Hotel - Novotel Makassar Grand Shayla
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Novotel Hotel

Novotel Makassar Grand Shayla Hotel

Jalan Charil Anwar N 28  South Sulawesi 
90115  MAKASSAR
INDONESIA

351 reviews
TripAdvisor Rating Based on 351 reviews
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Select your dates 522000.00 IDR
Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Thalassotherapy centre
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
  • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Thalassotherapy centre
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
  • Other sports activities (Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 1 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
See all services

Hotel location

Our rooms

Our 32 m² rooms can accommodate 2 adults and 2 children under 12.

  • 260 rooms
  • 102 non-smoking rooms
  • 1 rooms for people with reduced mobility
    • Airconditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Novotel Makassar Grand Shayla

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.5/5 Based on 351 reviews
Chorozio 2017/01/26
« Fruit Flies on the breakfast. No standard in the room towels. »

First of all, the people work there are fantastic, they are always smile and happy to assist you. My issue is more with the hygiene and room standard setting. You need to keep the fruit on the ice or at least cover to avoid those fruit flies around. I had towels missing on various occasions in the room, one time no hand towels, another occasion, there was no face towels. I wouldn't expect this to happen in the 4* Hotel as Novotel,

Novotel Makassa... G, General Manager at Novotel Makassar Grand Shayla, responded to this review

Dear Chorozio We sincerely appreciate you taking the time to send us provide us your feedback. I was delighted to read that you had fantastic experience from our staff service, I will thank the personally on your behalf and your kind words will be pass to our team and in particular who made your stay a memorable one. This will certainly motivate them and us all to keep up the good work. We noted for your feedback regarding hygiene issue, I have made strategic action plan with Food and Beverage Team to maintain the high level of cleanliness. Indeed we had standard set up for towel in rooms, I do apologize for the inconvenience it was this does not in any way reflect our usual level of service. Your feedback is very valuable to us as we work to be better each and every day. It is through feedback such as yours that we are able to maintain the quality of our service; your comments inspire us to strive harder in servicing our guests. We hope you will give us the opportunity of welcoming you again at Novotel Makassar. Kind Regard Jean Michel Serriere General Manager

Isabel_37-4 2016/07/14
« Poor customer service »

The rooms are standard for this type of hotel, but the service was not what I would have expected from an international chain. I had booked a double room several weeks ahead of time but, when I checked in late in the afternoon, I was told they only had twin rooms. When I got to my room I found the AC display flashing "Er" and I couldn't actually set it to an ambient temperature. I called the front desk and someone came up. When I pointed out that the display was showing "error", I was told there was no error and that this message was normal for their AC system. Not convinced of this story, I asked to see the display in another room to compare. The display in the other room was, of course, not flashing "Er", so I asked to switch rooms. I had an early flight to catch in the morning and so arranged in advance for a boxed breakfast to take with me. However, when I checked out there was no box waiting. In the end, all I got was a couple of pastries in a box - not even a drink to go with it! Interestingly, I checked in to the Novotel again this evening. Exactly the same issue with the AC and I had to wait over 30 minutes for them to find me a room where the AC worked effectively. The next issue was with the mini safe, which was closed. A staff member came and opened it for me but left it with the bolts sticking out, so I had to call the front desk again to have him come back and fix that too!

Novotel Makassa... G, General Manager at Novotel Makassar Grand Shayla, responded to this review

Dear Isabel_37-4 May I begin by thanking you for your review on TripAdvisor. We sincerely appreciate you taking the time to send us provide us your feedback. I deeply regret that my staff could not allocate you in the nice room, please accept my humble apologies for this inconvenience, I have instruct to my Chief Engineering to take action to fix AC error and ensure this does not happen in the future. We regret that our staff not well handle your early breakfast, regarding the meal box it has been carefully noted by our Food & Beverage Manager and will be taken into account for the next service. The experience you described causes us deep concern. It does not represent the quality of service we strive for at our hotel. I would like to end by saying that it was a pleasure to serve you at Novotel Makassar and we hope to see you again soon where you can witness the improvements we have made. Kind Regard, Jean Michel Serriere General Manager

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