Grand Angkasa Medan
Jl Sutomo no 1
Jl Sutomo no 1
Located right in Medan's business and shopping district, the hotel is conveniently accessible for leisure and business. Approximately 39 km from the hotel, a 60 minutes drive away from Kuala Namu International Airport and a walking distance from Train Station (Railink - Airport-to-City train). Unrivaled spacious rooms for everyone, equipped with complimentary WiFi and contemporary furnishing, luxurious bedding and flat-panel TV. Our Grand Ballroom can accommodate up to 1200 persons.
Being in Medan's Business and Shopping districts, Grand Angkasa Medan is located a one hour car ride from Kuala Namu International Airport and within walking distance to the Train Station (Railink - Airport-to-City Center Express Train) .
Upscale Hotel, spacious room, safety-boxes, in-room fridge and free WiFi. Facilities include Fitness Centre, Swimming pool & Spa. Grand Angkasa Medan offers 24 hours in room dining. Home to Chrystal Jade Restaurant, offering fine Chinese cuisine & Dim Sum
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Contemporary ambience and a functional room and adaptable. The room is a truly a place of living. Perfect for all your needs
King bed, 1 single seater sofa, free Internet, in room safe deposit, 42" LED TV with cable TV Channel, in room minibar, hair dryer, shower, smoking room available upon request, Newly renovated in 2015.
A unique experience combining relaxation and focus. VIP treatment is provided with the access to our executive lounge. The room is equipped with personal espresso machine and WIFI Internet connection.
2 single beds, 1 single seater sofa, free Internet, in room safe deposit, 42" LED TV with cable TV Channel, in room minibar, hair dryer, shower, smoking room available upon request, newly renovated in 2015.
1 King bed, 1 set sofa, working desk, in room minibar, safe deposit box and free Internet
King bed, 1 single seated sofa, in room safe deposit, in room minibar, bath up and shower, hair dryer and free Internet
2 Single beds, 1 single seated sofa, in room safe deposit, in room minibar, bath up and shower, hair dryer and free Internet
Stay with your family or colleagues in our 2 bed rooms suite and enjoy the VIP treatment with complimentary breakfast and hi-tea at our cozy executive lounge.
A contemporary designed restaurant with a comfortable and nice ambience for your daily dining. We serve an international buffet breakfast and a variety of western and local delicacies that will cater to most discerning tastes.
A franchised restaurant from Singapore serving dim sum, barbeque and ala carte chinese food with 6 VIP rooms.
Reviews collected from customers who booked on AccorHotels.com
The room were actually great, also the food.. they will serve the best and fresh food.. but the minor came from the lousy gym area.. It does not have an air conditioner, it's hot.. after all, an excellent service..
Dear Mr Teddy Ferdinand, Warmest greeting from Grand Angkasa Medan Thank you for sharing your experience of your most recent stay with us. It is always a pleasure to receive positive feedback and I am delighted to read that you where satisfied with our service level and i do apologies about the gym area, we are still under construction to fix all the facilities running well. Thank you again for your feedback, and we look forward to see you back soon at Grand Angkasa Medan Sincerely Yoesi Bagus Taruna General Manager
I would not like to mentioned this in public forum. would appreciate if Accor could get back to me to clarify. I am very very NOT satisfied due to some thing that my family found in the room. I complained to the housekeeping, minor action was taken but certainly not to my satisfactory as I believe they or the hotel management staffs could do better
Dear Guest, Many thanks for your review. I am very sorry to read that you were not satisfied with your stay at Grand Angkasa Medan, nor with the way your concerns were addressed but the staff and manager on duty on that occasion. Please accept our most sincere apologies for the inconvenience caused. I can assure you that we are very committed to providing superior customer service and we sincerely hope you will give us a chance to serve you better in the future. Kind regards Stephane Fagez General Manager
Service quality and facilities way below 5-star hotel standards. What went wrong: 1) Front desk staff - Consistently did not practise the correct mannerism in handing items/documents to me - Provided wrong information about opening hours of gym, pool, and spa - Did not provide Crystal Jade discount voucher upon check-in 2) Spa therapist - Did not introduce herself or mention anything before commencing massage. Simply put the towel over me and start massaging - Did not set up the massage bed properly before commencing massage (e.g. opening for head/face while lying face-down) 3) No staff at the counter to provide towel when I went to gym in the morning. Had to ask the cleaner to assist me in getting a towel 4) F&B staff at lobby breakfast cafe - Nobody assisted me to find a table/seat - When I asked the waiter, he told me to sit at the smoking tables because the other tables were filled up. When I refused, he said that I had no choice. - However, there were many tables available at the closed section. I had to insist to take a seat there, before he reluctantly allowed me to go there. - While I was seated there, no staff came to clear the plates. 5) Gym equipment were old and poorly-maintained. Poor ventilation in the gym. 6) Swimming pool was old and poorly-maintained. 7) Breakfast buffet spread in the morning was limited in varieties and of poor quality. Largely non-palatable. Espresso machine available in cafe, but staff did not allow its usage. Had to take the poor-quality coffee from the metal container What were good: 1) Crystal Jade restaurant resides in the hotel premises. Convenient. Served great food items. Service staff were extremely service-oriented. Went through the menu with me and alerted me of the discount voucher (that the hotel front desk did not give at check-in), even though I was contemplating whether to dine there on the next 2 days 2) Nice pianist playing the piano in the lobby area made the atmosphere great.
