Hotel - Mercure Charlestown
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Mercure Hotel

Mercure Charlestown

109 Madison Drive 
2290  CHARLESTOWN
AUSTRALIA

382 reviews
TripAdvisor Rating Based on 382 reviews
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Check-in from 14h00
Check out up to 10h00
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Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Babysitting on request

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-09:30
    • Opening hours : Week-end 07:30-10:00

Business services

  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Every one of our rooms offers complimentary high speed wireless internet capability. Additionally, every room can view on a 32 inch full high definition LCD TV, all digital and analogue free to air stations plus 16 complimentary Foxtel channels

  • 53 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Spa/Jacuzzi in bathroom
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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Our customer reviews for Mercure Charlestown

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 382 reviews
Kin-wing C 2017/05/22
« Unfriendly hotel »

We have 2 pieces of luggage and there is no lift or ramp, we have to carried the luggage to second floor which is not a friendly hotel should be. Moreover, while we book the hotel we have reserved a room together with breakfast. When we arrived the dining room in the morning, we were being told that only continental breakfast was included, we have to pay extra for hot breakfast. We have been to many hotels before (more than 100), this is the first time that the hotel did not mention the breakfast included was continental breakfast only. Concerning the continental breakfast, it is one of the worst we ever had. There is no single piece of cold cut meat, and not even any cheese.

Cheryl N B 2017/05/04
« Mercure Charlestown »

A very comfortable hotel ideally situated off the main road and close to the large Charlestown Shopping Centre, Newcastle Harbour and excellent beaches. The hotel served an excellent breakfast which we had in our room.

margaretgrand 2017/03/08
« Cockroach was the killer »

The sight of a cockroach in my room was the killer for this stay. This was on top of the bathroom door that we had trouble closing and opening and the chipped laminate above the fridge. I would say that they have a problem with their maintenance. I would have expected a better standard from Mercure.

Grant V, Manager at Mercure Charlestown, responded to this review

Thankyou for staying with us and I am sorry your stay was impacted by these issues. We have routine pest control services and unfortunately the recent process was delayed twice due to the weather. I am pleased it has now been completed and the issue you raised addressed. Thankyou also for reporting the above maintenance matters as this now enables us to address these issues. We hope you may return in the future for a much more enjoyable stay. Regards, Grant

susanmP1890BZ 2016/12/18
« Hospital stay. »

Staff were pleasant and helpful. Room was old but clean. Carpet in hallway is worn but okay. Room service was quick and food hot. Restaurant meal was large and value for money. Motel was quiet off the main road.

961diannel 2016/12/17
« Mercure Charlestown NSW »

Very impressed with stay at this hotel. Very clean. Very quiet even though on main road. Very comfy beds. The bathroom had a folding door which wasn't great but bathroom was very clean. Room was excellent. Description had mentioned doors to carpark and in to hotel. That would have worked well if we had been dining there. As it was we were dining with family didn't get chance to try out restaurant.

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