Hotel - Pullman São Paulo Guarulhos Airport
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Pullman Hotel

Pullman São Paulo Guarulhos Airport Hotel

Rod Helio Smidt S/N  Acesso Base Aerea Cumbica 
07190 100  GUARULHOS
BRAZIL

928 reviews
TripAdvisor Rating Based on 928 reviews
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From 490.40 BRL Non member rate
From 441.36 BRL Member's rate Members’ Rate, join while you book
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Swimming pool
    • Pool
    • Outdoor unheated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • 100% non-smoking hotel
  • Air Conditioning
  • GUARULHOS
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Tennis
    • Outdoor tennis court (Paying)
    • Tennis

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 17 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Comfortable, fully equipped apartments with modern decor, bathroom with shower, cable TV, telephone, air conditioning, alarm clock, minibar, safe and high-speed Internet.

  • 377 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Safe deposit box
    • Trouser press in room
    • Telephone
    • Crib on request
    • WIFI in your room
    • Wide working desk
    • Telephone in bathroom
    • Automatic temperature control
    • Air conditionning with individual remote
    • Printer
    • Computer
    • High speed transmission line
    • Minibar
    • Nespresso experience offered
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Pullman São Paulo Guarulhos Airport

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 928 reviews
Youngseob J 2017/04/06
« Noisy!! »

It was terrible!!! There was a party with very loud music sound until 11:30 PM. The loud music sound did not make me fall asleep. Do you know why people stay at hotels? TO SLEEP and REST for the next day.

Guilherme C, Gerente geral at Pullman Sao Paulo Guarulhos Airport, responded to this review

Dear Guest, Thank you for dedicating a moment to share your experience with us. Pullman is a large hotel, with a large event area, and has a privileged leisure area for our guests. So that, a large event or parties is regular in our space. We understand that an experience with noise was an uncomfortable fact. We hope to welcome you again and get back your confidence in us. Thank you again for your comments and criticisms. Best regards Jarves Rochenbach General Manager Pullman SP Guarulhos Airport

Giselle12 2017/01/05
« Needs maintenance and better service. »

Second time we stay at this Hotel and we noticed that it´s not as good as it used to be. It needs maintenance in general, offer the lounge with snacks again. It was not nice to use the lounge with the crew, since we pay more for the bedroom and should be better served. No more breakfast at the lounge either. We know it´s in renovation, but we shouldn´t have to suffer because of that. Service at the bar takes too long, so in general we got very disappointed. Price is not worth it anymore.

Guilherme C, Customer Experience at Pullman Sao Paulo Guarulhos Airport, responded to this review

Dear Ms. Giselle, Thank you for staying at Pullman and providing us a feedback. Ensure guests' satisfaction is extremely important for us. The new Lounge is going to reopen soon and be available for all Platinum members of Le Club AccorHotels and for whom have reserved Executive category rooms. Pullman knows it is a great environment, important to enhance guests' experiences. Exactly for this reason the Lounge was upgraded and now it has a modern and vibrant layout. We are sorry you didn't feel the same privacy on the area that the happy hour was taking place during the renovation period, but we are sure the new Lounge will surprise you on your next visit. It's worth paying more for this exclusive benefit. And we are sorry you were not satisfied with the bar service. The situation you mentioned does not reflect our standards. The operations supervision was intensified to maintain the services quality consistency. We'll be waiting for the next opportunity to serve you better. Sincerely, Guilherme Conigiero Customer Experience

Ruiflavio 2016/11/02
« Very good as always »

Very practical hotel for those arriving ou departing Sao Paulo Guarulhos Airport. Modern facility, nice staff, very good rooms, excelent bar and restaurant.Under renovation of rooms. Those already done present a very comfortable stlye.

