Sofitel Auckland Viaduct Harbour 5 stars

Customer review rating (ALL Rating) 4.2/5 1,240 reviews

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Description

Hotel extras

  • Stunning harbour side location in Auckland's CBD

  • La Marée signature restaurant offering a symphony of French and Latin fusion cuisine

  • Extensive leisure facilities including heated pool, jacuzzi, and fully-equipped gymnasium

  • Sofitel Spa offering an urban retreat for personalised spa treatments and well-being

  • Club Millésime offering a sophisticated and relaxing oasis with a realm of privileges

Our accommodation(s)

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Hotel location

Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue
1010 AUCKLAND
New Zealand

GPS:-36.844868, 174.757385

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,240 reviews

TripAdvisor Rating  4.5/5  3,638 reviews

Certificate of excellence 2023

Lovely hotel

Customer review rating 4.5/5

Melanie Families - Confirmed reviews ALL

We had a lovely room, plenty of space and was quiet at night which enabled a fantastic sleep.

Dear Melanie B., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reto Borer

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

Realistically, your competition is the Park Hyatt. Their service is much more polished, particularly in the restaurant both at dinner and breakfast.

Dear Paul M., Thank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The comments in regard to our competitor has been noted. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reto Borer

A COMPLETE RIP OFF

TripAdvisor rating 1.0/5

travellernz1010 TripAdvisor review

I would like to advise we paid over double the normal nightly rate. Tonight it is advertised for $367.00, they charged us $779.00 because the PINK Concert was on. An absolute rip off. The bathroom smelt so badly of old mould, only one tea spoon in the room. No rubbish bin in the Kitchenette, if you could call it that. We book with another couple and asked for rooms side by side and got level 6 and level 4. Also got charged $52.00 for carparking. I get an increase on a big weekend, but over double!!!!! How do you justify that??? What more do you give your guests than you give them on your $367.00 nightly rate. Not even bottled water. We stayed in room 626, do not take that room, we barely slept with the stench of mould coming from the bathroom. Nice towels, and comfy bed, but that is about it. Air conditioner does not work, had to sleep with the ranch slider open as the air conditioner ran as a heater. I am in Hospitality, a Boutique Lodge in Taupo, I do not inflate my prices and wow, it was an eye opener as to what I give my guests. Not even a b/fast included in that rate, no fresh milk. NOTHING. You guys should be ashamed of yourselves. I would almost go as close to saying the cost for 1 night to us of $847.62 was fraud NOT HAPPY WILL NOT RETURN YOU HAVE HAD MY MONEY BUT I WILL NOT BE A REPEAT GUEST TO SOFITEL ANYWHERE IN THE WORLD.

Excellent location and beautiful facilities

Customer review rating 5.0/5

Mercia Friends - Confirmed reviews ALL

The location of the hotel was key for us as a lot of hotels in the CBD are in noisy areas. This hotel is perfectly close enough to the party scene and harbour without the noise when trying to sleep. The hotel is gorgeous. We dealt with various staff members while there and all of them were kind. Yes the hotel does come with a hefty price tag but it is worth the larger rooms and excellent service. Unfortunately we did not have time to try all the facilities, but our room was luxurious. If I can afford it, I will definitely stay again!

Dear P. Prinsloo, We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reto Borer

Fabulous place to stay

Customer review rating 3.5/5

Vicki D. Couples - Confirmed reviews ALL

This is a well located hotel with top service

Dear Vicki D., Thank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Specially in regard to the concierge services. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reto Borer

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Other web-users rate our hotel

  • 259 reviews 9/10 Location
  • 584 reviews 6.7/10 Room
  • 659 reviews 7.1/10 Service
  • 8 reviews 2.2/10 WiFi
  • 218 reviews 6.5/10 Food
  • 143 reviews 7.6/10 Breakfast
  • 142 reviews 8.4/10 Vibe
  • 120 reviews 6.1/10 Cleanliness

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