Hotel addressMitre Street
4877 PORT DOUGLAS
How to reach the hotelGPS :S 16° 31' 33.74'' E 145° 28' 22.50''
Contact the hotel
- Tel. (+61)7/40843500
- Fax. (+61)7/40843599
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Pullman Port Douglas Sea Temple Resort and Spa - hotel reviews in Port Douglas
Hotel code: 8762
Accorhotels.com customer reviews in partnership with TripAdvisor
"Great hotel but a could be made even better"
7th September 2013, craig s, Sydney, Australia
We were very impressed by first impression but seeing the doorman wearing a surf brand sloppy joe instead of a pullman jumper was a bit odd. When we checked in we were pleased to be advised that we had been upgraded which was a great way to start our stay. The room was very impressive, well maintained and clean except for the dust and the empty water bottle under the bed. The bed was extremely comfortable and it was great not to have to put up with feathered pillows.The resort is located a longish way out of town but we liked this as the resort was quiet even though the resort was full and it is very easy to catch the shuttle from the hotel to Port Douglas.The staff were friendly and attentive but in saying that it did take a while for someone to great us and seat us at the restaurant. The food was of high quality and a good price but the menu was not large which could be a problem if you were staying longer than a few days, this was a similar issue with breakfast good quality but small choice and you even had to pay extra for the chef to cook you eggs or and omlete which is complemetary at other 5 star hotels . We ordered a pizza via room service one night but were very dissappointed by the quality and range of pizza's on offer, hasn't the chef ever bought a real pizza before as this was not up to standard. The pool bar is starting to look tied and the pool bar menu is very small, I couldn't find anything I could order, what's wrong with having a menu that has eg. steak sandwich, fries, gourmet wraps etc. I understand why they have to serve drinks out of plastic cups but they did look dirty. So areas that could be improved on are:Cleaning under the beds.Larger menu at restaurant and pool bar.Chef to try a real gourmet pizza.All in all the stay was great and we are thinking about bringing the whole family for a longer stay so hopefully the Sea Temple will take on a few of my suggestion which would make it even better.View management response »
Management responseThank you for sharing your review of your stay at the Resort. We are glad that overall, you enjoyed your time in Port Douglas.We are pleased to advise that the 'surf brand sloppy joe' was to celebrate AIME's National Hoodie Day. AIME stands for Australian Indigenous Mentoring Experience and Accor is very proud to support this program. And as you can imagine it was a little tough for our team members to wear a hoodie in 28 degree tropical weather but they did it with a smile! If you'd like to find out more about the program, we'd be happy to pass on further information.We are disappointed that the room service pizza did not meet your expectations - this issue will be addressed immediately.We are so glad that you found our brand new Pullman beds 'extremely comfortable' - we agree!We appreciate the constructive feedback that you have provided in your review in regards to Housekeeping and our restaurant menus. We will share your comments with our team so that we can continually improve our service here at the Resort.
"Not worth the money, arrogant staff and further than most accommodation from town"
27th August 2013, Claired_85_Syd, Sydney, Australia
Both my partner and I found the Pullman, Port Douglas to be a waste of money, have arrogant staff and is further than most accommodation from town without being any closer to the beach. The rooms are tiny and with the tiled floors and broken air conditioning remote, even though the outside temperature was warm, the room was freezing cold. Through exploring Port Douglas and speaking to others (travellers and locals) there are many nicer places to stay that are far less expensive, have a better location and pleasant staff. Also, we only ventured into the spa/pool once as the chlorine was so strong that it irritated my skin (this has never happened to me before anywhere else). We spent 3 nights of our 6 night stay here and the other 3 nights at another hotel which was far more pleasant.View management response »
Management responseThank you for sharing your review of your stay at the Resort. We are very disappointed to hear that our staff and the Resort did not meet your expectations during your time here.We regret that you experienced a faulty air conditioner and would like to assure you that this has been rectified. We appreciate your feedback that you have provided on the chlorine content on the pool and will have this looked at immediately. Thank you for alerting us to this issue.We're glad that you still enjoyed your time in Port Douglas.
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