The Sebel Brisbane 4.5 stars

Customer review rating (ALL Rating) 4.3/5 1,932 reviews

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The Sebel Brisbane - Image 1
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Cnr Albert and Charlotte Street, 4000 BRISBANE, Australia

Description

Hotel extras

Offering apartment-style living with all the convenient facilities of a hotel, The Sebel Brisbane features onsite restaurant & bar, a sun-drenched recreation deck with heated lap pool, sauna and a fitness centre. Paid parking is available.

Our accommodation(s)

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Hotel location

The Sebel Brisbane

Cnr Albert and Charlotte Street
4000 BRISBANE
Australia

GPS:-27.471141, 153.02714

Telephone
Fax +61 7 3211 0299

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE CROFT HOUSE

A taste of the country in the heart of the Brisbane. The Croft House has all of your needs covered - fresh barista made coffee, à la carte café dining, grab-to-go, bar snacks of an afternoon and bistro style dining of an evening.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,932 reviews

TripAdvisor Rating  4.0/5  1,313 reviews

Certificate of excellence 2023

Sub-standard

Customer review rating 2.0/5

Dr W. H. Families - Confirmed reviews ALL

Right from the beginning there were problems with the room door that would not open with the ecard. Maintenance and staff fixed the door three times, but on each occasion the door would not work. We were required to leave the door open. Staff were often not staffing the front desk. I had items that went missing from the room.

Disappointed after many many stays

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

It was a disappointing stay. After staying at this hotel for at least over 50 stays between myself and partner, it was a bad start when reception asked if it was our first stay on arrival. Appreciate staff change but I would have thought as a repeat customer and as an Accor Gold member my details would be noted in the reservation system. The room was not clean to a standard we have had in the past, the bathroom/toilet needed a clean and I did have to get house keeping to come back to attend. The hotel foyers were always dirty with either old linen or room service trays, making the smell throughout the entire hotel very unpleasant. The restaurant service was not at all welcoming and again the restaurant looked like it needed a good clean. We had planned to dine in the restaurant, as were have done in the past, but decided against it for reasons previously mentioned. At breakfast we couldn't even get a coffee as the machine was broken, so again we went else where. Over all I feel the service and standard of the hotel has dropped considerably since we have started staying at the hotel so many years ago. We have noted similar issues on our more recent stays, have certainly seen a decline. We are getting to the point now where we have started to look for other options to stay. Which does sadden me as we have had many enjoyed stays over time. Regards ...

Content

Customer review rating 4.5/5

Patrick V. Solo - Confirmed reviews ALL

Services great

Comfortable Stay Again

Customer review rating 4.5/5

Kerryn M. Solo - Confirmed reviews ALL

I return to The Sebel Brisbane when I can as it's alway a comfortable stay.

Dear Kerryn M., We very much appreciate your comments regarding your stay at the The Sebel Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Poor housekeeping

Customer review rating 2.0/5

John E. Business - Confirmed reviews ALL

Having had a poor night in the single bed, about 3am I stripped the sheets to find the bottom sheet finished about 2 feet from the bottom of the mattress. Seriously, someone must have been not paying attention to achieve that! The pool and sauna are very nice, but some spare towels rather than bringing one from my room would have been better than a wet towel for my shower in the morning.

Dear John E., Thank you for taking the time to tell us about your experience at the The Sebel Brisbane. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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Other web-users rate our hotel

  • 706 reviews 9.4/10 Location
  • 1,049 reviews 7.2/10 Room
  • 934 reviews 8.4/10 Service
  • 55 reviews 4.2/10 WiFi
  • 363 reviews 7/10 Cleanliness
  • 127 reviews 6.2/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.