Hotel - Mercure Hotel Berlin Zentrum
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Mercure Hotel

Mercure Hotel Berlin Zentrum

Fuggerstr 8 
10777  Berlin
GERMANY

577 reviews
TripAdvisor Rating Based on 577 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Private outdoor parking
  • Wheelchair access
  • Pet allowed 15  EUR
  • 100% non-smoking hotel

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Private outdoor parking
  • Wheelchair access
  • Pet allowed 15  EUR
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Bicycle hire facilities

Catering

  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-10:30
    • Opening hours : Week-end 07:00-11:00

Business services

  • Self service business centre
See all services

Our rooms

The 3-star Mercure Hotel Berlin an der Urania is an oasis of calm right in the center of the hustle and bustle of Berlin. Guests can choose between Standard, Privilege and Superior Rooms. The hotel has 78 comfortable rooms in total, with free WIFI.flat-screen TV and tea and coffee-making facilities. Children up to the age of 12 may sleep in your Privilege Room for free. In Superior Rooms, one child up to the age of 6 may stay free of charge. Your pet is also welcome (charge of EUR 15/night).

  • 78 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Crib on request
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Our customer reviews for Mercure Hotel Berlin Zentrum

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 577 reviews

FoodieTW 2016/09/15
« Functional »

I stayed at the Mercure Zentrum for a long weekend in September. The temperature was in the high 20's / low 30's, and my room didn't have air conditioning, despite paying extra for a "superior room". The security window only opened a fraction so didn't let in much breeze, while letting in all the outside noise. Wifi worked very intermittently, and when I highlighted this on a couple of occasions the hotel staff asked what floor I was on and just sort of shrugged. Not great considering it's the 21st century, and that I paid extra for the "business service". I was also really surprised that the room keys were actual keys, attached to large plastic key-fobs, rather than the card access that pretty much everywhere has these days. It's common practice here to leave your key at reception as you go out, and request it again when you come back. It felt like it was the 90's again. Worst of all was the huge price-hike for this specific weekend due to Folsom, meaning that the rate was some 50% higher than normal. With that all said, the staff were friendly and the location is good. Just needs bringing up to spec and brought in line with the kind of hotel/services that you'd expect for over EUR200 per night.

MarianneSkarupke, Assistant Manager Customer Care at Mercure Hotel Berlin Zentrum, responded to this review

Dear FoodieTW, We are glad to read how you liked our good location and our staff. Luckily the weather was on good terms with our district during your visit at the fair. In summer we always like to recommend our bigger and air conditioned privilege-category, since neither our standard- nor our superior-room-category are equipped with an air-conditioning. We do understand that some recommendations and conditions such as leaving the key at the reception and safety-windows, can be taken as a nuisance but please be ensured these recommendations and services are for the sake of our guests. We hope you had a pleasant trip home and hope to welcome you again in our house. With best regard, Mercure Hotel Berlin Zentrum Marianne Skarupke Assistant Manager Customer Care

asarad 2016/06/25
« No AC, Rude Check-in »

Good basic hotel, which I have stayed at previously. Standard rooms at least do not have air conditioning, so are very stuffy in a Berlin summer. No problems other times of the year. Young earring bedecked man at check-in was very rude - needs training. Breakfast staff very friendly.

PiaEngland, Assistant Manager Customer Care at Mercure Hotel Berlin Zentrum, responded to this review

Dear Asarad We thank you for your detailed feedback and the time you invested. Please be assured that we respect your suggestion of take staff friendliness seriously and pay special attention to it. We are looking forward to welcome you again. Kind regards Mercure Hotel Berlin Zentrum

John H 2016/01/12
« Gay friendly hotel »

This hotel is in a gay area of Berlin but is not just for gays it is very clean hotel the staff are very helpful indeed they is plenty of shops near bye the tube is only twenty minutes walk away you can get all over Berlin from here

PiaEngland, Assistant Manager Customer Care at Mercure Hotel Berlin Zentrum, responded to this review

