Hotel - Novotel Hua Hin Cha Am Beach Resort And Spa
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Novotel Hotel

Novotel Hua Hin Cha Am Beach Resort And Spa Hotel

854/2 Burirom Road Cha Am  Beachfront Petchaburi Hua Hin  Cha Am 
76120  HUA HIN
THAILAND

1,257 reviews
TripAdvisor Rating Based on 1,257 reviews
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Select your dates 1990.00 THB
Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
    • Outdoor playground for children
  • Air Conditioning
  • HUA HIN
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
    • Outdoor playground for children
  • Golf (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis (Nearby)
    • Hard tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Private beach
  • Other sports activities
    • Bicycle hire facilities (Paying)
    • Billiards/Snooker
    • Boules/petanque
    • Football
    • Jogging track
    • Table tennis
    • Volley ball facilities

Catering

  • 4 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 7 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Well designed for comfort the rooms feature all the usual amenities.All rooms have balcony with stunning Ocean view a desk LCD TV with international channels internet access charges apply fridge tea and coffee making facilities and safe.

  • 242 rooms
  • 242 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Airconditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

Our customer reviews for Novotel Hua Hin Cha Am Beach Resort And Spa

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 1,257 reviews

Hans Joachim K 2017/01/10
« New Year »

Nice quiet place, good for relaxing and family with kids,,,free shuttle bus to Hua Hin few tym a day,, breakfast area and elevator can get crowded during peak tym,,pool relaxing space limited so people reserve space early morning and then mby show up in the afternoon, big minus point that there is no sign that prior reservation is prohibited,, swimming in ocean was OK but waves and current, so nothing for kids,,beach was OK not many vendor

AlexanderEaton, General Manager at Novotel Hua Hin Cha Am Beach Resort and Spa, responded to this review

Dear Hans Joachim K, Thank you for choosing Novotel Hua Hin Cha Am Beach Resort & Spa as your holiday destination. I hope this message finds you well and that you have returned home feeling both relaxed and refreshed after your recent stay with us. I was pleased to read that you found your experience relaxing for your family and kids, however thank you for your feedback regarding our busy breakfast and shuttle bus times. Additionally, thank you for your feedback regarding no sign being present that does not allow prior sun lounge reservation. Please rest assured that we have recently added signage and are ensuring that the pool is a space that all guests can enjoy. Thank you for taking the time to share your recent experience with our readers on TripAdvisor. We look forward to welcoming you back in the not too distant future. Regards, Alexander Eaton

Lee N 2016/12/27
« Very average Novotel »

We have visited Cha Am on numerous occasions and chose the Novotel for the beach access. Compered with other Novotel hotels stayed in previously, most recently Kamala Beach in Phuket the service and overall experience does not compare. We believe the rooms that we were given cannot comfortably sleep 2 adults and 2 children as advertised, and then to be charged additional for a roll away bed to make sleeping arrangements more comfortable was not acceptable. However the customer service was excellent.

AlexanderEaton, General Manager at Novotel Hua Hin Cha Am Beach Resort and Spa, responded to this review

Dear Lee N, Thank you for taking the time to share your recent experience with us on TripAdvisor. I was certainly disappointed when reading your headline, "Very average Novotel", however your feedback provides me with the opportunity to review any product or service related concerns with my team and improve upon them for the future. Please accept my sincerest apologies that you felt that the size of the room did not meet your expectations for your family of 2 adults and 2 children. At Novotel Hua Hin Cha Am Beach Resort & Spa, our goal is to be the resort of choice for all guests, including families. As such we are currently reviewing a project to convert some of our rooms inventory to be more functional for multiple guests. While I cannot turn back the clock and change your experience, I can certainly recognize that we did not deliver on our service promise to you as our guest. Should you wish to return in the future, please contact me directly at alexander.eaton@novotelhuahin.com and I will personally ensure that your future stay with us is memorable for all the right reasons. I look forward to hearing from you. Regards, Alexander Eaton

Trevor M 2016/07/05
« Shiny on the outside. »

From the outside the hotel has wow factor and a great looking pool.. 3 small lifts to service the complex. Slow and no air. Hardly a good welcome. Rooms were satisfactory but the air conditioing system is as out dated as the lifts. Breakfast had no striking appeal and most items were luke warm to cold.This would be an Accor property on the lower side of satisfactory in all my stays.

Patrick J, General Manager at Novotel Hua Hin Cha Am Beach Resort and Spa, responded to this review

Dear trev0rm48, Thank you for sharing your thoughts regarding your stay with us. I am sorry that we were not able to live up to your expectations. I have noted your comments and we will look into it. I am still hoping that we could still welcome you back to our hotel on your future trip to Hua Hin / Cha Am. Best regards, Patrick Janssen General Manager

Ikk-Monn 2016/06/28
« Always an excellent choice for family stay »

The hotel is fully equipped with facilities and activities for kids. Our kids love the swimming pool and the kids world there. The room is impressively spacious with sea view and hotel staff are very supportive.

Patrick J, General Manager at Novotel Hua Hin Cha Am Beach Resort and Spa, responded to this review

Dear Ikk-Monn, Thank you for giving us a 5 star rating on tripadvisor. We are happy that everybody in your family enjoyed our facilities and room. We are hoping that we could be of service to you and your family again on your next trip to Hua Hin/ Cha Am. Best regards, Patrick Jansen General Manager

Patrick P 2016/06/08
« Service below average »

It's my first Hua Hin trip in almost 5 years and I decided to stay at Novotel as I believed the service would be at the standard level as other Novotel hotels. I got a very warm welcome at the reception, the girl was friendly, asking me about my trip down to Hua Hin. She also upgraded my room and offered a late check out. However, we had a very bad service when checking out the hotel. I was waiting at the Priority counter over 5 mins until I was spotted by a bell boy guy. He then invited me to another counter in which a pregnant lady was hand-writing 2 Invoices for another guest. I was waiting for about 10 mins, then I was told by that pregnant lady to line up a new queue. She didn't provide me any guidance nor having eyes contact with me and she tried to walk away to another far end side of the counter. I asked her which line I supposed to queue as I have a priority card but I was ignored. Another young staff told her to assist me, but she still refused to serve another guest. After she finished serving that guest, she then asked the young staff to asked me what is my room number. It took her less than 30 seconds to process, while I was waiting over 20 minutes. I asked a young staff to see the floor manager. Surprisingly, she was at the next counter. I told her the situation, she said one of the computer was down!! In terms of location, this hotel is located in Cha Um area, not quite in Hau Hin area. You might take 20 mins on the road to go to Hua Hin.

Patrick J, General Manager at Novotel Hua Hin Cha Am Beach Resort and Spa, responded to this review

Dear Patrick P, Thank you for sharing and letting us know what transpired during your stay with us. I am delighted to know that your arrival to our hotel was pleasant, I have congratulated that staff who received you during check in. However, I was very sad to learn that it was overshadowed by the unpleasant events during your check out. I have personally counselled her and my team regarding this issue and explained to them that a computer breakdown should not affect the way we treat our guests, specially Le Club Members. We are looking forward to welcoming you back on your next trip to Hua Hin/ Cha Am. Best regards, Patrick Janssen Genaral Manager

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