Hotel - Mercure Melbourne Albert Park
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Mercure Hotel

Mercure Melbourne Albert Park

65 Queens Road 
3004  ALBERT PARK
AUSTRALIA

618 reviews
TripAdvisor Rating Based on 618 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • Swimming pool
    • Pool
    • Indoor heated pool (Nearby)
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • MELBOURNE INTL
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool (Nearby)
  • Fitness centre
  • Massage  (Nearby)
  • Babysitting on request
  • Golf (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis (Nearby)
    • Outdoor tennis court (Paying, Nearby)
    • Tennis (Paying, Nearby)
  • Beach and water sports (Nearby)
    • Boat excursions (Paying, Nearby)
    • Pedal boat (Paying, Nearby)
  • Bicycle hire facilities  (Nearby)

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 19 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Warm, inviting and tastefully appointed, each of the guest rooms and suites at Mercure Melbourne Albert Park offers the perfect place to relax. With a wide variety of room configurations available, this beautiful Melbourne hotel is the ideal base for anytype of traveller - with Premium, Privilege and Family options on offer. Each room features a large work desk, a flat screen LCD with cable channels, Wi-Fi and cable internet access, in-room safe, and a modern ensuite with Mercure branded bath products.

  • 209 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • WIFI in your room
    • Pay per view channel(s)
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Melbourne Albert Park

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 618 reviews

Cjbchgf 2017/05/02
« Fantasic Hotel »

Pullman/ Mercure Albert Park is a great hotel. The location is perfect, opposite Albert Park lake and close to the city. A really friendly hotel, Steven the man in charge and Zoe, Polly and others make sure you are well looked after. Clement in charge of the restaurant at breakfast time and the other French staff are all wonderful. Highly recommend this hotel. I highly recommend this hotel and will be staying again very soon!

Llewellyn W, General Manager at Mercure Melbourne Albert Park, responded to this review

Dear Cjbchgf, Thank you for taking the time to review your recent experience at Mercure Melbourne Albert Park. I am absolutely delighted to hear that you thoroughly enjoyed your stay and especially the service provided by the team. I will be sure to pass on your kind words. We look forward to welcoming you back again soon. Kind regards, Mr Llewellyn Wyeth General Manager

hawdownunder 2017/04/25
« Brilliant location quiet »

The hotel is above a busy road but the double glazing works well and there is a restful view of Lake Albert. From the conference entrance it is a shott walk to St Kilda Road where trams conveniently go to St Kilda and beyond and to the City. The breakfast buffet is excellent and the croissants and Danish pastries exceptional. the staff are helpful and friendly. WE have stayed here before and will do so again.

Llewellyn W, General Manager at Mercure Melbourne Albert Park, responded to this review

Dear hawdownunder, Thank you for taking the time to review your recent stay at Mercure Melbourne Albert Park. It is great to hear that you thoroughly enjoyed your stay and especially the breakfast. How good are the new almond croissants?! We look forward to welcoming you back again soon. Kind regards, Mr Llewellyn Wyeth General Manager

Chrisso52 2017/03/06
« Mercure Albert Park »

The staff were fantastic. The booking system was down when we arrived so we were given complimentary drink and food while we waited. We had aircon problems in our room so were moved to another room with no fuss. The restaurant, "Windows" deserves special mention for their new menu, food was beautiful and the service excellant

Llewellyn W, General Manager at Mercure Melbourne Albert Park, responded to this review

Dear Chrisso52, Thank you for taking the time to review your recent stay at Pullman Melbourne Albert Park. I apologise that there were some initial issues when you arrived, however I am pleased that this was rectified quickly. Thank you for your kind feedback about our Windows restaurant - I will pass this on to the Team. Thank you for choosing to stay with us and we hope to welcome you back again soon. Kind regards, Mr Llewellyn Wyeth General Manager

Wayne G 2017/01/14
« Overnight stay close to Spirit of Tasmania terminal »

A good venue which is easy to access when driving. There was ample underground car parking and only a short drive to the ferry terminal. Check in was done quickly and the staff were friendly and efficient.

Llewellyn W, General Manager at Mercure Melbourne Albert Park, responded to this review

Dear Wayne G, Thank you for taking the time to complete our online survey about your recent stay at Mercure Melbourne Albert Park. It is great to hear that you enjoyed your stay overall and the proximity to the Spirit of Tasmania terminal. Thank you for choosing to stay with us and we hope to welcome you back again soon. Kind regards, Mr Llewellyn Wyeth General Manager

Anne S 2017/01/07
« Always a lovely stay »

A very nice place to stay. Close to trams and the city. The food is great and always feel welcome during our visit to Melbourne. The staff are friendly and always there if you need anything. The rooms are clean and well designed. overall a great place to stay.

Llewellyn W, General Manager at Mercure Melbourne Albert Park, responded to this review

Dear Anne S, Thank you for taking the time to review your stay at Mercure Melbourne Albert Park. It is always a pleasure to receive positive feedback from our guests and we look forward to welcoming you back again soon. Kind regards, Mr Llewellyn Wyeth General Manager

Laurie_Sydney 2016/12/23
« Excellent price, location and upgrade »

All of the above were great but service was sadly lacking and so disappointing. We left the hotel stressed and concerned about missing our flight as we were held up twice from checking out due to the concierge forgetting to have our luggage taken from our room and then not listening to us 3 times that we were eager to have lunch before we left. We were going to use our 2 complimentary wine certificates with lunch which the hotel promotes to all Accor members at 50% discount..we missed out on both when we were told was closed due to the hotel having very low occupancy! Then our requested automatic check out was declined due to the front desk staff losing our credit card imprint from check in the previous night. So much time wasted all due to incompetent front desk staff who admitted they had very little to do! There was no respect for our time and to make it worse we were in Melbourne on business. Certainly not treated as Privileged members

Llewellyn W, General Manager at Mercure Melbourne Albert Park, responded to this review

Good Afternoon Laurie_Sydney Thank you for taking the time to review your recent experience at Mercure Melbourne Albert Park. I sincerely appreciate you sharing your feedback about your stay and can understand your disappointment given the circumstances. Your feedback is extremely important to us and allows us to continually monitor and improve the products and service that we offer. I do hope that you will give us another opportunity in the future. Llewellyn Wyeth General Manager

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