Mercure Melbourne Albert Park 4 stars

Customer review rating (ALL Rating) 3.9/5 2,178 reviews

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Description

Hotel extras

  • Access to the Pullman Conference & Events Centre with 32 stunning function spaces

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Valet and secure underground car parking available

  • Close to St Kilda Beach, iconic Food Markets and Chapel Street for shopping and dining

  • A picturesque lakeside location, only 10 minutes from Melbourne CBD

Our accommodation(s)

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Hotel location

Mercure Melbourne Albert Park

65 Queens Road
3004 MELBOURNE
Australia

GPS:-37.84978, 144.978662

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINDOWS RESTAURANT

With picturesque views over Albert Park Lake Windows Restaurant Melbourne offers a relaxed atmosphere and an extensive menu of modern Australian cuisine. Open daily for gourmet buffet breakfast and in the evening for a-la-carte dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  2,178 reviews

TripAdvisor Rating  3.5/5  909 reviews

You are not welcome if you don’t drink.

TripAdvisor rating 3.0/5

mattsQ3470KW Families - TripAdvisor review

Stayed at the Pullman/Mercure Albert Park for the Aus F1 GP. A very busy time for the hotel but the basics worked well, good check in, no wait for bfast etc. The hotel is F1 themed over the GP weekend with activations which aid the excitement, in the evenings when you return from the race they have some cocktail events which is a nice gesture as you are paying x3/x4 and up on the normal daily rate to stay during the F1 weekend. This part however is only aimed at those who drink alcohol and the manager on duty is not prepared to involve those unable to drink. I had a back operation 4 weeks ago and cannot drink alcohol due to my meds. The first evening (Friday)I arrived was a cocktail master class. I entered the area and was offered a canapé, check, unfortunatelyI can’t eat gluten but that’s fine. I then asked about any non alcoholic drink. None available, okay I am not paying fair enough, on the table I see another tray of hand outs that were bocconcini and water melon, yay somethingI can have. So I asked the Gent in charge, sorry I don’t drink but may I have a one of those? I was surprised when he said, “No, those are only for the masterclass (the name of the event). He knew I could not drink, I did not feel a need to explain every other Canapé contained gluten. I left as was made unwelcome. Any way Saturday I get back and there is another promo, advertised as dilmah and some other brand I don’t know. I’ll give them another chance…So I join the queue. A waiter offers a canapé, I can’t eat it, not the hotels fault, the gluten things not easy to cater for and I don’t expect it. , but I ask him, can I have the drink being mixed with out the alcohol as I don’t want to stand in line for nothing. He says I am sure you can but I’ll ask. Poor guy comes back to me and sheepishly says sorry the Manager says “No”. I left again. I am an Accor member, feedback is that your event did the opposite of inspiring loyalty. I am okay that you give away what ever you want it is your right. I was surprised if I don’t drink as a guest I am not welcome to the other things on offer. I’d still recommend you stay in the hotel during the F1 weekend as it is fantastic to stay so close and you might get a track view. The staff in the restaurant are lovely.

Great location, good service and food, everything done smoothly

Customer review rating 4.5/5

Marlene Couples - Confirmed reviews ALL

We were only staying one night, and it was a great location with parking, member drink and half price breakfast and a 10 minute drive to family.

Dear Marlene F., We very much appreciate your comments regarding your stay at the Mercure Melbourne Albert Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

okay

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Room spacious but bathroom drain sewer smell at different times of the day and sounded like an aircon system droning loudly above the room for the first day and a half made it to go to sleep

Dear, Thank you for taking the time to provide this feedback. Please allow me to apologize for your discomfort as a result of the air conditioning system not functioning during your stay. I have raised your concerns with our Operations Manager and Engineering Manager to address accordingly and prevent future occurrences. Hope to welcome you soon at the property again. Kind regards

very looked after

Customer review rating 5.0/5

Alicia Business - Confirmed reviews ALL

I stayed at this hotel for work. The staff were very friendly, the food was amazing, and my room was comfortable. Thanks

Dear Alicia M., We very much appreciate your comments regarding your stay at the Mercure Melbourne Albert Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Unpleasant

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

My stay was actually very disappointing. I was looking forward to it until I got to my room which was located just beside the elevator and I could hear the elevator running up and down all night long. Aside from this, there were mosquitoes in the room during the night, the carpet was ruined, and the bathroom looked like it'd seen better days with no towel holder in place, broken tiles and no hair conditioner. I even saw a hole on the wall beneath the window as if it had been smashed..? Mini bar only had 1 milk (regular) but I'm allergic to dairy so couldn't take it. At breakfast although there were fruits, the selection was poor with tasteless fruits, eggs with no salt, cheap bread and again, poor options on milk with only soy milk available as dairy free (unfortunately I am also allergic to soy). I wish I could write a better review based on my experience but that wasn't the case. I hope it gets read and acknowledged for next guests. Please be mindful of people's food allergies and don't offer rooms that aren't adequately equipped to serve.

Dear, Thank you for taking the time to provide this feedback. We sincerely apologize that the Hotel’s room did not meet your expectations. We are following up with our Room Division Manager and the engineering team to ensure it does not happen again in the future. We will also be reporting it to the food and beverage team in order to avoid future occurrences of such problems. Hope to see you again at the property soon. Kind regards

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Other web-users rate our hotel

  • 701 reviews 8.2/10 Location
  • 1,682 reviews 5.2/10 Room
  • 1,259 reviews 7/10 Service
  • 49 reviews 4/10 WiFi
  • 757 reviews 5.3/10 Comfort
  • 698 reviews 4.3/10 Cleanliness
  • 389 reviews 7.5/10 Breakfast
  • 367 reviews 5.5/10 Value

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