Dear Guest, Many thanks for your detailed review of our product and services. Please accept our most sincere apologies for the shortfalls you experienced during you stay. While our aging building & equipment concerns are being addressed by our ongoing renovation, we are also aware that we shall also polish our customer services. Comments like yours are a great help to identify our weaknesses and work toward improving our professionalism. We hope to have the opportunity to welcoming you back to Grand Angkasa Medan in the near future so you can check on our improvements. Kind regards Stephane Fagez General Manager
This is not the first and hopefully not the last time I will be staying at this hotel in Medan, North Sumatera. Generally the hotel is old and with the change of staff, I am not treated as VIP. They even locked my fridge when I checked in recently. The worst thing about this hotel is the inability of the staff to credit my LCAH points. After every stay, I must call and ask for my points. My points for my most recent stay from May 26-29 are still missing despite reminding the front office staff during check out. Someone in Accor should seriously look into this problem as I will most probably be cancelling my next bookings in June and July.
Dear Guest, Many thanks for your review of our services. Please accept our most sincere apologies for all the inconvenience caused. I am very grateful you brought your concerns to my attention as it allowed me to review our procedure and implement immediate changes to improve our service standard and efficient recording of Le Club points. At ACCORHOTELS we value your membership and I can assure you that we will take every step to make you feel very welcome upon your next visit to Grand Angkasa Medan. We look forward to welcoming you back Kind regards Stephane Fagez General Manager
Many positives about this Hotel but unfortunately many negatives as well. The hard thing is that Indonesian Hotels are such great value for money. When I convert what I paid to NZD/AUD/USD the value and amenities are awesome bang for your buck but if I compare this Hotel to others where I have paid the same money in Indonesia it unfortunately does not rate terribly highly. Food - well it doesn't cater to Western style eating. You do not see many westerners in Medan (actually 1 in 3 days) so my food rating reflects my personal preferences. The local dishes were probably great but I did not order local dishes. Having been in 7 Hotels in Indonesia in the last 4 months (some at a lower level than this) I would say the breakfast is the worst I have experienced in my time here. Dinner - only ate once but that was enough. Chose the Chinese Restaurant in the same complex on the 2nd night and that was great but not associated with the Hotel. In saying all the above and now knowing what to expect I would probably still stay here on future visits but would chose to dine elsewhere.
The hotel is rather old, the room is also rather old style hotel room; but my stay was cozy and comfort. The staffs all was friendly and helpful. I happened to experience "in the room dining", the foods was taste good but rather pricey. The hotel location is another benefit, since it is very close to the railway station, which provide comfort and fast transport to the new airport.
I only pay IDR 260 k/night (USD25)for deluxe room as member of Accor exclude breakfast. I feel comfort with room, quite-good for meditation. New carpet/rugs make feel luxury in spacious room more 30m2. I think values stay in here. They said 5 star hotel. With Blue Bird taxi to masjid raya and istana maimun cost around IDR 20k, then to luxury centerpoint mall, merdeka walk,railink station, and tjong afie mansion cost around IDR 15k. KFC and Indomaret in front/accross road of hotel.
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