Hotel - Hôtel de la Cité Carcassonne - MGallery By Sofitel
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Mgallery by Sofitel Hotel

Hôtel de la Cité Carcassonne - MGallery By Sofitel

Place Auguste Pierre Pont 
11000  CARCASSONNE
FRANCE

1,411 reviews
TripAdvisor Rating Based on 1,411 reviews
Best price guarantee
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From 220.00 EUR Non member rate
From 209.00 EUR Member's rate Members’ Rate, join while you book
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Select your dates 220.00 EUR
Check-in from 16h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Pet allowed 0  EUR
  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Solarium

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Pet allowed 0  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Solarium
  • Babysitting on request
  • Golf  (Nearby)
  • Tennis (Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
    • Tennis (Paying, Nearby)
  • Boat excursions  (Nearby)
  • Bicycle hire facilities  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 5 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Sculpted wood paneling, ornamental tapestries and stained-glass windows - everything comes together to create a warm and intimate atmosphere.Spacious rooms elegantly decorated in a sophisticated French style and pleasantly furnished thanks to the know-how of local artisans.

  • 59 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Airconditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Crib on request
    • Work desk in all rooms
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Hôtel de la Cité Carcassonne - MGallery By Sofitel

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.5/5 Based on 1,411 reviews

KathyDHollywood_PA 2016/07/04
« Wonderful oasis in medieval city »

Hotel de la Cite is a beautiful, relaxing, comfortable spot located in the middle of old city with easy walking distance to the castle, cathedral and the many wonderful shops and restaurants. Get a room with a rampart view because the city at night is breathtaking.

DavidBlake100 2016/05/18
« Absolutely exceptional! »

What an incredible stay! It was a very special occasion and the staff were so helpful. They upgraded us to the King suite which had the most amazing balcony looking over the ramparts. This is a seriously special and memorable place and we couldn't recommend it more highly!

mauriciogarciajusto 2015/11/01
« excellent. »

The hotel has a great localization, near the cathedral. Easy acces from the parking. Nice and very confortable rooms. Varied breakfast . It seems you are in an old medieval castle. the people from the reception were very kind

Michelle R 2015/10/28
« Amazing!!!!! »

One of the best Hotel's and place's stayed in. Truely first class. The Hotel atmosphere, quality, decor, style, location, staff all excellent. walking around the town is lovely and has lots of restaurants, cafes and suitable for families. .

Gillian H 2015/10/06
« The Devil is in The Detail »

The Carcassonne World Heritage Site is a must to see and the Hôtel de la Cité is a great place to stay to visit it. But it is very expensive. Although the cost is, on the whole, justified there should be absolutely no criticisms. But unfortunately there have to be a few. We arrived by car at the parking place outside the Ramparts at 1715 or so after an eight hour drive - tired and bewildered - and were met by an arrogant young woman with a clipboard who made no attempt to explain the procedure (we speak French). We figured it out eventually. We left the car in the unsecure parking (there is no alternative) and so took most of our luggage when we were transported to the Hôtel inside the Cité by buggy. Chaos ensued. The driver, whose pleasant manner made up for the frosty initial reception, took us to our room doorway with our bags and asked us to wait to be admitted. Nothing happened so after 10 minutes I went to reception where our presence was greeted with surprise; our papers could not be found at first. But we got over all this quickly and our stay was excellent. The beautiful room with a view of the ramparts was, however, tired. Both bathroom basins were cracked. The toilet door lock had been blocked with paint. The coffee machine didn't work (fixed very promptly). We couldn't understand why there were no mirrors in the bedroom. Also, the wardrobes are in the bathroom! What ever happened to the French flair for functional design? We dined in the bustling cafés elsewhere in La Cité but breakfast in the Hôtel de la Cité was sublime with perfect food and service. The little flaws have not tarnished our memories of our visit to Carcassonne and we would do the same again - when we have saved up enough Euros!

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