Hotel address65 Queens Road
3004 ALBERT PARK
How to reach the hotelGPS :S 37° 50' 59.21'' E 144° 58' 43.18''
Contact the hotel
- Tel. (+61)3/95294300
- Fax. (+61)3/95213111
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Pullman Melbourne Albert Park (ex The Sebel Albert Park) - hotel reviews in Melbourne
Hotel code: 8788
Accorhotels.com customer reviews in partnership with TripAdvisor
"A second chance pays off"
20th September 2013, Jclymt
I stayed here a couple of months ago and was very disappointed after a terrible experience. I chose to give the Pullman a second chance because it is still in a really great location for me. Check in was fast and I was thankfully upgraded to a huge renovated King room on the top floor overlooking the lake. The room was truly incredible and the bed and bathroom were far better than what i'd experienced on a lower floor recently. Construction seems to be finished and the hotel does look pullman quality. I will return again without hesitation.View management response »
Management responseThank you for your feedback and I’m glad to hear that you decided to give the Pullman Melbourne Albert Park a second chance. I’m delighted to hear your stay was much better this time and that you were able to experience our refurbished rooms and hotel. We look forward to welcoming you back to the hotel.
"Five nights in Double-bed room"
3rd September 2013, gphthia, Singapore, Singapore
Service staff at Front Desk, Concierge, Restaurants and Housekeeping are rated high. Room is clean,; however, the interior design needs to be relooked . Toilet tap is too closed to edge of wash basin, water overflow into the back of washbasin. Shower room has no glass door, causing toilet floor to be wet. Bed is too high and the mattress surface slopes downwards from the middle to both sides. The glass ball lights on the side of the bed are in the way causing the knocking into the heads of the guest.View management response »
Management responseThank you for your feedback. Our staff pride themselves on their friendly levels of guest service and ensuring that all our guests are well looked after. I will be sure to pass your comments onto the team.Your comments and feedback in regards to the room will be reviewed and discussed further with my Executive department. Thank you for this.
29th August 2013, nolaVictoria, victoria
Amazing vista from the Lakeview Rooms across trees, lake and the Bay. So close to a major city and great public transport options. Spacious rooms, extremely comfortable bed. Friendly staff and excellent amenities -bar, coffee shop, restaurant, business and fitness centres all on site. Light and open feel. Great value.View management response »
Management responseThank you for your review and yes we would have to agree with you that the view we offer from some of our rooms over Albert Park Lake is amazing. I will be sure to share this lovely feedback with my team.
"Great Facilities - pity about the staff and service"
22nd August 2013, Mother_In_A_Bother, Melbourne, Australia
We booked the for our very precious once a year mum's night away, so it is something we really look forward to and treasure. We booked the hotel at a discounted rate as they are undergoing renovations - an excellent deal for the price - and we had great expectations.By and large our expectations were met as far as facilities and amenities went, but the service was appalling - from reception and restaurant staff, and the lack of communication within the organisation was atrocious.Registration was SLOW!Rooms were not ready at check-in timeRooms were configured as doubles when we had requested and confirmed twins were required (house keeping staff were great and helpful but still meant we were not in our rooms until 4pm which is significant when you only have 24 hours away from kids!). Had to go to the restaurant and wait - paid for own coffee too.Restaurant reservations were not communicated by Reception to the restaurant.Service in the restaurant? What service? There was a wide range of food available at the breakfast buffet but it was all incredibly average (aside from the pastries) - not worth the price.Check-out was another LONG wait; confusing and disorganised.The concierge though was wonderful!Expected MUCH better service. Lovely hotel though.View management response »
Management responseDear Mother_In_A_Bother,Thank you for your feedback. I would like to apologise for your recent experience at the Pullman Melbourne Albert Park. Out staff do not strive to provide our guests this service, I will be sure to discuss these issues with my team. A private message has been sent to you through Tripadvisor as I would like to discuss this matter with you further.
"The room that never ends."
21st August 2013, blackswans_13, Penshurst, Australia
Arrived at 8-30 AM, having just arrive from Bali, the reception staff where fantastic, finding me a room with my early arrive was no problem, when I arrived at the room it was exceptional, furnishings, linen, pillows, bathroom accessories all, quality, a dressing room, then large double sink bathroom with bath and walk in shower, then 'piece de resistance' a spar room, double ( at least ) spar, just what the Dr ordered after a long overnight flight. Loved it.View management response »
Management responseThank you for taking the time to post a review on your stay. We are glad to hear you enjoyed your time with us. I will be sure to share this lovely feedback with the team.
"Pullman Excellence Presents Another Choice for Five Star in Melbourne"
21st August 2013, Cibi16, Melbourne
Staying in the renovated part of Pullman (formerly Sebel) Albert Park was a delightful birthday present. After an efficient and informative, leisurely check-in on an unusually sunny winter afternoon, we took a stroll around Albert Park lake and admired the nature and beauty and envied the golfers. We then went for the most magnificent seafood buffet at the Windows restaurant. I think that I alone ate enough to feed a small African country and my husband topped me and ate enough for two (lucky he is a fit and slim buggar) We then had a 10 minute picturesque tram ride to King Kong, which was spectacular (how do they manage such expression / emotion in this huge life like mechanical beast?) We returned and had a night cap, followed by magnificent night's rest in obviously newish beds, which were pillow comfort.Fabulous, night and experience! Although our room did not have a "view", the standard of the decor and refurbishment felt as if we could be in any 5 Star + hotel in the world.Friendly and efficient checkout and back to the reality of our busy lives as parents, workers, and suburbanites.Highly recommended for a bit of affordable indulgence.View management response »
Management responseThank you for your feedback, I am delighted to hear you had a fantastic time celebrating your birthday at the Pullman Melbourne Albert Park. I will be sure to share this feedback with my team. Once again thank you and I hope we can be provided with another opportunity to welcome you back to the hotel.
"Very Pleasant stay"
7th August 2013, Shano37, Geelong, Australia
The refurbished roms look great and very modern, and clean. The service we received wassome of the best service we have had in a stay. Although refurbishments were under way in the lobby area there was no distruption or noise. The breakfast was a great selection and hard to beat from any other venue. Although we travelled to the city the taxi ride was only $14-15 . Will stay here again when staying in Melbourne.View management response »
Management responseThank you for your lovely feedback, I’m glad to hear you enjoyed your stay at the Pullman Melbourne Albert Park. We look forward to welcoming you back to the hotel.
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