Hotel address130 Victoria Street
How to reach the hotelGPS :S 41° 17' 27.75'' E 174° 46' 31.35''
Contact the hotel
- Tel. (+64)4/3854166
- Fax. (+64)4/3854167
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Grand Mercure Wellington Central City Apartments - hotel reviews in Wellington
Hotel code: 8607
Accorhotels.com customer reviews in partnership with TripAdvisor
16th September 2013, sundaysomewhere, Queenstown, New Zealand
Right in the middle of central Wellington everything is within walking distance, the room was very small and the quality of the room was average, and it could have been cleaner. We only stayed one night on our way overseas so it was fine for us as we were there only a few hours. We stayed some were else on the way back.View management response »
Management responseDear sundaysomewhere Many thanks for taking time out and placing a feedback for your stay at the Grand Mercure Wellington.Your feedback is really important to us to ensure that we are monitoring our service standards and always works for maintaining high levels and meeting our guest expectations.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind Regards Ankit Nagpal
"Promised so much"
16th August 2013, BLKRRSPORT, Rotorua, New Zealand
Another trip to Wellington and another chance to try a different Accor property. This one promised so much. Two nights in my favourite city. Paid extra for a one bedroom with harbour views. Arrived later than expected by an hour. Had requested the hotel to hold a park for me but that didnt eventuate. Why bother having a special requests section on your booking if no-one reads it!Ok so arrive in room. Wow glad I booked a one bedroom because they are real small. My partner and I dropped our bags and went to grab a late dinner. Windy Wellington was living up to her name but the whistling around the windows was starting to get annoying. Maybe some seals need replacing because if I pulled on the window the whistling stopped.Next morning pulled back the curtains to admire the (paid extra for) view and what a disappointment. The windows were filthy! The bathrooms are "tight" and the shower heads need replacing so you get a shower, not hit with a solid stream of water like turning on a garden hose. There was a TV wall bracket in the bedroom but no TV. when questioned about this, the answer was "we only supply one tv per room sir". felt a little ripped off again. Good points, clean (except exterior windows) great location. This hotel is handy to downtown shopping (Lambton Quay), waterfront and the buzz of Courtney Place. You need to get this hotel on a deal otherwise in my view it is way overrated.Avoid top floor rooms as the noisy elevator motor is very close.View management response »
Management responseDear BLKRRSPORT Thank you for choosing to stay with Grand Mercure Wellington and really appreciate that you took time out to comment on your stay with us. We have taken your comments on board and are working towards improving our services.We hope to welcome you back in near future.Kind RegardsAnkit Nagpal
"Great place for a city stay"
23rd July 2013, Clint52Turangi, Turangi
These apartments are a place my wife and I have stayed many times previously, however, the recent move to become part of the Accor group is a good one. The hotel appears to have had an upgrade and the results are great. Rooms here are small, we had a one bedroom apartment, but adequate with kitchenette. We were able to prepare our own cooked breakfast each morning. We were on the fourteenth floor and the views were outstanding! Eating breakfast on the edge of the world each morning! This is convenient to all activities in the city which are all within easy walking distance. Recommend getting upper levels if you can and on the Victoria Street side as you will get great harbour views. Our room was 1403, so maybe the upper 03 rooms are the ones to try for.View management response »
Management responseDear Clint52Turangi,Thank you for your review. We are pleased to see that you enjoyed your stay as well as the hotel facilities. We are looking forward to welcome you back to Grand Mercure Wellington again in the future.Kind regardsAnkit Nagpal
21st July 2013, Kerilee_13, Tasmania Australia
I was EXTREMELY dissappointed with our accomodation. I stayed in 4 other accommodations whilst in New Zealand. The Mercure was the most expensive out of all of them so I expected a lot better. The room was smelly, sooo smelly as soon as you walked in it was the first thing we noticed. I think the smell came from the carpet but can't be sure. It had good heating, extra blankets good bed. But too many disappointing aspects. The lock on the door was missing/broken. The stove was grotty. Maybe a fresh coat of paint would brighten it but wow get rid of that smell. Location was good.View management response »
Management responseDear KerriLee_13Many thanks for your feedback of you recent stay at the Grand Mercure Wellington. I am disappointed that some aspects of your stay have not met our usual standard and I apologize for the inconvenience caused. I have passed on your comments to my team and be rest assured issues pointed out have been addressed. It is our hope that we have an opportunity to better serve you in the future.Kind Regards,Ankit Nagpal
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.
Hotel classifications (1 to 5 stars for France) correspond to criteria laid down by local regulations.