Sails In The Desert, a member of Pullman Hotels hotel

"Comments on Sails in the Desert at Yulara Resort"

10th October 2012, Gold Coast, Qld

The Sails in the Desert is an excellent location and provides great accommodation despite the fact that it is currently undergoing renovations. As a guest at the Sails in the Desert we had access to all resources within the Yulara Resort and further as an Accor Advantage Plus member we were able to use our Advantage Plus card for Dining. It provides a great place to rest up and recharge one-self after exploring the wonders of Uluru and Kata Tjuta. The room was top class and clearly had very recently been renovated. My only criticism is that there was no ice in the room mini-bar fridge which itself seemed to have been overlooked in the renovations.

"Sails - a Pullman branded hotel?"

5th April 2012, Sydney, Australia

We checked in and our room was lovely but the wrong bedding. The room had a view of Ayres Rock. We changed rooms and had no view. The room was clean and he beds very comfortable but this is branded a Pullman and I would have expected a little more. The mini bar had not been re-stocked and the toilet did not always flush on the first attempt. While the hotel is undergoing some work at the moment and we were aware restaurants would not be operating I just wonder why they shut down all restaurants and indoor bar. Breakfast was at Gecko's and was very good but it is a little bit of a walk particularly for some of the older guest or kids. The pool was refreshing and the staff very helpful and polite. The airconditioning on low is okay and quiet but turn it up and it is very loud. While I loved the trip I think for a Pullman branding hotel you need to improve some facilities and service. If it was in Sydney or Melbourne I think it is more a Mercure. Didnt get a chance to visit the other resorts so not sure how it compares to the Desert etc. I would go back and I would probably stay here again as it is suppose to be the best on the block.

Management responseDear Accorhotels.com travellerThank you for your recent post. I was disappointed to read that your expectations were not met during your stay with us. The Sails in the Desert team aspire to ensure all guests leave feeling relaxed and satisfied with their Uluru experience. I sincerely apologise that your expectations were not met and I have addressed your concerns with my maintenance team, in particular, your concerns regarding the air conditioning unit and toilet. To ensure the safety of our guests and to make sure that the refurbishment projects are concluded in a timely manner, we have had to temporarily close all of the hotel’s indoor dining and bar facilities. However, I am pleased to let you know that all outlets and facilities will be fully operational once the refurbishments have concluded (scheduled for completion mid September 2012). We have only recently been associated with the Pullman brand and are utilising this time during the hotel’s refurbishment to ensure our standards meet, and in turn exceed, the reputation of this well respected brand. I apologise once again for the inconvenience caused to you by the closure of the restaurants and I do hope we have the opportunity in the future to welcome you back to Sails in the Desert, so we can showcase to you our refreshed hotel experience.Best regards,Andrea NestleGeneral Manager
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