Mercure Brisbane King George Square 4 stars

Customer review rating (ALL Rating) 3.9/5 4,073 reviews

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Mercure Brisbane King George Square - Image 1
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Mercure Brisbane King George Square - Image 4
Corner of Ann and Roma Streets, 4000 BRISBANE, Australia

Description

Hotel extras

Guests staying at Mercure Brisbane King George Square can enjoy access to all the 5-star facilities of the adjacent Pullman Brisbane King George Square, which includes a gym, and the enticing Goldfinch Restaurant & Street Café and 16 Antlers Rooftop Bar.

Our accommodation(s)

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Hotel location

Mercure Brisbane King George Square

Corner of Ann and Roma Streets
4000 BRISBANE
Australia

GPS:-27.4683, 153.02308

Telephone
Fax +61 7 3229 9618

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  4,073 reviews

TripAdvisor Rating  4.0/5  1,405 reviews

Tired and Undertraffed

TripAdvisor rating 1.0/5

claireo706 Business - TripAdvisor review

Tired and understaffed ! Check in - an Enormous queue and wait to check in Room - Tired, grubby windows, air conditioning that smelt musty and moth - YES Moths on every wall and ceiling Room service ? - Terrible room ‘service’ Staff tried, but ….. I will never stay here again !

Well located within Brisbane CBD

Customer review rating 4.0/5

Zin H. W. Friends - Confirmed reviews ALL

Nice to see that it is a combination of Mecure and Pullman hotels. However disappointing that the room was soo old. No amenities such as tooth brush, which are all on request. Then call concierge at 10pm. No response for 5 calls all going to dead end. No v/m to leave and the next morning is the same. I would say it was 6/10 overall. However only the location is good for report back.

Dear Zin Han, Thank you for sharing your feedback with us. We appreciate your comments and are glad to hear that you found our hotel's location convenient within Brisbane CBD. We apologize for any inconvenience you experienced during your stay, especially regarding the condition of the room and the difficulty reaching our concierge. Your concerns have been noted, and we will review our procedures to ensure that similar issues do not occur in the future. Please know that your comfort and satisfaction are important to us, and we will strive to make improvements based on your feedback. We hope to have the opportunity to welcome you back in the future and provide you with a better experience. Sincerely, Roshit Manmohan Front Office Manager

Good location

Customer review rating 3.5/5

Bob Couples - Confirmed reviews ALL

Convenient location and grateful for having an early check in which enabled us to change for a wedding.

Dear Bob, Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that our convenient location was beneficial for your plans, and we're glad we could accommodate your early check-in request. We appreciate your feedback regarding the corridor carpet, and we will address this to ensure a better experience for our guests in the future. We hope to welcome you back for another pleasant stay soon. Sincerely, Roshit Manmohan Front Office Manager

Extremely disappointing

Customer review rating 1.0/5

Anonymous Couples - Confirmed reviews ALL

The room was reasonably comfortable. However the internet didn't work and we tried to phone from our room as it was late at night and the phone was engaged all the time. I dressed and went to reception and they said the phones were open so the phone in the room must not be working. They gave us a different access for the internet. When I returned to the room it still didn't work and it was too late to keep going to reception to try to sort it out. I had booked the hotel because it was advertised on Qantas as having parking. This is ambiguous as I assumed parking to be included and they charged us $50 for the night and it was valet parking away from the site so we couldn't go to the vehicle to go out and had to wait for the car to be delivered. None of this matched our expectations and the staff were very disinterested. We will never stay there again!!

Dear Robyn, We sincerely apologize for the disappointing experience you had during your recent stay at our hotel. It is disheartening to hear about the issues you encountered with the internet connectivity, phone service, and parking arrangements. We understand how frustrating it can be when the amenities and services provided do not meet expectations. Please know that we take your feedback seriously, and we will address these issues with our team to ensure they are resolved promptly. We strive to provide a seamless and enjoyable experience for all our guests, and we regret that we fell short in this instance. Once again, we apologize for the inconvenience caused, and we hope to have the opportunity to welcome you back in the future. Sincerely, Roshit Manmohan Front Office Manager

Well Located

Customer review rating 2.5/5

Dhanushka A. Solo - Confirmed reviews ALL

Hi - The convenience of the Location was the reason for Booking the Hotel. However on the first night the A/C in the Room was not working, the Toiletries were not in the Bathrooms, nor basics such as Water not kept. I was shifted to another Room and I had to physically go up and down to order my food as the Phone was not working in the Room. Both Complaints were made. Staff was friendly however felt that it is important that the Guest is made comfortable when paying for a service.

Dear Danushka, Thank you for choosing our hotel and for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay, including the issues with the air conditioning, missing toiletries, and the non-functioning phone in your room. Please rest assured that we take your comments seriously, and we will work diligently to address these issues to ensure a more comfortable experience for our guests in the future. We appreciate your kind words regarding our friendly staff, and we are glad they could assist you during your stay. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future. Sincerely, Roshit Manmohan Front Office Manager

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Other web-users rate our hotel

  • 1,443 reviews 9.1/10 Location
  • 2,484 reviews 4.8/10 Room
  • 2,020 reviews 7.5/10 Service
  • 118 reviews 4.7/10 WiFi
  • 993 reviews 3.9/10 Cleanliness
  • 951 reviews 4.3/10 Comfort
  • 602 reviews 3.6/10 Amenities
  • 558 reviews 3.9/10 Vibe

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