Hotel - ibis Styles London Excel
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Ibis Styles Hotel

ibis Styles London Excel Hotel

272 Victoria Dock Road 
E16 3BY  LONDON
UNITED KINGDOM

1,329 reviews
TripAdvisor Rating Based on 1,329 reviews
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Select your dates 58.00 GBP
Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter

Catering

  • 2 restaurant(s)
  • 1 bar(s)

Business services

  • 5 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Warm, welcoming and modern, with a comfortable bed and a practical bathroom, our rooms offer everything you need for an enjoyable stay.

  • 305 rooms
  • 100% non-smoking hotel
  • 13 rooms for people with reduced mobility
  • Extra bed in room for child
    • 110/120 V AC
    • 220/240 V AC
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

Our customer reviews for ibis Styles London Excel

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 1,329 reviews

LoopyLouKent_England 2016/12/31
« Another great stay »

Third time we have stayed at this hotel and it's never disappointed us. You can't get better placed for the DLR, the Custom House Station is literally just next door, the bed is comfortable and the shower is powerful enough, if a little on the small side. Breakfast is plentiful and included in the price. For the money, I don't think you can get better.

IbisStylesLonExCel, Front Office Manager at Ibis Styles London Excel, responded to this review

Dear LoopyLouKent_England, Thank you for the lovely review and we're pleased you liked the hotel and our location. We do hope you enjoyed your time in London and look forward to welcoming you back soon. Kind regards, The Ibis Styles London Excel.

PaulSpinny 2016/12/05
« :-) »

Great hotel for price - clean, tidy and friendly, but small rooms! But not a problem for us - and again the price was fantastic £99 with breakfast for two of us. Parking onsite - for £12, not bad at all for London

IbisStylesLonExCel, Front Office Manager at Ibis Styles London Excel, responded to this review

Dear PaulSpinny, Thank you for taking the time to share your experience. We're pleased you liked the hotel and the location suited your purpose of visit. We do hope to see you again soon and thanks again for the valuable feedback. Kind regards, The Ibis Styles London Excel.

skatebabe_uk_2001 2016/09/04
« Right opposite a DLR station »

Basic Ibis accommodation that is very conveniently located right opposite a DLR station. The staff were extremely friendly and helpful. The room was fine...double bed, tea and coffee making facilities, shower etc, but a little plain.

IbisStylesLonExCel, Front Office Manager at Ibis Styles London Excel, responded to this review

Dear Skatebabe, Thank you for taking the time to share your experience. We're pleased you liked the hotel and the location suited your purpose of visit. We do hope to see you again soon and thanks again for the valuable feedback. Kind regards, Ibis Styles London Excel.

Roger E 2016/08/30
« Convenient »

The Custom House Ibis Styles is conveniently situated both for easy access to central London and for vehicle access from the M11 and A605 North Circular. It is a 15 minute commute from the hotel into Tower Gateway via the Docklands Light Railway and from there you can access the whole Tube network. It has a modern décor, comfortable beds and when we stayed during a very hot spell (August 2016) the air conditioning kept the rooms at temperature that was cool enough to sleep comfortably. The breakfast is appetising and the self service buffet is run with commendable precision for those who are in a hurry. The bar and restaurant are monern, comfortable and the staff friendly and efficient.

IbisStylesLonExCel, Front Office Manager at Ibis Styles London Excel, responded to this review

Dear Roger, Thank you for taking the time to share your experience. We're pleased you liked the hotel and the location suited your purpose of visit. We do hope to see you again soon and thanks again for the valuable feedback. Kind regards, Ibis Styles London Excel.

zorbaPlymouth_Devon 2016/07/27
« Convenient or wot? »

If you are going to the East End, then this is the place to stay. Really convenient, right outside Custom House on the DLR. Good quality throughout, with excellent victualing facilities. Staff couldn't have been more helpful.

IbisStylesLonExCel, Front Office Manager at Ibis Styles London Excel, responded to this review

Dear ZorbaPlymouth_Devon, Thank you for taking the time to share your experience. We're pleased you liked the hotel and the location suited your purpose of visit. We do hope to see you again soon and thanks again for the valuable feedback. Kind regards, Ibis Styles London Excel.

wezburns 2016/07/20
« Desperate need of refurb »

This hotel desperately needs a refurb as it looks tatty and tired The air con was always on making the room freezing with an odd odour. In the mornings, the plughole in the shower gurgled and gave off a stench of sewage - we had to leave early thank goodness! The pub attached felt just as tired and run down as the main hotel and has a standard licence so you get kicked out and told to take your drinks to the laughably titled 'lounge' - a bare room with plastic furniture. Plus points - Location. Right at the foot of the excel centre. Bed was comfortable and staff were friendly. Food in the restaurant was good. Basically - for the ramped up prices (once they cotton on to an event happening at the Excel centre, the prices triple) you get a hotel worthy of no stars. Wish we'd stayed elsewhere. Also, upon checking in, the fee for the booking was 'reserved' according to the manager. It wasn't reserved - it was taken from my bank account immediately. Misinformation was yet another nail in the coffin here. I've ticked 'excellent' for the hotel location but you can hardly attribute this to the hotel just because the building is close to something.

IbisStylesLonExCel, Front Office Manager at Ibis Styles London Excel, responded to this review

Dear Wezburns, Thank you for taking the time to tell us about your experience at the Ibis Styles London Excel. We are sorry that your experience did not meet your expectations. While we very much appreciate the positive feedback about the service, the food and the comfortable beds, we would like to thank you for your feedback, which we would draw on for future improvements and strive to make our hotel the best fit for anyone. Our maintenance department have been advised and we will investigate these matters. Would you kindly contact the hotel and advise us which room you were staying in so that we can look properly into the problems and investigate properly. Our email address is h8712-dm@accor.com. Thank you again and best regards, Ibis Styles London Excel

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