Guilherme C, Customer Experience at Pullman Sao Paulo Guarulhos Airport, responded to this review

Dear Mr. Rui Flavio, Thank you for dedicating a moment to share your impressions about your stay at Pullman. We are glad you liked the facilities and the services we offer and enjoyed pleasant moments in the Hotel. And we are renovating the rooms to enhance your experience. Pullman will be waiting for your next visit. Feel Welcome. Guilherme Conigiero Customer Experience

Ganekoc 2016/08/01
« Very Good »

Since the beginning I was very well treated. The hotel conditions are excellent and service with high level. Renata the receptionist is very good and did my check in quickly with a lot of symphaty. In summary I enjoyed a lot my stay

Mariana L, Customer Experience at Pullman Sao Paulo Guarulhos Airport, responded to this review

Dear guest, Thank you for sharing your positive comments on TripAdvisor. We sincerely appreciate your attitude on highlighting a team member that made a difference during your stay at Pullman São Paulo Guarulhos Airport! We are all very focused on our guests satisfaction and it is a pleasure to acknowledge your contentment. We look forward to your next stay! Kind regards, Mariana Lobo Customer Experience Pullman São Paulo Guarulhos Airport

Pandion123 2016/07/15
« Perfect for a nigth by airport »

The stay met my expectatons. A nice pool where I could enjoy the sun. A nice gym where I could do my workout - nice and good operating equipment. Food made me full - nice lunch buffet. The room was perfectly dark. Fast and good coverage of internet all over hotel - even at the pool. And easy free transfer to/from airport. And since it was close - it only took minutes. And the emplyees made their effort to help me with my requests.

Mariana L, Customer Experience at Pullman Sao Paulo Guarulhos Airport, responded to this review

Dear guest, We are more than glad to receive your positive feedback. It is very gratifying for our team to acknowledge the result of their dedication through the satisfaction of our guests. Your comments will be shared and well appreciated! Thank you for sharing your thoughts. We hope to welcome you again soon! Kind regards, Mariana Lobo Customer Experience Pullman SP Guarulhos Airport

Douglas G 2016/02/04
« I want to go back to Brazil »

Could not fault this hotel. Apart from Brazil's other delights, this hotel makes me want to return - it was that good. We should have taken advantage of the restaurant for a late meal, it looked a great menu.

Stephane M, Gerente geral at Pullman Sao Paulo Guarulhos Airport, responded to this review

Dear mr. Douglas, Thank you for taking a moment of your time to express your opinion on Trip Advisor. We are glad to be part of your remarkable memories in Brazil. We would be please to welcome you again in a longer stay, so you will have the opportunity to enjoy Base Bistrô & Bar offers like lunch with live music, happy hour with DJ and great brazilian meat cuts for dinner. Kind regards, Stephane Menou

Edney F 2015/12/20
« Very nice choice for the surroundings. »

Nice and comfortable hotel, very close to the guarulhos airport. My preferred choice when staying there. Even though the douche had a problem, it was quickly fixed. Food is also good and service is exceptional.

Stephane M, Gerente geral at Pullman Sao Paulo Guarulhos Airport, responded to this review

Dear mr. Edney, Thank you for expressing your opinion on TripAdvisor. Our dedication is always focused on the satisfaction of our guests, therefore, it is pleasant to recognize your enjoyment with the experience provided. It will be a pleasure to welcome you again in a future visit. Cordially, Stephane Menou

SamuelAlexandre 2015/11/23
« Perfect Wedding Night »

Me and my wife really like or wedding night at Pullman GRU, have evething we need and the breakfast in room is really good. We recomend the hotel if you want a good place to stay and very close to airport!

Stephane M, Gerente geral at Pullman Sao Paulo Guarulhos Airport, responded to this review

Dear mr. Samuel, We appreciate your dedicated time to express your opinion on TripAdvisor. We feel honored and delighted to be part of such a special moment of yours. It would be a pleasure to welcome you once more. Cordially, Stephane Menou

rafaelgm15 2015/10/27
« Great, well located, not expensive Hotel in Sao Paulo! »

Perhaps the facility is under some construction and improvement works, the executive room is great, lunge and gym too. Restaurant and room service is good, not exceptional but as expected. Free Airport Shuttle service make more attractive and service is good.

Stephane M, Gerente geral at Pullman Sao Paulo Guarulhos Airport, responded to this review

Dear mr. Rafael, Thank you for writing about your stay at Pullman Guarulhos. Since your last stay, the hotel has been throught refurbishments and now have a whole new lobby, restaurant and bar. Convention Center and Executive Lounge has also been refreshed. For this year, we already have more changes coming up for the Leisure & Pool External Area, as well as Rooms and Executive Lounge. We keep on working for better attend you and offer the best of Pullman experience. We hope to see you again soon. Best regards, Stephane Menou

Igortrevas 2015/03/23
« Nice hotel - Great service »

The hotel is really good, close to the airport and the service is very good. Just the room service is not good, i have stayed there for 4 nights and none of the days the room was cleaned!! But the hotel is beatifull and the peoples really pleasure!

