Hotel de la Cité Carcassonne-MGallery 5 stars

Customer review rating (ALL Rating) 4.8/5 1,340 reviews

Best price
guarantee
Hotel de la Cité Carcassonne-MGallery - Image 1
Hotel de la Cité Carcassonne-MGallery - Image 2
Hotel de la Cité Carcassonne-MGallery - Image 3
Hotel de la Cité Carcassonne-MGallery - Image 4
Place Auguste Pierre Pont, 11000 Carcassonne, France

Description

Hotel extras

  • A historic hotel in the heart of the Medieval City near the Château Comtal

  • A Michelin-starred gourmet restaurant for a unique culinary experience

  • Enjoy the terraces of our garden amid the ramparts

  • Relax by our outdoor pool and in our Cellcosmet and Cinq mondes spa

  • Certified ALLSAFE

Our accommodation(s)

Hotel location

Hotel de la Cité Carcassonne-MGallery

Place Auguste Pierre Pont
11000 Carcassonne
France

GPS:43.205627, 2.362696

Telephone
Fax +33 4 68 71 50 15

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,340 reviews

TripAdvisor Rating  4.5/5  2,297 reviews

Certificate of excellence 2023

Cancelled our booking in favour of a cycling team!

TripAdvisor rating 1.0/5

susanhK7112BX TripAdvisor review

I'm still fuming that they had the audacity to cancel our booking in favour of a cycling team. No super apologetic offers for the inconvenience just cancelled in favour of another more worthy customer. The real joke is that the cancellation was months after we made it to see the tour de france! I'll never come back.

Wonderful place

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

The staff was absolutely wonderful. Our rooms were charming, with great views. Our dinner in the restaurant was excellent. The breakfast was very good (though the croissants and pain au chocolat were merely good-which was surprising, given the bakery.) The only real criticism we would offer is that little things here and there seemed to be in need of repair or repainting.

Beautiful accommodations; wonderful staff.

Customer review rating 5.0/5

Elizabeth R. Couples - Confirmed reviews ALL

The concierge (6:00 am, April 4) went above and beyond to help get us to the airport in time for our flight. In addition, our room was lovely, and we had a splendid lunch in La Barbacane. Overall, a terrific experience, and we hope to return.

Dear Mrs R., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Romantic and comfortable hotel in the midst of a walled, medieval city.

TripAdvisor rating 4.0/5

ijloewy Couples - TripAdvisor review

This is an interesting hotel right in the middle of the walled city of Carcassone. You arrive at its dedicated parking lot outside the walls of the city. Then a driver (very nice guy named Roman) takes you and your luggage up into the city in a private, electric car. The hotel is quirky. To reach our suite you had to,go up to the second floor,on an elevator, then cross over to a second building, then down two flights of stairs and down a hall to the room. However, there also is a “secret” door to the street from the hallway and you can then just walk over to the first building. Once you get used to the quirks it is easy to get to a from the room without going up and down stairs(Unless someone locks the door so you cannot get back inside). The suite was large, bright and airy with French doors onto a private patio and windows which opened easily. The staff was helpful with a concierge who mapped out a nice side trip to the eighth century abbey at St. Hilaire and told us how to get to,the pedestrian bridge in the lower city with spectacular views of the walled city above. The breakfast buffet was good with eggs cooked to order. The staff was very nice and decorated our room for our anniversary. The walled City of Carcassone is unique and beautiful and the Hotel de la Cite provided a romantic and comfortable way to enjoy it.

Beautiful

Customer review rating 5.0/5

Simon P. Couples - Confirmed reviews ALL

Very happy with the service from all the staff and such a beautiful hotel too. Truly the best way to stay in Carcassonne

Dear SIMON P., We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

In partnership with TripAdvisor

Other web-users rate our hotel

  • 665 reviews 9.3/10 Location
  • 657 reviews 7.7/10 Room
  • 1,009 reviews 8.9/10 Service
  • 429 reviews 8.6/10 Food
  • 251 reviews 8.7/10 Breakfast
  • 75 reviews 6.9/10 Cleanliness
  • 70 reviews 9/10 Pool
  • 35 reviews 4/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in Carcassonne

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.