KOREA, REPUBLIC OF
How to reach the hotelGPS :N 37° 30' 4.39'' E 127° 2' 7.66''
Contact the hotel
- Tel. (+82)2/20506000
- Fax. (+82)2/20506053
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Mercure Seoul Ambassador Gangnam Sodowe - hotel reviews in Seoul
Hotel code: 8594
Accorhotels.com customer reviews in partnership with TripAdvisor
11th September 2013, Victoria770, Auckland Central, New Zealand
Location : very close to the underground station (yeoksam station). no supermarkets nearby. have a few 24dairy shops.Room : clean and spacious. decent shower room.Service : no printer in the business room. could be a bit difficult to someone who'd like to print something.View management response »
Management responseWe would like to thank you for choosing Mercure Ambassador Gangnam Sodowe as your accommodation choice during your recent stay in Seoul and for taking the time to complete your valuable comment.We are very pleased to read that you enjoyed your visit in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. This will certainly motivate our staffs to keep up the good work. We hope we will have the pleasure of welcoming you again soon in Mercure Seoul.Again your valuable comment gives us an opportunity to better our service. If there is any way we can assist you further, do not hesitate to contact us. Thank you again and have a pleasant day. Sincerely, Jenna JUNGAsst. Front Office Manager
9th September 2013, Ajinwun, Medford, MA
Almost a good experience, however there was no iron provided (had to be sent up and ironing board was wobbly and peeling) and was charged for breakfast though was told this was included! After pointing out the charge I was told it was deducted from my charges only to have it resurface again at checkout! Not sure if this was due to a language barrier or not. Also there was trouble booking a DMZ tour which I was told I had plenty of time for, only to be told that due to increasing tensions there would have to be a three day advance booking. How is that helpful? Aren't you the concierge, not me?Business travelers who like wrinkled clothes, this is your place. Leisure travelers, look elsewhereView management response »
Management responseThank you for taking the time to tell us about your experience at the Mercure Seoul Ambassador Gangnam Sodowe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Regarding the iron & iron board, we have the plan to set them up in all guest's room in the near future. And for the DMZ tour, I assume that there was a miscommunication between sttaffs and you with DMZ and Panmunjum tour. Only panmunjum tour needed to make a reservation at least 3 days prior to tour day.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Jenna JUNGAsst. Front Office Manager
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Hotel classifications (1 to 5 stars for France) correspond to criteria laid down by local regulations.