Sofitel Auckland Viaduct Harbour 5 stars

Customer review rating (ALL Rating) 4.2/5 1,274 reviews

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21 Viaduct Harbour Avenue, 1010 AUCKLAND, New Zealand

Description

Hotel extras

  • Stunning harbour side location in Auckland's CBD

  • La Marée signature restaurant offering a symphony of French and Latin fusion cuisine

  • Extensive leisure facilities including heated pool, jacuzzi, and fully-equipped gymnasium

  • Sofitel Spa offering an urban retreat for personalised spa treatments and well-being

  • Club Millésime offering a sophisticated and relaxing oasis with a realm of privileges

Our accommodation(s)

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Hotel location

Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue
1010 AUCKLAND
New Zealand

GPS:-36.844868, 174.757385

Telephone
Fax +64 9 909 9001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,274 reviews

TripAdvisor Rating  4.5/5  3,639 reviews

Certificate of excellence 2023

Perfect location

Customer review rating 5.0/5

Gerard Couples - Confirmed reviews ALL

Very nice boutique style hotel on the perfect location to visit the harbour and the city with very friendly staff

Dear Geert-Jan P., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anya Rendall Front Office Manager

Great hotel but food is overpriced

Customer review rating 4.0/5

Magnus Business - Confirmed reviews ALL

I have no complaints about the hotel or facilities - it's beautiful, clean and well run - but $49 for a rather plain burger is daylight robbery. I've had better for half the money.

Dear Magnus H., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. We also appreciate your comments of constructive feedback which allow us to create better stays in future. I will make sure to pass your feedback on. Thank you again for sharing your experience, and we hope to welcome you back in future. Sincerely, Anya Rendall Front Office Manager

Customer review rating 5.0/5

Matthew E. Families - Confirmed reviews ALL

The staff we're amazing, even gave my young daughter a miniature handbag. Felt at home the whole time.

Dear Matthew E., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reto Borer

Upgrade...not!

Customer review rating 0.5/5

Mark R. Business - Confirmed reviews ALL

Poor. I booked and paid for a "luxury atrium view room". I like them because they are on an upper floor, sizeable at 45m2 and quiet (you hear the fountain, not the drunks). I checked in relatively late around 9pm and are given a small room overlooking the marina. I'd previously stayed in these before and asked not to be put in one again because they're noisy. You get drunks wandering around, road sweepers etc. I was only two floors above the pavement and had a couple out under me on their cell phones until 10.30! I shut the door and the air cond is even noisier and not working (could not turn it down) so I phone reception and she tells me she'll have mainteance look into it. I say i don't want them coming up at that hour, I'm going to bed. It does turn off but 20 minutes later she wakes me with a phone call around 11pm asking if it's turned off. Argh! Long story short, paid double what I pay in Cambridge thinking i'd get a great nights sleep and I got anything but. A five star hotel should at least have air con that works so I can shut the doors to shut out the noise and a smaller room is not an upgrade in my books.

Dear Mark R., Thank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have initiated a partial refund on you bill due to your comments. We clearly did not in this occasion deliver what we are aiming to do. In regard to the upgrade we are looking more in to views rather than size as normally the marina facing rooms are higher valued. Saying this you should see a rebate in the next few days of 50% of you room bill. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reto Borer

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Everyone was very accommodating

Dear Eric & Laura P., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I did note as well the inaccuracy of the bills which we sent to you. I am investigating and if need be, get back to you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reto Borer

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Other web-users rate our hotel

  • 272 reviews 9.1/10 Location
  • 621 reviews 6.9/10 Room
  • 692 reviews 7.2/10 Service
  • 8 reviews 2.6/10 WiFi
  • 226 reviews 6.7/10 Food
  • 159 reviews 7.9/10 Breakfast
  • 148 reviews 8.2/10 Vibe
  • 118 reviews 5.7/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.