Hotel - Pullman Palm Cove Sea Temple Resort and Spa
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Pullman Hotel

Pullman Palm Cove Sea Temple Resort and Spa Hotel

5 Triton Street 
4879  PALM COVE
AUSTRALIA

1,120 reviews
TripAdvisor Rating Based on 1,120 reviews
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From 179.00 AUD Non member rate
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Check-in from 15h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI access
  • Parking
    • Public indoor parking
    • Well-lit parking
  • Wheelchair access
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI access
  • Parking
    • Public indoor parking
    • Well-lit parking
  • Wheelchair access
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • CAIRNS INTL AIRPORT
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Beach and water sports (Nearby)
    • Boat excursions (Nearby)
    • Jet skiing (Nearby)
  • Bicycle hire facilities  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Tastefully appointed and elegant, guest rooms at Pullman Palm Cove Sea Temple Resort & Spa provide a spacious, relaxing retreat for both business and leisure guests. Guests can choose from a range of accommodation options, which include studio rooms and one, two and three bedroom apartments - and for guests who really want to indulge, Plunge Pool and Penthouse options. Rooms feature a private balcony or terrace, a flat screen TV with in-house movies, 24 hour in-room dining, an ensuite, robes and slippers.

  • 126 rooms
  • 100% non-smoking hotel
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box
    • Spa/Jacuzzi in bathroom
    • Telephone
    • Radio in room
    • Opening windows
    • Wide working desk
    • Automatic temperature control
    • Air conditionning with individual remote
    • Pay per view channel(s)
    • Minibar
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Nespresso experience offered
    • Shower
    • Bathtub
    • Separate toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Pullman Palm Cove Sea Temple Resort and Spa

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.5/5 Based on 1,120 reviews

Joanne L 2016/11/18
« Paradise in Palm Cove »

Excellent service upon arrival, very helpful reception staff. Beautiful pool area. Very well maintained gardens and grounds. Breakfast was so good, best omelette ever and beautiful fresh fruit. Penthouse apartment with rooftop area was amazing, loved our stay there!

General M, General Manager at Pullman Palm Cove Sea Temple Resort & Spa, responded to this review

Dear Joanne, Your feedback is greatly appreciated and I am so pleased to hear that you enjoyed our tropical paradise. I was delighted to read your feedback relating to our resorts facilities and location, and pleased that it suited your holiday perfectly. It gives us great pleasure to hear that our guests appreciate what we strive to achieve; and in particular praise for our team who do a marvellous job! Thank you again and look forward to welcoming you back to the property! Kind regards

geena141 2016/07/24
« Amazing luxury and warm and friendly staff »

Absolutely loved Palm Cove Sea Temple, we have stayed in Port Douglas many times at the same hotel, however would now pick to return to Palm Cove in future over Port Douglas as the resort was wonderful. The lady on check in was very friendly and we really appreciated the complimentary upgrade. The space was perfect and the staff could not have done enough for us. Everything was done with a smile and nothing was too much trouble. The location right on the beach was lovely, overall cannot wait to return here!

General M, Front Office Manager at Pullman Palm Cove Sea Temple Resort & Spa, responded to this review

Dear geena141 Thank you for your feedback regarding your stay with us. It is a pleasure to hear that you enjoyed your stay with us and the beautiful location of Palm Cove. Our team are very proud to offer excellent customer service experiences, I am sure that your comments will provide the perfect motivation to continue striving to create memorable experiences. We look forward to welcoming you back during your next visit to Palm Cove. Kind Regards Rebecca Russell Front Office Manager Pullman Palm Cove Sea Temple Resort & Spa

jtgilders 2016/01/10
« Not going back »

Just not 5 star, A great start with a phone call from the GM the day before our arrival - very friendly wonderful looking forward to meeting us personal - he never contacted us again. No one to help you get your bags out when you arrive - this is standard in 5 star facilities. Then up to a room where the fridge does not work, ok so we get two options wait for the staff tomorrow to check fridge or move to another room. Alright we will move to another room if the fridge is working - "Yes of course the fridge is working". We get to the room unpack and unfortunately this fridge is not working either. So give us a ice bucket and we use that for the 4 days of our stay!. Why pay for a kitchen if you cannot use it! First night we couldn't get into the restaurant so decided on room service unfortunately we had inedible food, after complaining we got another meal it was cold again and badly cooked, we rang back complained again this time we were sent two desserts both terrible - inedible and that was the end of our goodwill. to late to go anywhere else for dinner! 3 chances and your done. When we spoke to reception the next day they wanted us to tell them what we wanted that would make us feel better - not the customers job to tell you how to make it up to them. Its the job of the host to work it out, apologise and compensate the customer. 2 days later someone finally rings us to apologise and give us the real Sea Temple experience - lovely front office manager sends us a cheese platter and some wine. exec chef rings and is very apologetic come for breakfast i will come see you (even if its my day off - big promises) and make sure you experience our great food. we went for breakfast it was ok, not what i would expect from 5 start resort more a 3/4 star buffet but ok, chef made us poached eggs all good. Unfortunately just like the general manager the exec chef never came to see us.(don't make promises and then not keep them!!). the fans in the room could not be kept on as the settings were faulty, the fridge was never working at more then just keeping things cold of they were in the freezer, ice bucket was our main source of cooling drinks. this is not 5 star service, this is not a five star resort and our last 4 days of holiday were pretty under par and definately not worth the money they charge.either improve the service, facilities and equipment or change your rating to a 3/4 star and stop charging people for something you don't deliver.

Ajay V, General Manager at Pullman Palm Cove Sea Temple Resort & Spa, responded to this review

Dear jtgilders, Thanks for taking the time to post a review regarding your recent stay with us, as discussed over the phone please do accept my sincerest apologies for the inconvenience caused during your stay. Also as discussed we are glad that you have accepted the offer to return to the resort and give us another opportunity to reflect the true hospitality we are very proud of. From the team and myself we look forward to welcoming you back in the near future. Kind Regards Ajay Vaid General Manager

Husbandandwife22 2015/11/06
« Just what I needed! »

Sea Temple Resort was the perfect place to recharge. In the few days that I was there it provided me with the peace, quiet, great pool, access to the beach, great food and service that I was hoping for. I will definitely return.

Ajay V, General Manager at Pullman Palm Cove Sea Temple Resort & Spa, responded to this review

Dear Husbandandwife22, We very much appreciate your comments regarding your stay at the Pullman Palm Cove Sea Temple Resort And Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Ajay Vaid General Manager

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