Novotel Makassar Grand Shayla Hotel
Jalan Charil Anwar N 28
Jalan Charil Anwar N 28
The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, reap the benefits of a massage or a dip in the outdoor pool. With 4-star service and first-rate amenities, we have all your needs covered at Novotel.
Novotel Makassar Grand Shayla City Centre offers the perfect base to explore "Daeng" City. Easily accessible from Sultan Hasanuddin International Airport as well as other public transports.
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Our 32 m² rooms can accommodate 2 adults and 2 children under 12.
Square Kitchen provides the perfect balance of authentic traditional and international cuisine. Our bar is the place to unwind with its soothing, relaxing music.
Our bar is the place to unwind with its soothing, relaxing music.
Reviews collected from customers who booked on AccorHotels.com
The rooms are standard for this type of hotel, but the service was not what I would have expected from an international chain. I had booked a double room several weeks ahead of time but, when I checked in late in the afternoon, I was told they only had twin rooms. When I got to my room I found the AC display flashing "Er" and I couldn't actually set it to an ambient temperature. I called the front desk and someone came up. When I pointed out that the display was showing "error", I was told there was no error and that this message was normal for their AC system. Not convinced of this story, I asked to see the display in another room to compare. The display in the other room was, of course, not flashing "Er", so I asked to switch rooms. I had an early flight to catch in the morning and so arranged in advance for a boxed breakfast to take with me. However, when I checked out there was no box waiting. In the end, all I got was a couple of pastries in a box - not even a drink to go with it! Interestingly, I checked in to the Novotel again this evening. Exactly the same issue with the AC and I had to wait over 30 minutes for them to find me a room where the AC worked effectively. The next issue was with the mini safe, which was closed. A staff member came and opened it for me but left it with the bolts sticking out, so I had to call the front desk again to have him come back and fix that too!
Dear Isabel_37-4 May I begin by thanking you for your review on TripAdvisor. We sincerely appreciate you taking the time to send us provide us your feedback. I deeply regret that my staff could not allocate you in the nice room, please accept my humble apologies for this inconvenience, I have instruct to my Chief Engineering to take action to fix AC error and ensure this does not happen in the future. We regret that our staff not well handle your early breakfast, regarding the meal box it has been carefully noted by our Food & Beverage Manager and will be taken into account for the next service. The experience you described causes us deep concern. It does not represent the quality of service we strive for at our hotel. I would like to end by saying that it was a pleasure to serve you at Novotel Makassar and we hope to see you again soon where you can witness the improvements we have made. Kind Regard, Jean Michel Serriere General Manager
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