Sofitel Auckland Viaduct Harbour 5 stars

Customer review rating (ALL Rating) 4.2/5 1,244 reviews

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Description

Hotel extras

  • Stunning harbour side location in Auckland's CBD

  • La Marée signature restaurant offering a symphony of French and Latin fusion cuisine

  • Extensive leisure facilities including heated pool, jacuzzi, and fully-equipped gymnasium

  • Sofitel Spa offering an urban retreat for personalised spa treatments and well-being

  • Club Millésime offering a sophisticated and relaxing oasis with a realm of privileges

Our accommodation(s)

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Hotel location

Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue
1010 AUCKLAND
New Zealand

GPS:-36.844868, 174.757385

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,244 reviews

TripAdvisor Rating  4.5/5  3,638 reviews

Certificate of excellence 2023

Nice hotel poor sleep due to street noise

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

You have a very nice hotel. Great location. Room was great. The issue was the noise coming from the garbage disposal (around 4am) and the buses across the road. I stayed 3 nights and I don't think I could have stayed a 4th night due to the noise. Next time I will either ask for a room not directly facing the bus depot or stay somewhere else.

Dear Jeffery W., Thank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Kindly contact me direct on your next booking in order to make sure you do not have a room like you had. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reto Borer

Great Property

Customer review rating 5.0/5

Mark &. E. Couples - Confirmed reviews ALL

We arrived late due to airline issues and were looking very forward to our stay so we were very disappointed when we arrived so late after discovering what a gem of a property this was. The staff immediately were extremely helpful and attentive. Definitely recommend this hotel.

Dear Mark S., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reto Borer

Great reception. Perfect location.

Customer review rating 5.0/5

Terry K. Couples - Confirmed reviews ALL

Total experience. All that the weary traveller would need.

Dear Terry K., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reto Borer

Lovely hotel

Customer review rating 4.5/5

Melanie Families - Confirmed reviews ALL

We had a lovely room, plenty of space and was quiet at night which enabled a fantastic sleep.

Dear Melanie B., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reto Borer

Great stay.

Customer review rating 4.0/5

Katherine K. Couples - Confirmed reviews ALL

Very helpful staff arranged early check in and allowed us to use pool facilities while we waited for our room.

Dear Katherine M., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reto Borer

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Other web-users rate our hotel

  • 265 reviews 9.1/10 Location
  • 598 reviews 6.8/10 Room
  • 671 reviews 7/10 Service
  • 8 reviews 2.2/10 WiFi
  • 221 reviews 6.5/10 Food
  • 147 reviews 8.4/10 Vibe
  • 145 reviews 7.6/10 Breakfast
  • 122 reviews 6/10 Cleanliness

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