Hotel - Mercure Santiago Centro
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Mercure Hotel

Mercure Santiago Centro

Avda Lib Bernardo O'Higgins,632  Santiago Centro 
8330066 SANTIAGO
CHILE

919 reviews
TripAdvisor Rating Based on 919 reviews
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Mercure Santiago Centro

Mid-scale hotel for business trips or leisure

The hotel is located close to the Civic Center, providing easy access to parks, museums and historical buildings considered national monuments, and is within walking distance of the Saint Lucia metro stop. The Mercure Santiago Centro has 142 rooms, a lobby bar, business center and conference rooms for meetings and events, and offers room service and WiFi Internet connection to guests.

Enjoy the modernity, quality and technology of a hotel that has everything you need. Enjoy the feeling of being in total control, with a dedicated team on hand at all times to help you carry out your work effectively.

Hotel extras
  • Hotel Restaurant and Bar with regional and international cuisine.
  • Convention center within the property.
  • Complimentary breakfast from 6:30am to 10am.
  • In the center of Santiago close to Santa Lucia Hill, the metro and public transport.
This hotel is Planet 21 Bronze
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Outdoor unheated pool
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-24:00
    • Opening hours : Week-end 06:00-24:00

Business services

  • 16 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Hotel - Mercure Santiago Centro

Avda Lib Bernardo O'Higgins,632
Santiago Centro
8330066
SANTIAGO
CHILE

Tel: (+56)2/25956622
Fax: (+56)2/25956600

Check-in from 14h00
Check out up to 12h00
Access and transport
  • BUS CENTROPUERTO METRO : SANTA LUCIA
  • AERO INTL SANTIAGO At 30km / 18.64 miles
  • ESTACION CENTRAL At 10km / 6.21 miles

GPS : -33.442807, -70.645634

Our rooms

Rooms with all the amenities that you need to relax after a hard day's work. Enjoy an environment designed to give you the refreshing rest that you deserve.

  • Standard Room with twin beds
    Standard Room with twin beds

    Rooms with 2 queen-size beds, 2 telephones, 32'' cable TV, broadband/WiFi Internet, alarm clock, minibar, bathroom with shower, hairdryer, individually controlled air conditioning and heating, and safe with laptop charger.

  • Superior Room with twin beds
    Superior Room with twin beds

    Rooms with 2 queen-size beds, 2 telephones, 32'' cable TV, broadband/WiFi Internet, alarm clock, minibar, bathroom with shower, hairdryer, individually controlled air conditioning and heating, and safe with laptop charger.

  • Superior Room with 1 queen-size bed
    Superior Room with 1 queen-size bed

    Rooms with king-size bed, 2 telephones, 32'' cable TV, broadband/WiFi Internet, alarm clock, minibar, bathroom with shower, hairdryer, individually controlled air conditioning and heating, and safe with laptop charger.

  • Standard Room with one king-size bed
    Standard Room with one king-size bed

    Rooms with king-size bed, 2 telephones, 32'' cable TV, broadband/WiFi Internet, alarm clock, minibar, bathroom with shower, hairdryer, individually controlled air conditioning and heating, and safe with laptop charger.

  • Junior Suite with queen-size bed
    Junior Suite with queen-size bed

    Rooms with king-size bed, 2 telephones, 29'' cable TV, broadband/WiFi Internet, alarm clock, minibar, bathroom with shower, hairdryer, individually controlled air conditioning and heating, and safe with laptop charger.

  • 142 rooms
  • 142 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Airconditioning
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Suite Box
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

AMARANTO Restaurant
Lunch 07:00 - 23:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner 07:00 - 23:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

AMARANTO Type of cuisine: International

Find out more and book
COBRE Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

COBRE


An ideal environment for business meetings, enjoying happy hours and other entertainment. The bar offers live or background music for the best way to relax.

NIMBUS Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

NIMBUS


Located on the terrace, with pleasant background music, panoramic views of the city center and a special menu of drinks and finger food.

