Pullman Magenta Shores Resort 5 stars

Customer review rating (ALL Rating) 4.0/5 1,596 reviews

Best price
guarantee
Pullman Magenta Shores Resort - Image 1
Pullman Magenta Shores Resort - Image 2
Pullman Magenta Shores Resort - Image 3
Pullman Magenta Shores Resort - Image 4
1 Magenta Drive, 2261 MAGENTA, Australia

Description

Hotel extras

  • Beachfront location with resort style villas

  • Outdoor lagoon pool & indoor heated pool

  • Stunning golf course & sporting facilities

  • Award-winning Vie Day Spa

  • Located just 90 minutes from Sydney.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Pullman Magenta Shores Resort

1 Magenta Drive
2261 MAGENTA
Australia

GPS:-33.310834, 151.522901

Telephone
Fax +61 2 4352 8199

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,596 reviews

TripAdvisor Rating  4.0/5  889 reviews

not perfect

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

dirty entry door to main entry door to #601/602/603 #602 left bedside lamp still not working, reported two months ago food quality takes you back 30 years in time, tried twice, never again

Dear Martin H., We very much appreciate your comments regarding your stay at the Pullman Magenta Shores Resort. We are sorry to hear that your stay was not perfect. I have noted your comments about the welcome mat and also the food quality. I have also made a note for our Maintenance team to attend to the bedside lamp. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emmilee Shipley Front Office Team Leader

A very pleasant stay in a lovely location

Customer review rating 5.0/5

Keiko H. Couples - Confirmed reviews ALL

Thank you for upgrading us to a three bedroom villa. It was a very nice and a comfortable villa. The receptionists were very friendly and considerable when we needed help. The bar menus and the morning buffet were so amazing with a lot of choices and varieties. We couldn't try everything but everything we had tasted delicious. We will definitely come back here for our next travel to The Entrance.

Dear Keiko, Thank you for sharing your feedback on your stay at Pullman Magenta Shores Resort It is always a pleasure to receive positive feedback. I will share your kind words with our team, I am glad you got to utilize the upgrade with your family. I have shared your maintenance concerns amongst the team. Thank you again for sharing your experience, and we hope to welcome you back again in the near future, Sincerely, Lucy Del Piero Front Office Manager

Very welcoming

Customer review rating 5.0/5

Charlie Families - Confirmed reviews ALL

Family and i had a nice little holiday, the staff were very welcoming and helpful. We would definitely stay there again

Dear Charlie S., We very much appreciate your comments regarding your stay at the Pullman Magenta Shores Resort. It is always a pleasure to receive positive feedback. I'm glad our services were prompt and that you found our staff very helpful and friendly. I will forward your comments on to Lucy and our Maintenance team. Thank you again for sharing your experience, and we hope to welcome you again soon. Sincerely, Emmilee Shipley Front Office Team Leader

Good service and nice room

Customer review rating 5.0/5

Min J. S. Families - Confirmed reviews ALL

I’ve been this hotel 4 times, overall it’s was good. This time was the best !!. Friendly staff and nice room . Thank you.

Dear Min Jung S., We very much appreciate your comments regarding your stay at the Pullman Magenta Shores Resort. It is always a pleasure to receive positive feedback. We are glad your stay with us was great and that you thought our staff were great also. I will forward your comments onto the team. Thank you again for sharing your experience, and we look forward to welcoming you back with us again soon. Sincerely, Emmilee Shipley Front Office Team Leader

Poor restaurant experience

Customer review rating 2.0/5

Waylan C. Families - Confirmed reviews ALL

Kaz was on the front desk of the restaurant when mother and I entered the restaurant for breakfast. She was rude in her manner, and tone, pointing out that we did not have a booking, despite breakfast being included in our hotel room payment. She made an effort to tell us twice that having breakfast included didn’t mean we had a booking and that they were not the same, appearing like she needed to prove us wrong. She then showed us to our table, asked us if we would like a coffee, and then proceeded to passive aggressively educate my mother on the difference between a cappuccino and a late and what my mother was ordering was in fact not correct and continued to be passive aggressive Ponting out that she was wrong until I intervened as her son, and said my mother didn’t require an education session and I believed her attitude was rude. She did not apologise, rather disappeared out back. When she did arrive my coffee was completely wrong. I asked for a latè, I got a cappuccino with chocolate ???? It was such a disappointing way to finish what was a very special weekend with my mum who had flown over from New Zealand to spend time with me after what has been a challenging few months for me after a car accident. What was even more disappointing was that I continued to sit and listen to Kaz speaking to people in the same manner every time someone checked in for breakfast. Her front of house behaviour is appalling. As a general manager in health, I find it completely unacceptable for someone such as Kaz to have the privileges of being a team leader (I believe her name badge claimed a leadership title of some sort). Deliberately making it her mission to criticise others and make them feel belittled is unacceptable. I would like this lodged as an official complaint and this investigated. My mother left the restaurant and said this to me, “I’ve never had someone speak to me like that, she was so intimidating, I just shut down”. Please feel free to contact me by phone should you require any further information or clarity on this matter. Regards Waylan C.

Dear Waylan, Thank you for taking the time to tell us about your experience at Pullman Magenta Shores Resort. I can assure you this is not our usual standard of service provided by our staff, I have the director of Food and Beverage reaching out to you immediately to discuss this further, We appreciate your feedback, and it is our hope that you will give us the opportunity to welcome you back in the future, Sincerely, Lucy Del Piero Front Office Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 290 reviews 8.9/10 Location
  • 1,018 reviews 5.1/10 Room
  • 793 reviews 6.9/10 Service
  • 70 reviews 2.1/10 WiFi
  • 440 reviews 2.8/10 Cleanliness
  • 437 reviews 5.2/10 Food
  • 324 reviews 5.3/10 Comfort
  • 269 reviews 7.1/10 Pool

Powered by Trustyou

Our other establishments nearby

All our hotels in Magenta

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.