The Sebel Auckland Viaduct Harbour 4 stars

Customer review rating (ALL Rating) 4.1/5 845 reviews

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The Sebel Auckland Viaduct Harbour - Image 1
The Sebel Auckland Viaduct Harbour - Image 2
The Sebel Auckland Viaduct Harbour - Image 3
The Sebel Auckland Viaduct Harbour - Image 4
85 89 Customs Street West, 1010 AUCKLAND, New Zealand

Description

Hotel extras

  • 24-hour reception

  • Central Auckland location

  • On-site parking

  • Planet 21 Bronze in favour of positive hospitality

Our accommodation(s)

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Hotel location

The Sebel Auckland Viaduct Harbour

85 89 Customs Street West
1010 AUCKLAND
New Zealand

GPS:-36.843578, 174.763219

Telephone
Fax +64 9 978 4099

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property
  • Room service

Fitness center

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  845 reviews

TripAdvisor Rating  4.0/5  1,592 reviews

Customer review rating 4.0/5

Pip Couples - Confirmed reviews ALL

The first room we got shown was not like the pictures on line. And City View I would call Carpark View. However staff were helpful and allowed me to view another room which we then upgraded too. The room was way nicer and we enjoyed our stay , but this ment our stay was way more than we had budged on. Also aspects of the room we stayed in does appear tired- paint, scuffing makes on walls old couch, but bed comfortable and layout fun.

Dear Pip, Thank you for sharing your feedback with us following your recent stay. We sincerely apologize for any discrepancies between the room you initially received and the online images. Your feedback regarding the "City View" is duly noted, and we understand your disappointment if the view did not meet your expectations. However, we're glad to hear that our staff were able to assist you promptly by offering an alternative room for your consideration. It's heartening to know that the room upgrade provided a more enjoyable experience for you. We appreciate your understanding regarding the unexpected upgrade costs and any inconvenience this may have caused. While we strive to provide accurate representations of our rooms online, we understand that occasional variations may occur, and we will take steps to ensure that our online images accurately reflect the guest experience. Additionally, we appreciate your constructive feedback regarding the condition of aspects within the room. Rest assured, your comments have been shared with our maintenance team for further evaluation and improvement. Nonetheless, we're pleased to hear that you found the bed comfortable and enjoyed the overall layout of the room. Your satisfaction is paramount to us, and we're grateful for your acknowledgment of our helpful staff and the enjoyable aspects of your stay. We hope to have the opportunity to welcome you back in the future and provide you with an even more memorable experience. Warm Regards, Andrean Lim Front Office Manager

Well located but notnupntonsebel standard

Customer review rating 3.5/5

Anne Couples - Confirmed reviews ALL

Comfortable stay. Nice room, with kitchenette facilities, but missing some items like one bowl, and 1 teaspoon. Shower was very poor with no water pressure and just warm enough. Glad it wasn't middle of winter and couldn't have washed my hair.

Dear Anne, Thank you for taking the time to provide us with your feedback regarding your recent stay. We're delighted to hear that you found our location to be convenient and that you enjoyed the comfort of your room, along with the kitchenette facilities. Your appreciation means a lot to us, as we strive to provide a pleasant experience for all our guests. However, we're truly sorry to learn about the inconvenience caused by the missing items in your room. Your comments regarding the absence of a bowl and teaspoon have been duly noted, and we will make sure to address this issue promptly to ensure that all necessary amenities are readily available for our guests. Moreover, we apologize for the disappointment you experienced with the shower. It's regrettable to hear about the lack of water pressure and the temperature not being adequately warm, making it difficult for you to enjoy a refreshing shower experience. Please rest assured that we take your feedback seriously, and our maintenance team will investigate this matter thoroughly to identify and rectify the underlying issues to prevent any recurrence. We genuinely appreciate your constructive feedback, as it helps us to continually improve the quality of our services and facilities. Your satisfaction is our top priority, and we hope that despite the shortcomings you encountered, you were still able to enjoy your overall stay with us. We would love the opportunity to welcome you back in the future and provide you with the exceptional experience that you rightfully deserve. Warm Regards, Andrean Lim Front Office Manager

Great stay

Customer review rating 5.0/5

Don B. Couples - Confirmed reviews ALL

Great location, rooms, staff.

Dear Don, Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a great stay and that you found our location, rooms, and staff to your satisfaction. Providing a seamless and enjoyable experience for our guests is what we strive for, and we're delighted that we succeeded in meeting your expectations. We look forward to welcoming you back for another great stay in the future. Warm regards, Andrean Lim Front Office Manager

Great Location

Customer review rating 4.0/5

Gary N. Business - Confirmed reviews ALL

Great location with plenty of nearby dining options. Absolutely worth paying a little more for the Marina View rooms.

Dear Gary, Thank you for sharing your review with us. We're pleased to hear that you appreciated our great location and the abundance of nearby dining options. It's wonderful to know that you found the Marina View rooms to be worth the extra cost. We appreciate your feedback regarding the condition of the rooms. Rest assured, we take guest comfort and satisfaction seriously, and we will take your comments into consideration as we continue to make improvements to enhance our guests' experience. We hope to have the opportunity to welcome you back for another enjoyable stay in the future. Warm regards, Andrean Lim Front Office Manager

Zero Expectations

Customer review rating 3.0/5

Stephanie Couples - Confirmed reviews ALL

I visit Auckland, New Zealand at least once or twice a year to visit family.. And 9/10 times we’ve stayed at The Sebel Viaduct. We paid for a Suite, and our bedroom window looked out straight onto a building wall. I asked to be moved, and they assisted. The cleanliness has had a real decline, and the staff who maintain the room daily, have no pride or care in their work. They completely missed one day, and I was told ‘It’s too late now’ by front desk, with no apology nor any recognition of it being missed. I really enjoyed staying their regularly, but will definitely be looking elsewhere next time.. Which is a shame. We paid for a Suite, and our bedroom window looked out straight onto a building wall. I asked to be moved, and they assisted.

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Other web-users rate our hotel

  • 707 reviews 8.7/10 Location
  • 828 reviews 6.2/10 Room
  • 531 reviews 8.4/10 Service
  • 52 reviews 4.3/10 WiFi
  • 344 reviews 5.3/10 Comfort
  • 195 reviews 5.2/10 Cleanliness
  • 150 reviews 3.7/10 Amenities
  • 146 reviews 4.2/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.