Hotel address85 89 Customs Street West
How to reach the hotelGPS :S 36° 50' 36.88'' E 174° 45' 47.59''
Contact the hotel
- Tel. (+64)9/9784000
- Fax. (+64)9/9784099
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The Sebel Auckland - hotel reviews in Auckland
Hotel code: 8759
Accorhotels.com customer reviews in partnership with TripAdvisor
15th September 2013, dfong_x, Auckland Region, New Zealand
The service on arrival was amazing, the lady was so lovely and she greeted me with great professionalism. the location of the hotel was fantastic, great waterfront views and the harbour bridge. i love how the bathtub and shower were separate and how clean the whole room was. overall it was a perfect suite and i would definitely go back thereView management response »
Management responseDear dfong_x,Thank you for your positive feedback on your recent stay at The Sebel Suites Auckland. We will certainly share your feedback with our team as a form of encouragement to continue to offer professional, friendly service.
"Great location, helpful staff"
29th August 2013, SalumaHunt, Auckland
I stayed at the Sebel on the weekend so that it was easy for me to go to a party which was on the other side of town. The staff were very helpful, offering to take my bags to my room (I didn't have much so I said no), opening lifts for family when they arrived etc. The security was very high but they ensured that service was not compromised. Well done, Sebel.View management response »
Management responseDear SalumaHunt,Thank you for taking the time to share feedback on your recent stay at The Sebel Suites Auckland. We are pleased to hear you enjoyed your time with us and our service offered provided a positive impact.
"Payment mix up"
29th August 2013, birkenhead00, Auckland Region, New Zealand
I booked this room for my son and paid by Internet banking the morning before his stay yet when he got there they said it hadn't been paid for and used some reason about it being a special rate so it couldn't be prepaid which made no sense whatsoever. They reserved $400 on my son's debit card incase the payment didn't come through and were supposed to call me back to tell me if it was sorted but never did. Had to go in the next morning to enquire and they said my payment hadn't showed and they will let me know when it does. All in all a big hassle, was a present for my son's birthday and really didn't need this rubbish. Very poor communication on their part and annoying. My son however said the room was fantastic so at least that was a positive. No available parking outside which was also not great, you have to pay $20 to park there overnight like most Auckland hotels.View management response »
Management responseDear birkenhead00,We are sorry to hear of the issues you experienced in relation to pre payment of your son's reservation and the lack of follow up. We trust this has now been resolved for you.Despite this, we are pleased to hear your son enjoyed his stay with us and we trust he enjoyed his birthday celebrations.
"Saturday night at The Sebel"
29th August 2013, waihekechick, Auckland Region, New Zealand
Excellent location with great views and roomy balcony overlooking the Auckland Viaduct, the Harbour Bridge and the harbour itself. That is definately what you are paying for. I thought the room itself was a little tired, but perfectly comfortable.View management response »
Management responseDear waihekechick,Thank you for taking the time to tell us about your stay at The Sebel Suites Auckland. We are pleased to hear you enjoyed your experience and of course the views overlooking the Marina. We look forward to welcoming you back in the future.
1st August 2013, Alfonso277, Melbourne, Australia
I stayed on a Friday night. The room was on level 3 overlooking the marina. Unfortunately this marina area is also the restaurant /bars area. The noise from this area was overpowering , the windows failed to cut it out. Impossible to sleep , the noise continued through the early morning hours seemingly getting worse. It was my worst hotel experience ever. Never again !View management response »
Management responseDear Alfonso277,We appreciate you taking the time to share of your experience at The Sebel Suites Auckland, it is disappointing to hear of the noise issues you experienced.Whilst the hotel is located in an Entertainment precinct, the bars and restaurants do have very strict guidelines to adhere to in relation to their level of noise. It appears that on this occasion they have failed to comply with these guidelines. I can assure you that we will be following this up with the outlets involved as it is not a matter that we take lightly.
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.