Hotel - Grand Mercure Jakarta Harmoni
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Grand Mercure Hotel

Grand Mercure Jakarta Harmoni

Jl Hayam Wuruk No 36 37 
10120  CENTRAL JAKARTA
INDONESIA

919 reviews
TripAdvisor Rating Based on 919 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pool
  • Fitness centre  (Nearby)
  • Jacuzzi

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • SOEKARNO HATTA
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Pool
  • Fitness centre  (Nearby)
  • Jacuzzi
  • Babysitting on request

Catering

  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 16 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 483 rooms
  • 409 non-smoking rooms
  • 5 family rooms
  • 13 connecting rooms
    • 220/240 V AC
    • Airconditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

Our customer reviews for Grand Mercure Jakarta Harmoni

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 919 reviews

Robert Lieven D 2016/10/19
« Nice and enjoyable stay »

Will certainly come back. The rooms are clean and comfortable and in good condition. The breakfast is quite elaborate and complete. Asian European tastes are all there. Staf was doing a good job, from reception to cleaning and restaurant.

H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review

Dear Mr/Mrs. BandungRobert, Greeting from Grand Mercure Jakarta Harmoni… We are honored to read your review and hereby express our highest gratitude to you. Please be informed that we have taken note on all the positive comments given. Do rest assured that we will continue to work hard to ensure that our guests get the wonderful time spent here at our hotel. Best Regards, Rulvastina Randy General Manager

Pang73 2016/10/10
« Good Hotel »

Everthing is good from check in to check out. It is just something missing that makes this hotel from good to great. This is a Grand Mercure and maybe i expected a little more from the design of hotel and staff. ( I've been a Accor Plus member for 3 years and i have stayed in mainly in Accor hotels.) Lobby of hotel was not as'Grand' and some staffs lack some personal touch that make this a great stay. Room is slightly smaller in size but clean and modern. Nice bathroom with good and strong shower. We have also tried the chinese restaurant which was very good. Location of hotel is along a main road with easy access to many places in Jakarta. There is a mall with hypermart just across the main road. Overall, like i mentioned earlier, everything was good, it could have been a little better! Will return next time

H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review

Dear Mr/ Ms. Pang73 Thank you for your positive review through Tripadvisor readers. It was indeed a pleasure to read your comments and learning that our facilities have impressed you. We are also happy to hear that Grand Mercure Jakarta Harmoni is one of your preferable hotels for your next trip to Jakarta. We wish we have the opportunity to impress you again at the hotel. Kind Regards, Rulvastina Randy General Manager

lochie2016 2016/10/01
« Really easy »

Spent 12 days for business. Everything was easy. Checkin was fast, rooms were more than enough for one. I was on the 18th floor, but surprisingly the lifts were very quick. The restaurant I only ate dinners, the rest was room service due to timings. Food was ok, probably as good as it gets for Jakarta. The guys at the reception desk and security officers were all great, friendly and spot on. The only complaint is that the 07:00 bells heard down the corridor as staff prepare for cleaning the rooms - maybe start cleaning rooms a little later! I'll stay here again, it was excellent.

H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review

Dear Mr/Mrs. lochie2016, Thank you providing us and other readers through Tripadvisor with such a detailed of Grand Mercure Jakarta Harmoni. We apologies of one of your experience that not meet your expectation. We hope that you will consider us again for your next visit to Jakarta. Best Regards, Rulvastina Randy General Manager

steven888Malaysia 2016/07/25
« Well Kept room and friendly services »

Stayed here few years back when it first opened. Room are quite well kept. Breakfast selections are good but similar as I can remembered. Gym and pool are small but just nice for small group of people. Good location for the hotel as you can try to use the bus - Transjakarta to other part of the city - Central Park, Grand Indonesia etc and it will be faster than taking taxi during rush hour. The hotel also near to Sawah Besar train station. Do not stay in 18th floor as you can hear clearly when people dancing on the lounge above, unless you are night owl.

H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review

Dear steven888Malaysia Thank you providing us and other readers with such a detailed location of Grand Mercure Jakarta Harmoni. We apologies of one of your experience that not meet your expectation. We hope that you will consider us again for your next visit to Jakarta. Best Regards, Rulvastina Randy General Manager

gradscholar 2016/05/03
« 3 nights in North Jakarta - Grand Mercure Harmoni »

Chose the Deluxe configuration and it had your regular hotel room layout that you'd expect for a room at this price point. Situated in a corner of the building on the 10th floor, it had decent views but was quite a haul from the elevators (so do check with the management on location of your room especially if you're lugging golf bags et al) All was clean and neat - however the mini bar, although stocked, was locked - the front desk called to inform me that I had to place a credit card deposit which I did within 2-3 hours of checking in. Unfortunately, the mini bar was locked throughout the 4 days that I was there. An oversight, I guess. 3rd day, the forgot to replenish my TP and I had to wait an hour or so and had to make 2 phone calls to remind them of this - good thing I wasn't in such a big rush to go!

H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review

Dear Gradscholar, Thank you for sharing your experience in Trip Advisor. It is our pleasure to have you spending with Grand Mercure Maha Cipta Jakarta Harmoni. I personally apologized for the inconvenience caused and We rest assure that all the addressed issue will not happen again in the future. Customer’s satisfaction has always been the priority set for the Management and team of Grand Mercure Jakarta Harmoni. Once again thank you for you important feedback and we look forward to welcome you again in near future. Best Regards, Roni Martadinata General Manager

Gunawanh168 2016/04/05
« memorable stay »

the location of this hotel is in the central of the city is very convenient to explore jakarta with so many food surrounding ,transportation also very convenient with busway station in front of the hotel

H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review

Dear Gunawanh168 Thank you for complimenting our hotel for your destination of staying. We are happy that overall you enjoy stay in our hotel starting from location. Thank you for recommended our hotel in Trip Advisor also the team and I look forward to welcoming you back in the near future. Best Regards, Roni Martadinata General Manager

denniscyc 2016/01/24
« Wonderful stay. »

Room is clean and good customer services. However there is no welcoming drinks this time round. The hotel is very centralized to shopping areas. Hotel staffs were very helpful and approachable. Restaurant food is good but too pricy.

H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review

Dear denniscyc, Thank you very much for your review. We are always grateful when our guests take the time to share their positive feedback about our hotel facilities and our service. We always try to give the excellent service for our guest to make them satisfied. We will improve our service especially by consistently giving welcome drink upon check in (based on your comment). Once again thank you for you comment and we looked forward to welcoming you again in our hotel. Best Regards, Roni Martadinata General Manager

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