See all our bars
See all our restaurants and bars

Your meetings and events

Mercure Santiago Centro Meeting Room

Our meeting rooms


  • Number of meeting rooms: 16
  • Maximum size: 255 m2
  • Maximum capacity: 300
  • Maximum banquet capacity: 120

Our customer reviews for Mercure Santiago Centro

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating 4.0/5 Based on 919 reviews

S J 2016/07/15
« Practical and Quality Hotel and Service »

Overall a lovely stay and practical location. The hotel is undergoing upgrades and the upper floors where this has occurred is much better and on first stay we did not get these rooms but on consequential stays we did and enjoyed it greatly. Food was good with practical breakfast and a diverse dinner. Service was excellent organizing many things to do and transits.

Mercure S, Manager at Mercure Santiago Centro, responded to this review

Dear S J, thank you for sharing your opinion through TripAdvisor. We sincerely apologize for the delay in answering it. There was an internal glitch that prevented us to do it. Now that is solved technically, we want to get our treatment regarding their opinions. We will be working in the sense of making our hotel getting better, through opinions of our guests. Thank you very much for helping us with constructive criticism. We hope to see you again so you can see the progress of our services and products. Best Regards, Carla – Enc. Procesos de Calidad

StressFree63 2016/05/08
« Spot on »

The service was allot more than I expected, was very very good. They speak good English and were very helpful. Location right in the middle of Santiago, just right for seeing the sights and easy to walk too.

Mercure S, General Manager at Mercure Santiago Centro, responded to this review

Dear StressFree63, Thank you for the great review of our hotel. It´s always a pleasure to recive a positive feedback. We hope to see you soon. Best Regards, Carla - Enc. Procesos de Calidad

KarinaKohl 2016/04/14
« Very good »

Very well located (near metro, in front of the public library, and near cierro santa lucia. You can do many things by foot. Staff very polite and helpful. Good breakfast. Silent (unless some unpolite guest talk to much on the aisle)

Mercure S, General Manager at Mercure Santiago Centro, responded to this review

Dear Mrs. KarinaHohl, thank you for sharing your opinion through our satisfaction survey. We sincerely apologize for the delay in answering it. There was an internal glitch that prevented us to do it. Now that is solved technically, we want to get our treatment regarding their opinions. We will be working in the sense of making our hotel getting better, through opinions of our guests. Thank you very much for helping us with constructive criticism. We hope to see you again so you can see the progress of our services and products. Best Regards, Carla – Enc. Procesos de Calidad

AngelicaSampaio 2016/01/11
« good! »

good experience ! food regular. Good clealiness. Excellent rooms! Beautiful views. Regular restaurant. Prices in order.Security very well, Correct informations about this city and good explanation about the neighboors!

Mercure S, Manager at Mercure Santiago Centro, responded to this review

Dear Mrs. Angelica Sampaio, thank you for sharing your opinion through our satisfaction survey. We sincerely apologize for the delay in answering it. There was an internal glitch that prevented us to do it. Now that is solved technically, we want to get our treatment regarding their opinions. We will be working in the sense of making our hotel getting better, through opinions of our guests. Thank you very much for helping us with constructive criticism. We hope to see you again so you can see the progress of our services and products. Best Regards, Carla – Enc. Procesos de Calidad

cara525 2015/10/29
« BEWARE OF BEDBUGS!!!!!!!! »

This hotel has a great location right next to the Santa Lucia metro stop and within walking distance to the old town. The lobby is nicely decorated although the rooms seem rather old. The sink in our bathroom had a huge crack on it. The worst part of the stay was waking up with bedbug bites on my back! They sure weren't there the night before (I had my husband apply Bengay on my sore back and he can attest that there were no bites on my back before we fell asleep - this may be TMI, but I'm writing it to illustrate a pioint). I woke up and felt rashes on my back thinking it was an allergic reaction to Bengay, so I went to mirror to check it out and confirmed these were in fact bedbug bites. My husband had 2 bites on his arm as well. I can send pictures of the area with the bites if you want. We stayed at room 1605. There are other hotels in Santiago better than this. Please avoid if you can.

