is a frosted glass door with the same side panel and looks more like a shopfront and is the only way of gaining a slight view when it's opened as the only window runs lengthways along the lounge/living area but only looks out to a 1 metre wide garden and a fixed louvre screen. Restaurant is in a magnificent location and has a great outlook. Food is very good although servings are small and for the prices they charge, a bit disappointing. All eateries in Palm Cove seem to charge more than other areas in the region. I did read another post on Trip Advisor on this Hotel which complained about the coffee. She is correct. It is very ordinary and bitter. Hopefully they address this soon.

Wayne H, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear Alex T, Thank you for posting your review Alex T, it was great you were able to stay with us and experience a holiday in beautiful Palm Cove. I also wanted to let you know Jean and I have reviewed the standards for serving our apartments to ensure floors are swept and mopped everyday. We did not realise their was a privacy concern with this apartment so we will be purchase some interior blinds to help fix this for future guests. Thanks Alex T for giving us such great feedback, you have helped us make so great changes to many areas. We have also organised some coffee training with our coffee supplier Ransom Coffee.

16rositas 2016/01/10
« Rainforest Paradise »

There's always a sort of caution and nervousness when booking accommodations for a holiday. Wearing a virtual blindfold we commit our hard earned money and time based on photos taken from the best angles by professionals. We've all felt the anxiety of opening the hotel door for the first time and not truly knowing what to expect. Well this hotel was all my girlfriend and I expected and more. Simple luxury at its very best. We saved this stop on our 12 day Australian vacation for the glorious happy ending and it was a great decision. I recommend booking the Spa Varanda room If you can and are on a romantic holiday. Enjoy a relaxing nap at the pool, the many restaurants at your doorstep, the free bikes, and the breathtaking views of tropical paradise. Tips: You will be in the jungle, expect high humidity and a lot of curious bugs. Pack the bug repellent and your sense of adventure. Restaurants at the Cove close their kitchens by 9 PM make sure you're seated in one of the many fabulous eateries by then. Seriously, if you're used to late dinners make reservations and don't wing it or you'll be left with eating a healthy dinner of Doritos. Make sure to take one of the many tours available to the Great Barrier Reef (Quicksilver was our choice) don't pay the overly inflated price for a kayak tour, and make sure to abide by the warning signs on the beach. If you're expecting a party atmosphere, keep searching. But if you're looking for a relaxing romantic adventure and are open to the many things Palm Cove/Cairns has to offer then book a suite at the Reef House with confidence.

Wayne H, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear 16rositas, Thank you for staying at the Reef House and for taking the time to write your review. We really appreciate your feedback and I am sure your recommendations will be able to assist future guests of the Reef House and visitors to Palm Cove. All the best with the rest of your holiday and thank you again for staying at the Reef House.

Lynette110 2015/10/22
« Relaxing experience »

We enjoyed our stay at this property. The restaurant served lovely food at a good price. The receptionist and staff were very helpful and friendly. A lovely quiet peaceful place to stay our only complaint was a hard bed. Overall this property was lovely and relaxing with the outdoor restaurant being superb.

Wayne H, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear Lynette11, Thank you for staying with us and for your kind review, knowing you had a quiet and peaceful stay is great to read. If you would please let me know what room number you stayed in, I'll make arrangements for it to be replaced. My email address is wayne_harris@reefhouse.com.au Thank you again Lynette, it was nice to have you stay with us.

BenM88 2015/09/27
« Location and Luxury »

A lovely old homestead made into a comfortable and convenient hotel right on the waterfront. Clean and quiet rooms with great ammenities and two pools. Staff were on the ball and meals were great. Would recommend this hotel to families and couples alike

Wayne H, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Hello BenM88 and thank you for your Trip Adviser review, We really appreciate your feedback and thank you for deciding to stay at The Reef House and Spa. Your recommendation for others to stay with us mean a lot and we thank you again for staying with us and for sharing your compliments.

kiwis4651 2015/09/17
« Great Location & Accommodation but not 5 Star Service »

Accommodation and location is very good. The attitude of the staff (apart from the welcome on the night of arrival and the painter working on the property) and communication was very poor throughout the premises. The included breakfast was definitely not 5 star (food availability, quality and coffee machines not being monitored and causing problems). A request was raised with the receptionist where we were advised the manager would be consulted and he would come back to us - this did not happen. We were disappointed no one saw fit to advise at booking or prior to arrival that the restaurant would be closed due to a wedding and we would have to eat poolside (very limited seating) if we required a meal, this was discovered by a note left on our bed on the day incredibly suggesting we should contribute to the happy day? We are however happy with the management response subsequent to our visit.

Wayne H, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear kiwis4651, Thank you for staying with us, it is however disappointing to know you did not enjoy your stay. It was myself who responded to you directly and we are confident to be able to improve on the areas your have described very quickly. Thank you again kiwis4651,

NatalieTravelz 2015/09/10
« Calming and and great atmospher »

My partner and I have stayed at The Reef House 5 times now, the atmosphere is really relaxing, the rooms are clean and bright, The staff are bubbly and helpful, Complimentary cocktail hour at 5pm is great for meeting other travellers, definitely coming back :)

Wayne H, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Hello Natalie, It is so nice of you to write a review like this, we can not thank you enough ! The Reef House is such a great place to relax, unwind and enjoy Tropical North Queensland. Our most recent focus has been on the cleanliness of rooms, Jean is going to be very pleased to know you have acknowledge the hard work of our housekeeping department. Thank you Natalie, until next time please take care.

Steve803 2015/08/26
« Good staff great location! »

The Reef House was great. My room was very good with a great balcony. You could see the coral sea through the trees)) The hotel gas 2 swimming pools and is well maintained and comfortable. I really enjoyed the restaurant. Dinner was excellent and breakfast was good! The deck has views across the road to the beach!! All of the staff were first class and very helpful.

Wayne H, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear Steve803, Thank you very much for your great review, we really appreciate your feedback. It really sounds like you were able to experience the Reef House at its best. We have been focusing on the cleaning of our rooms and pools so it is nice to hear our efforts are paying off. Thank you again Steve803, as a level 6 contributor your great feedback is highly weighted.

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