Hotel address132 Alice Street
How to reach the hotel
Contact the hotel
- Tel. (+61)7/38536000
- Fax. (+61)7/38536060
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Quay West Suites Brisbane - hotel reviews in Brisbane
Hotel code: 8783
Accorhotels.com customer reviews in partnership with TripAdvisor
4th September 2013, Boothy9, Melbourne, Australia
I thought the hotel was nice and clean. Parking was expensive and although I received a full breakfast as a part of my rate, when I ordered poached eggs and bacon i was charged for the bacon as the staff member stated it was a side. I ordered this meal 3 days in a row and was charged differently every time. I don't believe eggs and bacon is anything out of a normal full cooked breakfast but obviously it was!
30th August 2013, rudi_meir, Lismore, Australia
We were pleasantly surprised by the quality of the room and the service provided by staff. The location right opposite the Botanical Gradens was great and just a short stroll to the centre of Brisbane. We will go back.
"Best location in river city"
27th June 2013, FIFOdoctor, Cunnamulla, Australia
I will be back again and again and again. This is Brisbane 's best kept secret try it out and you will be back too!Beautiful balconies with views to Botanical gardens , Brisbane river , cliffs and the GABA .Easy walk to Queen street mall . Great facilities and servicesView management response »
Management responseDear FIFOdoctor,Many thanks for taking the time to share your recent experience - it is always pleasing to receive such positive feedback. I will ensure this is shared with our team.We look forward to seeing you again and again!RegardsMat FinchHotel Manager
26th June 2013, BusyChris8, Sydney, Australia
If you enjoy jackhammers as an alarm clock stay here, after spending a small fortune to say and moving rooms 3 times. Two demolition machines on the building next door is just the start. The service in this hotel is bad particularly in the restaurant .View management response »
Management responseDear BusyChris8,Greetings from Brisbane.I was most concerned that your stay did not meet the high benchmark we set out to uphold and unreservedly apologise for any discomfort experienced as a result of nearby works, which are drawing to a close. We maintain a strong working relationship with our neighbors to mitigate the noise impact of any nearby works, where possible, however I am very sorry that this impact remained during your stay.I would very much appreciate the opportunity to welcome you back in the future to ensure you receive a renowned Quay West experience, and would be pleased to personally make the necessary arrangements to facilitate this. RegardsMat FinchHotel Manager+61 7 3853 6000
"Quality at a competitive price"
21st February 2013, Sydney
From reviews we were not expecting the quality that we experienced as many review said that the establishment was tired - our unit was not. Good sized rooms, adequate kitchen. Having own laundry was helpful. Easy walk to Mall and over to the galleries on the southbank.The lifts broke down one evening, but that is not the establishment's fault. The staff were very helpfulView management response »
Management responseThank you for taking the time to share your experience at Quay west, it was lovely to hear that you enjoyed your time with us. I do apologise that you experienced a delay on one night however I understand our technical services team were on-hand to assist with our elevators.RegardsMat FinchHotel Manager
"Excellent Hotel, Great Location, Awesome Value"
13th January 2013, Camerons_4, Sydney, Australia
Quay West Suites in Brisbane is a great hotel in an awesome location. Located in the heart of Brisbane across the road from the Botanic Gardens. The room was excellent and came with views of the river, Kangaroo Point and greater Brisbane. Dining options were unlimited being walking distance from Southbank, Eagle Street and the city. The service was great and staff were friendly and helpful. A great stay.
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Hotel classifications (1 to 5 stars for France) correspond to criteria laid down by local regulations.