GustavoPerezFO, Director de Recepción at Mercure Santiago Centro, responded to this review

Dear Guest. Thank you very much for giving us know your opinion on Mercure Santiago Centro. We are sorry that your stay has not lived up to their expectations. That is why, I ask to offer my sincere apologies. At Mercure, we work to provide experiences of the highest quality to all our customers. It is for this reason that your feed back is very valuable to us. I assure you that we have taken all the necessary measures to prevent the facts tells you happen again in the future. Our rooms are fumigated monthly, independent of this, we will strengthen this process. We are grateful for your comments and expect you give to us the opportunity to serve you better in the very near future. Gustavo Pérez Jefe de recepción / Head of reception Mercure Santiago Centro h8924-fo@accor.com Tel: +56 (02) 25956670 Fax: +56 (02) 25956600

Charlie K 2015/06/02
« Lack staff customer service! Stay away from this hotel! »

I confirmed King bed but I received a full bed upon entering the room. I went down to complaint to agent-Edison on duty. He volunteered that he read my notation and FAILED to give me my requested room type until I got upset with him. Then, he apologize that he should have informed me. Liar trying to cover up his ERROR!!! Bath towels were all warned out. I booked a half day winery tour through Fernando that hotel uses with TurisTour but they "no-showed" to collect me since I waited 45 minutes in the lobby for them. I reserved my taxi ride one-way from hotel to Santiago airport with Andrea-agent at reception but they "no-showed" at 5am when I confirmed that time to wait in lobby on my departure date. Agent- Carlos had to ring them and I was delayed 15 minutes for my taxi to airport. I requested Carlos -agent on duty that early morning in reception to provide me the General Manager -Name and email so I can write a review about my terrible experience staying here. Carlos REFUSED to provide me that information me as the customer requested. Mercure likes to be a 5 star hotel chain similar to well known always on Fortune's top 100 BEST companies to work for Marriott. Unfortunately, Mercure especially this location needs 125% improvement first with training their staff members to be more friendly and have better customer service skills.

MonneratValle 2015/04/10
« Bad functioning and bad maintenance »

The air-conditioning system only worked with a high speed fan and despite having 3 positions high, medium and low, on any of those speed was high and extremely noisy disturbing sleep. Maintenance was requested but said they couldn't fix. Front desk personnel, with two exceptions, wasn't nice

GustavoPerezFO, Director de Recepción at Mercure Santiago Centro, responded to this review

Dear Guest. We are grateful for your time invested in telling us your opinion about Mercure Santiago Centro. We lamented that your stay had not satisfied your expectations and that is why I ask you let me offer my most sincere apologies. At Mercure we work to deliver superior experiences. This is for this reason your feedback is very important to us. We guarantee that we have taken all necessary measures to ensure that what you tell us is not repeated in the future. Thank you very much for letting us know your feelings and hopefully in the near future give us an opportunity to serve you better. Gustavo Pérez Jefe de recepción / Head of reception Mercure Santiago Centro h8924-fo@accor.com Tel: +56 (02) 25956670 Fax: +56 (02) 25956600

GoGeelong 2015/03/12
« Great Stay »

We stayed in this hotel for 4 nights and thought it was great value for money. The room was big although a little dated. The property is being renovated and the foyer and restaurant renovations have already been completed. The breakfast was great. We had a Dinner in the restaurant one night and were disappointed by the quality of the food. It was bland and quite boring which was disappointing. The rooftop pool was great, pity about the bar not opening until after 5pm when most people had already left the pool. The location is quite good and makes it easy to explore the older part of the city centre. Value for money was actually quite good here. Walking distance to Santa Lucia Hill and the very nice Bella Vista neighbourhood. It was great to have a subway station right at the end of the street as this was the best way to get around. Overall I would recommend this hotel.

