Hotel - The Reef House Palm Cove - MGallery by Sofitel
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Mgallery by Sofitel Hotel

The Reef House Palm Cove - MGallery by Sofitel

99 Williams Esplanade 
4879  PALM COVE
AUSTRALIA

675 reviews
TripAdvisor Rating Based on 675 reviews
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Select your dates 197.00 AUD
Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pool
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Pool
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request
  • Golf  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-22:00
    • Opening hours : Week-end 07:00-22:00

Business services

  • 1 meeting room(s)
See all services

Hotel location

Our rooms

Featuring a beautiful beachside location and exceptional accommodation facilities, The Reef House Palm Cove MGallery is the perfect option for visitors looking for hotels in Palm Cove. Guests staying at this spectacular Palm Cove hotel can choose from arange of accommodation styles, with spacious guest rooms, one and two bedroom apartments and spa options available. Featuring elegant décor, stylish design and impeccable attention to detail, each room and apartment provides a peaceful, relaxing retreat.

  • 67 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Airconditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for The Reef House Palm Cove - MGallery by Sofitel

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 675 reviews

Attadalephil 2017/01/23
« Palm Cove revisited »

This Hotel/resort is old. I think it first opened in 1972 and I stayed here in 1974 and again in 1982. It hasn't changed very much over the years and is still a very nice resort in a very nice town. The two times before were in the winter months, which are far more pleasant climatically. This time we dined in house twice and both meals were great. The staff were very friendly and we enjoyed the cocktail hour with Canapes very much, it is a pleasant way to relax and meet other tourists / guests.

Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear Attadalephil, Thank you so much for staying with us again ! It is amazing you have stayed with us again after so many years. It is great to know you enjoyed your visit and we have still maintained our charm and ambiance, just the way Brigadier Thomson begun the Reef House Story. Our staff and our restaurant are terrific and it is so pleasing to know you enjoyed your meals with us as well. Take care Attadalephil, please don't leave it too long before you come again.

adenoz 2016/06/22
« A Good Choice. »

Our veranda room on the 2nd floor was a good size and had a secluded outdoor area with a microwave and a two person spa. Furnishings although a little dated, were comfortable, well maintained and fitted in with the ambience of the hotel. All members of staff we encountered were friendly and efficient. Pre- stay emails were answered promptly and requests granted. The restaurant has a lovely view of the foreshore, but is a bit pricey for what’s on offer, for both breakfast and dinner. There are many restaurants within easy walking distance though. For those interested, standard LCAH benefits were offered.

Wayne H, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Thank you for staying with us adenoz, we are grateful to know you enjoyed your stay with us and we appreciate you offering us some constructive feedback to work from. Jean and our housekeeping team have been working very hard to provide clean and comfortable rooms and I know the team will be grateful to know your feedback. It sounds like your pre arrival emails were answered by either Cindy or Erin, we have been placing a lot of focus on our pre arrival experience and it is great to know you we were able to help with all your requests. We believe your holiday experience begins with the romance of of booking your holiday not just from when you arrive. Thank you again adenoz, we apprecite your loyality and it was great to have you stay with us

Alex T 2016/05/31
« Great Location »

This hotel has a bit of a quirky side about it. Looks better than it actually is. We stayed in the One Bedroom Spa Apartment as it had cooking facilities which we wanted so as to be able to cook the occasional meal. The spa itself is located in the living/lounge area but beware that you have no privacy from the balconies of some rooms to the right that can look down into the spa. We stayed at this Hotel for 6 days which is serviced daily but during our time here, the tiled floors were never swept or cleaned. House slippers were supplied but if you don't use them, expect your feet to be black. Air conditioner in lounge was annoyingly noisy so it remained switched off with the one in the bedroom working continuously and quietly. The door to this room is a frosted glass door with the same side panel and looks more like a shopfront and is the only way of gaining a slight view when it's opened as the only window runs lengthways along the lounge/living area but only looks out to a 1 metre wide garden and a fixed louvre screen. Restaurant is in a magnificent location and has a great outlook. Food is very good although servings are small and for the prices they charge, a bit disappointing. All eateries in Palm Cove seem to charge more than other areas in the region. I did read another post on Trip Advisor on this Hotel which complained about the coffee. She is correct. It is very ordinary and bitter. Hopefully they address this soon.

Wayne H, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear Alex T, Thank you for posting your review Alex T, it was great you were able to stay with us and experience a holiday in beautiful Palm Cove. I also wanted to let you know Jean and I have reviewed the standards for serving our apartments to ensure floors are swept and mopped everyday. We did not realise their was a privacy concern with this apartment so we will be purchase some interior blinds to help fix this for future guests. Thanks Alex T for giving us such great feedback, you have helped us make so great changes to many areas. We have also organised some coffee training with our coffee supplier Ransom Coffee.

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