Hotel - Grand Mercure Dongguan Shijie
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Grand Mercure Hotel

Grand Mercure Dongguan Shijie

No 1 Dong Feng Zhong Lu  Shijie town  Dongguan Guangdong 
523290  DONGGUAN
CHINA

37 reviews
TripAdvisor Rating Based on 37 reviews
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Select your dates 362.60 CNY
Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool (Paying)
    • Outdoor unheated pool
  • Fitness centre
  • Massage

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Air Conditioning
  • Airport shuttle
    • GUANGZHOU AIRPORT (Paying)
    • SHENZHEN AIRPORT (Paying)
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool (Paying)
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Golf (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)

Catering

  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 6 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

All guest rooms and suites are elegantly designed with the comfort of our business and leisure travellers. They are furnished with a comfortable sofa, LCD-TV, high-speed internet access, in-room safe and mini bar.

  • 263 rooms
  • 116 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Airconditioning
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

Our customer reviews for Grand Mercure Dongguan Shijie

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 37 reviews

Mark A 2013/09/07
« Great Stay »

Had a very nice stay, staff was welcoming always saying hello and welcome. If you are on business in the area I recommend this hotel. Grocery store and some fast food across the street. Free wireless and wired internet in the rooms. Nice Chinese restaurant on the top floors with buffet restaurant on second floor with a la carte menu also available.

Simon Z, Manager at Grand Mercure Dongguan Shijie, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Dongguan Houjie. It is always a pleasure to receive positive feedback. We are very pleased to read that you appreciated the quality of our services and the comfort of the reasturant food. We are happy to inform you that the hotel started a full renovation program. Very soon our first new guest rooms will be ready. This year, the rest of the new infrastructures will open one by one including a new fitness center, new restaurants and a new lobby. Your comments have been shared with all our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aman, Guest Relation Manager Grand Mercure Dongguan Houjie

likethenut 2013/07/24
« Lacking in several areas »

Stayed with colleagues and the room my colleague was given had not been cleaned so he had to change rooms. My room had a window that refused to close and air-conditioning that could not get the room below 27 or 28C - maybe due to the window?? After several failed attempts, including being told it had been closed only to go up and find out that was not true, I insisted on switching rooms. A lady brought me a key to a new room and told me the new room was fine - and did not bother to take me to the room. Guess I was supposed to take her word for the room and my opinion did not count. Unfortunately, they moved me from a non-smoking floor to a smoking floor but as it was 10pm by this time and the air-conditioning clearly worked, I decided to simply accept it. We then had to extend our stay so we went to the front desk and asked to add 1 night to our reservation. We were told that we could not do this at the hotel and would have to go online to make a reservation and check out then check back in again the following day???? Told the front desk this was silly and repeated my message when I was wasting my time and theirs checking in and out again the following morning. By this time we had realized there really were not other options in the area for hotels so we had to extend the stay due to business in the area 3 more days. Tried to go online since we had learned from the day before contacting the hotel was pointless. Could not get a room booked online despite numerous efforts including calling our office and asking them to book. So I called the number online for assistance. I was first offered a room for a much higher rate than the online rate, then after holding for 8 to 10 minutes (international long distance call) was offered a rate about 30% higher than online. Asked to speak to a manager and was disconnected. So I called back, eventually got through to a manager and sorted out the reservation. The next morning went down to check out and in again and was told there is no need to check out and in again, they would simply extend my stay?????????? Maybe they were listened the day before when I suggested checking out and in was stupid. Then when we checked out the final time we are told that the pre-paid reservations were not pre-paid and we had to pay again. It was 6 am and we had to get to the airport so I did not waste additional time trying to explain the situation and hope the hotel figures all this out. I would go on but can't.

Simon Z, Manager at Grand Mercure Dongguan Shijie, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Dongguan Houjie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am deeply sorry that the hotel did not match your expectations. We started a full renovation program and very soon our first new guest rooms will be ready. This year, the rest of the new infrastructures will open one by one including a new fitness center, new restaurants and a new lobby. Your comments have been shared with all our team. Please rest assure that all managers are very concerned of your feedback. We will continue training our staff and making sure that our quality constantly improve. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aman, Guest Relation Manager

Mikeykdi 2013/06/24
« Beautiful Hotel »

I was very impressed with this hotel. It is still very new and had a 5 star feel about it. The service of the staff was great and the location is very convenient. Will definitely be my first choice of hotel on my next trip to Dongguan.

Simon Z, Guest Relations Manager at Grand Mercure Dongguan Shijie, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Dongguan Houjie. It is always a pleasure to receive positive feedback. We are very pleased to hear that you appreciated our hotel. We are happy to inform you that the hotel started a full renovation program. Very soon our first new guest rooms will be ready. This year, the rest of the new infrastructures will open one by one including a new fitness center, new restaurants and a new lobby. I shared your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aman, Guest Relation Manager, Grand Mercure Dongguan Houjie

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