GustavoPerezFO, Director de Recepción at Mercure Santiago Centro, responded to this review

Dear Guest. We are grateful for your time invested to give to us your opinion about Mercure Santiago Centro. At Mercure we work to provide quality superior stays to all our customers. This is why your feedback is very important to us. Thank you very much for your words and look forward to serving you again in the very near future. Gustavo Pérez Jefe de recepción / Head of reception Mercure Santiago Centro h8924-fo@accor.com Tel: +56 (02) 25956670 Fax: +56 (02) 25956600

rexregina2014 2015/02/02
« mercure hotel I'll again »

it's na excelente hotel , the localization is good,near everywhere in Santiago,the breakfast was great and the bed marvelous,the only thing I didn't like was the garage, was too dificult to find because is in the middle of two bus station and the traffic is heavy in that place ,so I had to pass several times to see the place and manage to enter and there's no signal indicating that garage is mercure's, please try to make this better

GustavoPerezFO, Director de Recepción at Mercure Santiago Centro, responded to this review

Prezado hóspede. Muito obrigado por seus comentários sobre a sua experiência no Mercure Santiago Centro. No Mercure trabalhamos para proporcionar experiências superiores. É por isso que o seu feed back é vital para nós. Somos gratos por suas palavras e ansiosos para servir uma próxima oportunidade novamente. Gustavo Pérez Jefe de recepción / Head of reception Mercure Santiago Centro h8924-fo@accor.com Tel: +56 (02) 25956670 Fax: +56 (02) 25956600

Where_to_go_12 2015/01/08
« Nice place »

The Mercure Santiago is in an excellent location, close to the city centre and a half a block from the metro station. It is also almost right across the street from Santa Lucia hill. The staff are very friendly and helpful.

GustavoPerezFO, Director de Recepción at Mercure Santiago Centro, responded to this review

Dear Guest We are grateful for your words about Mercure Santiago Centro on Trip advisor. Our mission is to deliver superior experiences and your words tell us that we are on the right track. Thank you very much for your comment and we look forward to serving you again in the near future Gustavo Pérez Jefe de recepción / Head of reception Mercure Santiago Centro h8924-fo@accor.com Tel: +56 (02) 25956670 Fax: +56 (02) 25956600

Trevor A 2014/12/28
« Helpful Staff »

Excellent hotel located very central to city centre and metro. Reception staff are very friendly and helpful. I forgot a ticket to take me over the Andes to Mendoza but they managed to confirm it for me and locate another ticket online.

GustavoPerezFO, Director de Recepción at Mercure Santiago Centro, responded to this review

Dear Guest. Thank you very much for telling us about your stay at Mercure Santiago Centro. We are very proud of your words about our hotel and staff. We are grateful for choosing us and look forward to seeing you again in the very near future Gustavo Pérez Jefe de recepción / Head of reception Mercure Santiago Centro h8924-fo@accor.com Tel: +56 (02) 25956670 Fax: +56 (02) 25956600

Rudolf V 2014/12/10
« Good location. »

The Hotel has a central location, near to the subway station, but needs to take more care of the cleanness and overall maintenance Old and used furniture and a horrible carpet. The attention of the waiters at the restaurant could be improved.

GustavoPerezFO, Director de Recepción at Mercure Santiago Centro, responded to this review

Prezado Hospede. Somos gratos por compartilhar conosco suas impressões sobre a sua estadia no Mercure Santiago Centro. Lamentamos que a sua estadia não foi compatível com as suas expectativas e que é por isso que peço deixe-me oferecer nossas sinceras desculpas. No Mercure trabalhamos para oferecer serviços de alta qualidade para todos os nossos clientes. É por isso que as opiniões dos nossos clientes são muito importantes. Tomamos todas as medidas necessárias para melhorar os pontos que você disse que medidas. Você percebe que estamos na fase final de remodelação nossas áreas públicas e no início de 2015, será a vez dos nossos quartos. Muito obrigado por seus comentários, esperamos que no futuro próximo nos a oportunidade de servir em nossas instalações remodeladas. Desejo-lhe um Natal muito feliz com seus entes queridos e que 2015 será cheio de felicidade para você e sua família Gustavo Pérez Jefe de recepción / Head of reception Mercure Santiago Centro h8924-fo@accor.com Tel: +56 (02) 25956670 Fax: +56 (02) 25956600

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