Novotel Goa Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.4/5 1,054 reviews

Novotel Goa Resort & Spa - Image 1
Novotel Goa Resort & Spa - Image 2
Novotel Goa Resort & Spa - Image 3
Novotel Goa Resort & Spa - Image 4
Pinto Waddo, Off Candolim Road, Candolim, Bardez, 403515 GOA, India

Description

Hotel extras

  • A 4 minute drive to Candolim Beach. Close to Baga, Calangute, & Sinquerim, Beach.

  • Supervised kids play area, motion gaming, signature play table, sports hub & family activities

  • Learn to prepare popular Goan dishes with our culinary gurus at the Goan cooking class.

  • 7800 sq. ft. pillarless ballroom, dedicated events team that offer unprecedented theme breaks.

  • Rejuvenate at New York's renowned Warren Tricomi Salon & Spa with Goa's only Turkish hammam

Our accommodation(s)

Hotel location

Novotel Goa Resort & Spa

Pinto Waddo, Off Candolim Road, Candolim, Bardez
403515 GOA
India

GPS:15.520575, 73.769631

Telephone
Fax +91 832 711 2425

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FOOD EXCHANGE

The Food Exchange is a modern, all day dining restaurant with an alfresco kitchen overlooking the green paddy fields. A multi-cuisine menu cooked in unique styles in individual show kitchens allowing guests to have direct interactions with chefs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,054 reviews

TripAdvisor Rating  4.5/5  3,710 reviews

Review of Novotel Spa and Resort, Candolim, Goa (Stay: April 3-6, 2024)

TripAdvisor rating 2.0/5

Himal S Families - TripAdvisor review

Review of Novotel Spa and Resort, Candolim, Goa (Stay: April 3-6, 2024) Rating: ⭐⭐ (2/5) My recent stay at the Novotel Spa and Resort in Candolim, Goa, was far from the relaxing getaway I had anticipated. My family and I encountered a series of disappointments that marred our experience right from the beginning. Accommodation Mismanagement: Despite booking two rooms well in advance with a request for them to be close to each other, we were initially assigned rooms on different floors. This oversight required additional arrangements to rectify, causing an unnecessary inconvenience. Dining Disappointment: Our first meal at the resort's restaurant on April 3 was a frustrating experience. The staff, particularly Shailendra, lacked professionalism in their service. Recommendations for food were not only poorly made but resulted in an excessive wait time exceeding an hour. The situation escalated when Mr. Prasanjit, presumably the manager, approached us with a dismissive inquiry about whether we were "waiting for something," completely oblivious to the delay we were experiencing. Unprofessional Staff: The general attitude of the staff, both at the restaurant and the swimming pool area, was noticeably unprofessional. The conduct and communication skills of the personnel were disappointing. A particularly concerning observation was the apparent discrimination in treatment between Indian and foreign tourists, especially noticeable in how different types of towels were distributed at the pool. Request for Improvement: It is imperative for the management of Novotel to address these issues seriously. The quality of service should not only be a priority at the front desk but should be consistent throughout all areas of the hotel, under the supervision of trained and professional staff. Conclusion: Our stay at Novotel Spa and Resort in Candolim was undermined by a series of service failures and unprofessional conduct by the staff. While the physical amenities of the resort may meet expectations, the quality of service profoundly impacts the overall experience. I hope that the management will take these concerns seriously and implement necessary improvements to better serve their guests in the future.

Nightmare at Novotel

TripAdvisor rating 1.0/5

Aditi P TripAdvisor review

I visited Novotel resort n spa Candolim with my 6 month old baby in April 2024 and I had the worst experience on the last day of my stay.. since I had a flight to catch n overall travel time was 6 hour plus I decided to keep the expressed milk in the hotel deep freezer.. I called the guest service and they sent a very amateur boy to do the course… I specifically mentioned “ es bottle me milk hai esko sidha Rakho milk girna nahi chahea n handled him bottle of 200ml expressed milk n ice packs which was gonna be of use while travelling.. later after few hours when I was about to check out I called the guest service line again to give me back the bottle of milk n the ice pack.. another boy comes n hands me the ice pack n empty milk bottle n when I confronted him asking where’s the milk in the bottle he had no answer to it.. this was my horrible experience at Novotel.. 80% of the staff working there are amateur kids who don’t know how what’s are etiquette, hospitality.. later the manager tell me usko laga milk kharab ho Gaya hai esiliye usne phek Diya.. without tell me they threw all the 200 ml pumped milk.. all the new moms out there would know the pinch of 200ml pumped milk to be thrown away.. I would just say think all the new mom travelling with their infant please think 1000 times before going visiting here don’t know what horrible experience would u get here.. also the Accor group should think before adding these kind of Hotels in their group if they wish to maintain their standards..

well located and nice property

Customer review rating 5.0/5

Himanshu M. Families - Confirmed reviews ALL

Loved the stay. nice resort and so close to beach

Customer review rating 0.5/5

Shankar Families - Confirmed reviews ALL

Food was not at all good

Family vacation

TripAdvisor rating 5.0/5

Resort18229274867 TripAdvisor review

Overall stay and food is amazing at Novotel. And the best part is the staff is so humble and helpful I would like to thanks staff members Mr Vaibhav, Mr Shailendra, Simran, shubhadra,Mr Sanjib who served best to make our stay wonderful. Best resort I must say.

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Other web-users rate our hotel

  • 435 reviews 9.1/10 Location
  • 792 reviews 6.7/10 Room
  • 1,450 reviews 8.5/10 Service
  • 6 reviews 7.1/10 WiFi
  • 320 reviews 8.5/10 Breakfast
  • 314 reviews 8.9/10 Pool
  • 310 reviews 6.1/10 Cleanliness
  • 120 reviews 8.7/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.