ibis Hamburg City 3 stars

Customer review rating (ALL Rating) 4.3/5 2,872 reviews

Best price
guarantee
ibis Hamburg City - Image 1
ibis Hamburg City - Image 2
ibis Hamburg City - Image 3
ibis Hamburg City - Image 4
Amsinckstrasse 3, 20097 HAMBURG, Germany

Description

Hotel extras

  • Central location to many hotspots such as harbor, pier, city center, theater and more!

  • Downtown location

  • Free WiFi

  • Private undercover car park

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

ibis Hamburg City

Amsinckstrasse 3
20097 HAMBURG
Germany

GPS:53.548115, 10.009499

Telephone
Fax +49 40 309986444

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Our bar is always there for you: Every day, we serve round-the-clock beverages and refreshments, hot drinks and tasty food. Crispy paninis are available in five delicious versions, and can also be taken away! Live sporting events are shown on Sky.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,872 reviews

TripAdvisor Rating  4.0/5  1,101 reviews

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

I stayed for 2 nights, the price of the first night was doble that the second night for the same average room.

Dear Guest, Thank you for taking the time to share your feedback about your stay at ibis Hamburg City. We're sorry to hear that you experienced a discrepancy in price between the two nights of your stay. Please be rest assured, that this normal, because we have a dynamic pricing system. We're glad to hear that you found the overall value for money reasonable and that your overall impression of the hotel was positive. Your comments regarding the bathroom cleanliness have been noted, and we will take appropriate measures to enhance cleanliness standards. We appreciate your positive feedback about our Wi-Fi and our team. It's satisfying to know that you were pleased with these aspects. We'll pass on your praise to our team to recognize their efforts. We hope to have the opportunity to welcome you back soon and provide you with an even more enjoyable stay. If you have any further concerns or would like to share additional details, please feel free to contact us. Best regards, Carsten Woll Hotel Manager ibis Hamburg City

Reception booking

TripAdvisor rating 1.0/5

Alentejano101 TripAdvisor review

I went to the reception to make a reservation for my family for one night for the next month. The receptionist said "hmmm its very expensive"... strange... usualy sellers want to sell, not the opposite. Then I said I want to proceed with the booking anyway and asked for the cancelation policy. The answer was: until 24h before its free to cancel". I gave all the details and suddenly she said "ohh I'm sorry but in fact you have to pay full ticket now" no reason was presented. It was stated something 5 minutes earlier. It appears to me that the receptionist did everything within reach to avoid the booking. Unpolity and unclear. Not recommended.

Well located, clean and good breakfast

Customer review rating 3.5/5

Michael S. Couples - Confirmed reviews ALL

A very good basic hotel. The bar has a very limited meal menu though. Just offering pizzas!! Why not offer traditional German quick food like wurst and potato salad, just as easy as pizzas, and more " German". This is why I couldn't grade higher than 7

Dear Mr. S., Thank you for your honest feedback following your stay at ibis Hamburg City. We are pleased to hear that you found our hotel's location convenient and that you were satisfied with the cleanliness and breakfast offered. However, we regret to learn that you were not fully satisfied with the limited menu options in our bar. We take your feedback seriously and understand your desire for traditional German cuisine. We will explore ways to enhance our menu offerings to better cater to the preferences of our guests, including the addition of traditional German dishes such as sausages and potato salad. We appreciate your positive ratings regarding the check-in process, the room, breakfast, and our team. Your praise motivates us to maintain our service at the highest level. We also want to express our gratitude for your membership in ALL, the Live Limitless loyalty program by Accor, and we hope you continue to enjoy the benefits in the future. If you have any further suggestions or feedback to share, please do not hesitate to contact us. We look forward to welcoming you back soon. Warm regards, Carsten Woll Hotel Manager ibis Hamburg City

Great location, good connection with an public transportation

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Satisfying, will come again.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely Carsten Woll Hoteldirektor

Very good!

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Lovely and helpful staff, the room was clean and the breakfast was perfect. Recommend!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely Carsten Woll Hoteldirektor

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,780 reviews 9/10 Location
  • 2,354 reviews 5.7/10 Room
  • 1,657 reviews 8.5/10 Service
  • 49 reviews 7.5/10 WiFi
  • 1,562 reviews 7.9/10 Breakfast
  • 1,331 reviews 3.8/10 Comfort
  • 947 reviews 6.7/10 Cleanliness
  • 399 reviews 4.6/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Hamburg

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.