Dear John Thank you for taking the time to rate us. We are very pleased to receive your recommendation. Many Thanks! We are looking forward to welcome you soon. Mercure Hotel Berlin Zentrum Pia England

Fabio R 2015/11/11
« well located »

it's a good hotel and well located. The only thing that is not fantastic is that the room was not perfectly soundproof and in the afternoon there was a child that ran along the hallway for playing and he was annoying

PiaEngland, Assistant Manager Customer Care at Mercure Hotel Berlin Zentrum, responded to this review

Dear guest Thank you very much for your positive feedback. We are looking forward to welcome you again. Best regards Mercure Hotel Berlin Zentrum Pia England Assistant Manager Customer Care

ThomasDKCPH 2015/11/04
« Short walk to KaDeWe »

Very Good location a short walk from KaDeWe and the main shopping street. A quite area with easy access to public transport. Breakfast was okay, difficult for the staf to fill up in the peak breakfast time, but they did a good job. Friendly service and nice rooms considering the price. Will stay there again.

PiaEngland, Assistant Manager Customer Care at Mercure Hotel Berlin Zentrum, responded to this review

Dear Mercure guest What a nice feedback! We are very pleased about it and we want to thank you for your efforts and your kind words. We are looking forward to welcome you soon. Kind regards Mercure Hotel Berlin Zentrum Pia England Assistant Manager Customer Care

give_me_s0me_sun 2015/09/18
« Good Schoenberg location nice room but noisy »

I paid for the premium room and in the comments asked for a quiet room, when checking in, this was not possible and our room was on the top floor next to the lift and the noise of the lift mechanism was a little disruptive to our sleep. Breakfast were pretty basic but nice and did the job. All the staff were friendly and efficient and the rooms were cleaned to the same high standard every day. We were overall happy with our stay and would return.

PiaEngland, Assistant Manager Customer Care at Mercure Hotel Berlin Zentrum, responded to this review

Dear Mercure Guest Thanks for the review of our hotel. We also recommend our superior rooms, these are facing the quiet courtyard and have about 15 square meter. We are looking forward to your return visit. Kind regards Pia England Mercure Hotel Berlin Zentrum (Assistant Manager Customer Care)

Dion S 2015/09/17
« Haven during EuroFolsom »

I've stayed here before (all the way back to Castor Vine days) and it delivers. The hotel is centrally located in the middle of the gay district with good ubahn connections (2 stations) and is in easy walking distance of KaDaWe and the start of Ku-damm. Rooms are perhaps on the small side (an issue in Berlin) but well appointed and clean. It has everything you need and the brekkers is well worth it to start you off on your day. I asked for a room at the top away from the lift -- this means that you get as much quiet as you can deal with. First floor front with the window open can be a bit noisey with street noise first thing. I'm a returning visitor and will be back again.

PiaEngland, Assistant Manager Customer Care at Mercure Hotel Berlin Zentrum, responded to this review

Dear Dion We would like to say it was a pleasure having you as our guest and hopefully many more times! We are looking forward to welcome you soon! Kind regards from our whole team Pia England Mercure Hotel Berlin Zentrum

stretch7250_1 2015/09/08
« Small hotel near U-Bahn, S-Bahn and Zoo. »

This hotel is a small hotel near the gay district, the zoo and various other places. The rooms are OK, though a little on the small side. No air conditioning on hot days but a small electric fan is available from Reception which is staffed 24 hours a day. Wide range of choices for breakfast, many small restaurants, hotels, bars and other eating places within a short walk of this hotel. "Rent a bicycle" is available from reception.

PiaEngland, Assistant Manager Customer Care at Mercure Hotel Berlin Zentrum, responded to this review

Dear Mercure Guest Thank you for your feedback. It´s great to hear that you enjoyed your stay in our hotel. In our privilege rooms we do have air conditioning, so we hope to see you soon. Kind regards Pia England Mercure Hotel Berlin Zentrum (Assistant Manager Customer Care)

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