Hotel - Mercure Charlestown
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Mercure Hotel

Mercure Charlestown

109 Madison Drive 
2290 CHARLESTOWN
AUSTRALIA

343 reviews
TripAdvisor Rating Based on 343 reviews
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Select your dates 103.50 AUD

Mercure Charlestown

Mid-scale hotel for business trips or leisure

The Mercure Charlestown offers 48 quality rooms and suite all of which are non smoking and is situated perfectly between the exciting city of Newcastle the beauty of Lake Macquarie and the richness of the Hunter Valley. The Mercure Charlestown is one of Newcastles premier hotels. The accommodation ranges from Superior Deluxe Balcony Privilege Room King and Privilege Room Spa King

The Mercure Charlestown is situated perfectly between the exciting city of Newcastle, the beauty of Lake Macquarie, the richness of the wine region of the Hunter Valley and a short drive to Port Stephen

Hotel extras

The Mercure Charlestown offers 48 quality rooms and suite, all of which are non-smoking and is situated perfectly between the exciting city of Newcastle, the beauty of Lake Macquarie and the richness of the Hunter Valley.

This hotel is Planet 21 Silver
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 14h00
Check out up to 10h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Breakfast
  • Babysitting on request
  • 100% non-smoking hotel

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-09:30
    • Opening hours : Week-end 07:30-10:00

Business services

  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Hotel - Mercure Charlestown

109 Madison Drive
2290
CHARLESTOWN
AUSTRALIA

Tel: (+61)249438899
Fax: (+61)249421463

Check-in from 14h00
Check out up to 10h00
Access and transport
  • NEW CASTLE AIRPORT At 32km / 19.89 miles
  • NEWCASTLE At 8km / 4.97 miles

GPS : -32.955011, 151.704792

Our rooms

Every one of our rooms offers complimentary high speed wireless internet capability. Additionally, every room can view on a 32 inch full high definition LCD TV, all digital and analogue free to air stations plus 16 complimentary Foxtel channels

  • Executive Room 1 King Bed
    Executive Room 1 King Bed

    Executive King with balcony, has a working desk with ergonomic chair, Ipod docking station, new LCD TVs with 16 Foxtel Channels, complimentary high speed WiFi, free parking and an outdoor swimming pool.

  • Deluxe Room 1 Queen Bed
    Deluxe Room 1 Queen Bed

    Deluxe Queen room with balcony, has a working desk with ergonomic chair, Ipod docking station, new LCD TVs with 16 Foxtel Channels, complimentary high speed WiFi, free parking and an outdoor swimming pool.

  • Standard Room 1 Queen and 3 Single Beds
    Standard Room 1 Queen and 3 Single Beds

    Family Rooms on the Ground Floor, Queen Bed with 3 Single beds, has a working desk with ergonomic chair, new LCD TVs with 16 Foxtel Channels, complimentary high speed WiFi, free parking and an outdoor swimming pool.

  • Privilege Room 1 King Bed
    Privilege Room 1 King Bed

    Mercure Privilege King room with balcony and view of Stockton Beach all the way to Anna bay, has a working desk with ergonomic chair, Ipod docking station, new LCD TV with 16 Foxtel Channels, complimentary high speed WiFi and free parking

  • Superior Room 1 Queen and 1 Single Bed
    Superior Room 1 Queen and 1 Single Bed

    Superior Twin Ground Floor, Queen Bed and Single bed room, has a working desk with ergonomic chair, Ipod docking station, new LCD TVs with 16 Foxtel Channels, complimentary high speed WiFi, free parking and an outdoor swimming pool.

  • Privilege Room 1 King Bed and Spa
    Privilege Room 1 King Bed and Spa

    Mercure Privilege King room with spa bath, balcony and views of Stockton Beach and the way to Anna Bay, has a working desk with ergonomic chair, Ipod docking station, new LCD TV with 16 Foxtel Channels, complimentary high speed WiFi and free parking

  • 53 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Airconditioning
    • Emergency exit map
    • Automatic air control
    • Spa/Jacuzzi in bathroom
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

BISTRO BLU Restaurant
Photo non contractuelle / Strictly non binding
Dinner
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

BISTRO BLU Type of cuisine: Bistro


The complete refurbishment of our beautiful restaurant Bistro Blu is complete including and all new menu for you to try With panoramic views out to the Pacific Ocean all the way to Nelson Bay there is no better place in which to dine.

Find out more and book
LOBBY BAR Bar
Photo non contractuelle / Strictly non binding
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

LOBBY BAR


Located beside Bistro Blu is our lobby bar with access to the outside deck looking over Nelson Bay and the Newcastle Beaches.

See all our restaurants and bars

Our customer reviews for Mercure Charlestown

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating 4.0/5 Based on 343 reviews

Leanne_Syd 2015/10/24
« Country Comfort »

Stayed at Mercure Charleston with daughter for a sporting event. Reception made me feel like a regular and were very attentive. Service was fantastic. Ordered room service which was perfectly timed and with friendly service. Parking is great as it's free and onsite. Had a privilege room which was large and the spa bath made for a perfect end to a busy day. Also had a balcony so was able to escape hotel air conditioning for fresh air with a view. It's an older hotel, but the hotel was super clean. Would definately recommend a stay here, and we'll be booking again.

Paul I, Manager at Mercure Charlestown, responded to this review

We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will share your comments with our team as this feedback will serve as an encouragement to our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Paul Ivanoff

canaussiejen 2015/09/09
« Filthy bathroom »

I was extremely disappointed when entering the bathroom to find several black hairs visible on the floor and wall tiles, a bathroom mirror unclean with toothpaste on it and even a used shower cap left hanging on a hook on the tiles! I have never encountered a room so filthy.

Paul I, Manager at Mercure Charlestown, responded to this review

Thank you for taking the time to provide feedback. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short and I do apologise for that. Once again thank you for the feedback and I will be undertaking a review of procedures to ensure that this will not occur in the future. Paul Ivanoff

shar0nf73 2015/08/31
« reflected cost »

Not a bad experience. It was comfortable and clean. Quite a tired looking motel especially the floor coverings. Breakfast was nice. No table on balcony which kind of defeats the purpose of having one.

Paul I, Manager at Mercure Charlestown, responded to this review

We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will look into the missing balcony table. I will share your comments with our team as this feedback will serve as an encouragement to our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Paul Ivanoff

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