Jorge D, Gerente geral at Pullman Sao Paulo Guarulhos Airport, responded to this review

Prezado Igor, Muito obrigado por nos avaliar junto ao site do tripadvisor! Ficamos muito contentes com seus comentários em relação ao nosso serviço ser muito bom e ficarmos próximos ao aeroporto. Em relação a sua queixa de não ser arrumado o apartamento, temos como padrão de não executar o serviço quando a placa de não perturbe estiver na porta e/ou o sinal luminoso de "não perturbe" estiver ligado. Esperamos recebe-lo novamente em breve! O senhor será sempre muito benvindo! Cordialmente, Jorge Ducoing Gerente Geral

Randall B 2015/02/03
« Quiet Close to GRU »

Having traveled to São Paulo 7 times last year and having stayed at the Hilton Morumbi on at least four of those occasions I took the opportunity to stay at the Pullman São Paulo International Airport for my last night in town on this trip and was pleasantly surprised. Being so close to GRU there was no aircraft noise that was noticeable and the stay was very enjoyable with top shelf service. I would recommend this hotel to anyone who understands what service is all about.

Jorge D, Gerente at Pullman Sao Paulo Guarulhos Airport, responded to this review

Dear Randall B, First of all I would like to thank you for taking the time to share your feedback with us, as paying attention to our customers is truly our only way to improve our services and products. We look forward to welcoming you again and we are always open to suggestions, critics, highlighting and/or any comments to help us to maintain or increase our services’ quality excellence. Cordially, Jorge Ducoing General Manager

Dandi256 2015/01/26
« Good Hotel but some safety issues »

We stayed here on 2 occasions at the beginning and than again at the end of our trip around South America. On the first night there was a problem with the room safe but a replacement safe was quickly installed. On our return visit in January, we were allocated room 419 and we discovered that the door frame was not secured to the wall thus permitting access to the room if a little force was applied. We were then moved to room 635 which had the same issue. Our third room, room 737 was fine. The hotel did take immediate action to relocate us although no compensation was offered for the inconvenience. The hotel is close to the airport with a shuttle bus running every 30 mins. The rooms are a good size as is the shower, and the hotel has a nice pool. All of the staff we encountered were very nice and we were kindly offered a late checkout on our departure.

rogerpointing 2014/07/15
« PullmanSP »

Overnight stay at the Pullman hotel next to São Paulo airport. As an A club platinum member check was in the executive lounge where I was informed that the hotel is a new addition to the Pullman brand. I had stayed previously and did notice a different attitude by all the staff. Very good evening snacks and breakfast available in the executive lounge. Bedroom was very comfortable with all amenities available. Only criticism was the volume of the music in the open plan reception and bar area. Shuttle to airport very well organised. Highly recommended.

Jorge D, Gerente geral at Pullman Sao Paulo Guarulhos Airport, responded to this review

Dear Roger, Thank you for your review and recommendation of our hotel! We are grateful for your loyalty and want to thank you for sharing your comments for our convenient location, services and products. Our Pullman team pride themselves on providing the highest level of customer service. Thank you again for your review and we look forward to welcoming you back again next visit. Cordially, Jorge Ducoing Gerente Geral

timmyhos 2014/05/08
« Sao Paulo Airport »

Good hotel although decor quite tired, service was good, buffet was ok for 10 pm although some of the food was not fresh, mushroom salad was uneatable, the rooms are quite a good size, the bathroons large although need a good clean

Jorge D, Gerente geral at Pullman Sao Paulo Guarulhos Airport, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Sao Paulo International Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jorge Ducoing General Manager

Alberto K 2014/04/12
« Excellent »

I have the best admiration in the people who works in this hotel , they make me fill in my house: Reception, vip lounge , restaurants, room services,Reservations etc. The quality of the foods and drinks are exccelent

Marco Z, Gerente de relações com clientes at Pullman Sao Paulo Guarulhos Airport, responded to this review

Caro Alberto, Thank you so much for the kind feedback! We really appreciate you taking the time to write on here regarding your last stay with us, especially because your special highlights concerning the Reception, vip lounge , restaurants, room services,Reservations. We are very happy you enjoyed your stay. Thank you very much, and we hope to see you soon! Best Regards, Marco Zschommler Guest Experience Manager

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