Pullman Magenta Shores Resort 5 stars

Customer review rating (ALL Rating) 4.0/5 1,576 reviews

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Description

Hotel extras

  • Beachfront location with resort style villas

  • Outdoor lagoon pool & indoor heated pool

  • Stunning golf course & sporting facilities

  • Award-winning Vie Day Spa

  • Located just 90 minutes from Sydney.

Our accommodation(s)

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Hotel location

Pullman Magenta Shores Resort

1 Magenta Drive
2261 MAGENTA
Australia

GPS:-33.310834, 151.522901

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,576 reviews

TripAdvisor Rating  4.0/5  887 reviews

VOUCHER PURCHASES BEWARE -

TripAdvisor rating 1.0/5

cp835 TripAdvisor review

VOUCHER PURCHASERS BEWARE – My Sister purchased birthday vouchers for myself & my daughter for a Massage & High Tea experience in December 2022, and also one for herself, so we could share the experience. When purchasing the vouchers my sister was advised that the vouchers would be honoured for 3 years. When phoning to book the appointments my sister advised that she had 3 x vouchers that were purchased December 2022 for the booking, the person taking the booking said that would be fine. We presented the vouchers on arrival, then, AFTER our treatments & high tea, the manager Taliessa advised that there were extra fees payable as the fees had risen since the purchase of the vouchers. How dissapointing, and why did the Manager Taliessa wait until the end of the treatments to let us know. I can say definitely that we won't be going back to this Spa, the Managers attitude was certainly not very customer service friendly at all, which spoiled our whole experience.

Average

Customer review rating 2.0/5

Michael L. Solo - Confirmed reviews ALL

Dated room with curtains stained. Room I was in was in a complex of 3, and all you could hear all day was the banging of doors as people entered/exited the lobby. I'm sure there are better rooms in the same category/price, but unfortunately these were the worst of the lot.

Dear Michael, Thank you for taking the time to tell us about your experience at the Pullman Magenta Shores Resort. We're disappointed to hear that your experience fell short of your expectations during your recent stay at our resort. Please accept our sincere apologies for any inconvenience caused by the condition of your room. Your comments regarding the dated room and stained curtains are concerning, and we assure you that we will address these issues promptly to ensure that this doesn't occur again. Additionally, we apologise for the disturbance caused by the nice from the lobby area within your villa complex, we understand the importance of a peaceful environment, and we will take steps to minimize such disturbances in the future. We hope to have the opportunity to welcome you back in the future for a much-improved stay! Kind Regards, Kaia Lamont. Front Office Supervisor.

Great spot and everything in one location!

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Although we only stayed 1 night for a wedding, my husband and l received a very friendly welcome. The resort had everything we needed so we could relax in one spot. We will return for a longer stay! Thank you

Dear Judy, Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you enjoyed your stay at our resort, even if it was just for one night. It's wonderful to know that you felt welcomed by our team and that you found everything you need right here on our property. We strive to provide our guests with a seamless and enjoyable experience, and we're delighted that we were able to contribute to your relaxation during such a special occasion. We would be absolutely delighted to welcome you back for a longer stay in the future! Kind Regards, Kaia Lamont. Front Office Supervisor.

Great stay

Customer review rating 3.5/5

Gail B. Families - Confirmed reviews ALL

Nice room, friendly staff, lovely breakfast

Dear Gail, Thank you for sharing your feedback from your recent stay at Pullman Magenta Shores. We are delighted to hear that you enjoyed the room and breakfast and found our staff to be lovely. We have noted your comments about the curtains in the room and have addressed this with our housekeeping team. Thank you again for your positive feedback, and we hope for the opportunity to welcome you back soon! Kind Regards, Kaia Lamont. Front Office Supervisor.

Good Stay

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Room was outstanding. Restaurant food was fantastic.

Dear Kim U., We very much appreciate your comments regarding your stay at the Pullman Magenta Shores Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I'm sorry to hear about your breakfast experience, i will be forwarding your comments onto the Food and Beverage Management Team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emmilee Shipley Front Office Team Leader

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Other web-users rate our hotel

  • 287 reviews 9.1/10 Location
  • 989 reviews 4.9/10 Room
  • 786 reviews 7/10 Service
  • 69 reviews 2.2/10 WiFi
  • 432 reviews 5/10 Food
  • 426 reviews 2.7/10 Cleanliness
  • 316 reviews 5.4/10 Comfort
  • 202 reviews 6.2/10 Breakfast

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