Hotel - Novotel Makassar Grand Shayla
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Novotel Hotel

Novotel Makassar Grand Shayla Hotel

Jalan Charil Anwar N 28  South Sulawesi 
90115  MAKASSAR
INDONESIA

339 reviews
TripAdvisor Rating Based on 339 reviews
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Novotel Makassar Grand Shayla Hotel

Mid-scale hotel for business or family trips

The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, reap the benefits of a massage or a dip in the outdoor pool. With 4-star service and first-rate amenities, we have all your needs covered at Novotel.

Novotel Makassar Grand Shayla City Centre offers the perfect base to explore "Daeng" City. Easily accessible from Sultan Hasanuddin International Airport as well as other public transports.

Hotel extras
  • Ballroom for corporate and family events
  • Panoramic views from the Sky Lounge
  • Casual international dining at Le Square
  • WIFI throughout the hotel
  • Kids Club
This hotel is Planet 21 Bronze
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Thalassotherapy centre
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
  • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Thalassotherapy centre
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
  • Other sports activities (Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 1 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
See all services

Hotel location

Hotel - Novotel Makassar Grand Shayla

Jalan Charil Anwar N 28
South Sulawesi
90115
MAKASSAR
INDONESIA

Tel: (+62)411/3619444
Fax: (+62)411/3624222

Check-in from 14h00
Check out up to 12h00
Access and transport
  • SULTAN HASANUDDIN At 25km / 15.53 miles

GPS : -5.139171, 119.414290

Our rooms

Our 32 m² rooms can accommodate 2 adults and 2 children under 12.

  • Suite
    Suite
  • Superior Room
    Superior Room
  • Executive Room
    Executive Room
  • Executive Floor
    Executive Floor
  • 260 rooms
  • 102 non-smoking rooms
  • 1 rooms for people with reduced mobility
    • Airconditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

SQUARE Restaurant
Lunch
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

SQUARE Type of cuisine: International


Square Kitchen provides the perfect balance of authentic traditional and international cuisine. Our bar is the place to unwind with its soothing, relaxing music.

Find out more and book
LOBBY BAR Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

LOBBY BAR


Our bar is the place to unwind with its soothing, relaxing music.

See all our restaurants and bars

Your meetings and events

Novotel Makassar Grand Shayla Meeting Room

Our meeting rooms


  • Number of meeting rooms: 1
  • Maximum size: 500 m²
  • Maximum capacity: 500
  • Maximum banquet capacity: 500

Our customer reviews for Novotel Makassar Grand Shayla

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.5/5 Based on 339 reviews

Isabel_37-4 2016/07/14
« Poor customer service »

The rooms are standard for this type of hotel, but the service was not what I would have expected from an international chain. I had booked a double room several weeks ahead of time but, when I checked in late in the afternoon, I was told they only had twin rooms. When I got to my room I found the AC display flashing "Er" and I couldn't actually set it to an ambient temperature. I called the front desk and someone came up. When I pointed out that the display was showing "error", I was told there was no error and that this message was normal for their AC system. Not convinced of this story, I asked to see the display in another room to compare. The display in the other room was, of course, not flashing "Er", so I asked to switch rooms. I had an early flight to catch in the morning and so arranged in advance for a boxed breakfast to take with me. However, when I checked out there was no box waiting. In the end, all I got was a couple of pastries in a box - not even a drink to go with it! Interestingly, I checked in to the Novotel again this evening. Exactly the same issue with the AC and I had to wait over 30 minutes for them to find me a room where the AC worked effectively. The next issue was with the mini safe, which was closed. A staff member came and opened it for me but left it with the bolts sticking out, so I had to call the front desk again to have him come back and fix that too!

Novotel Makassa... G, General Manager at Novotel Makassar Grand Shayla, responded to this review

Dear Isabel_37-4 May I begin by thanking you for your review on TripAdvisor. We sincerely appreciate you taking the time to send us provide us your feedback. I deeply regret that my staff could not allocate you in the nice room, please accept my humble apologies for this inconvenience, I have instruct to my Chief Engineering to take action to fix AC error and ensure this does not happen in the future. We regret that our staff not well handle your early breakfast, regarding the meal box it has been carefully noted by our Food & Beverage Manager and will be taken into account for the next service. The experience you described causes us deep concern. It does not represent the quality of service we strive for at our hotel. I would like to end by saying that it was a pleasure to serve you at Novotel Makassar and we hope to see you again soon where you can witness the improvements we have made. Kind Regard, Jean Michel Serriere General Manager

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