Hotel - Grand Mercure Jakarta Harmoni
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Grand Mercure Hotel

Grand Mercure Jakarta Harmoni

Jl Hayam Wuruk No 36 37 
10120  CENTRAL JAKARTA
INDONESIA

958 reviews
TripAdvisor Rating Based on 958 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pool
  • Fitness centre  (Nearby)
  • Jacuzzi

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • SOEKARNO HATTA
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Pool
  • Fitness centre  (Nearby)
  • Jacuzzi
  • Babysitting on request

Catering

  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 16 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 483 rooms
  • 409 non-smoking rooms
  • 5 family rooms
  • 13 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

Our customer reviews for Grand Mercure Jakarta Harmoni

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 958 reviews
joyceH7349SV 2017/06/19
« Feeling like home ALWAYS! »

The familiarity of the lay-out on the assigned preferred hotel room and the warm welcome of the staffs makes me wanting to stay here again & again, even though my company offered me a better grade hotel at CBD area. To build such client loyalty, I could only say: "WELL DONE, Grand Mercure Harmoni!"

H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review

Dear Mr/Mrs. JoyceH7349SV, Thank you so much for your kind words and review on Trip Advisor. It means the world to us knowing that you had a pleasant stay and we met your expectations. We are eager to have all our guests commenting like this and no matter how challenging this sounds we will continue our efforts to provide the best possible service. I am truly thankful and I am looking forward welcoming you again in our hotel for an unforgettable stay. Best Regards, Rulvastina Randy General Manager

william466 2017/06/05
« Convenient location »

TransJakarta Station is in front of the hotel. Gaja Mada Plaza is across the road, good for shopping and meals. The Dept Store at 3rd Floor has good apparel and D'Cost at 4th Floor has very good food. If you walked to Olimo area there are a lot of exchange shops with good currency exchange rates. Went further to Glokok and you would find LTC Centre with plenty of tool shops, further to Mall Manga Dua and to Manga Dua Square you would find lots of goods you would like. Really Grand Mercure Harmoni is a good hotel to stay at !

H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review

Dear Mr. William466, Thank you for your review through TripAdvisor reader. Glad to see that you explored the surrounding area thoroughly and you had a pleasant stay. Thanks for the review and thumbs up for our hotel. Please make sure you personally contact me during your next stay. Rulvastina Randy General Manager

Wong_gordon 2017/04/16
« DISCOURAGED BY RECENT STAY »

Been committed with Accor hotels around the region of years from Shanghai, Philippines, Indonesia, Thailand and Malaysia through Novotel & Pullman only to surprise by recent stay at Grand Mercure Harmoni. Categorized as Grand Mercure, one would expect no less than 5 stars experience which was reason I did excused from your other Mercure choice in Jakarta. Getting into my room, TV was flickering which took near an hour for repair while the room cleanliness and amenities been loosely setup. Breakfast setting and food quality is far from international standard, which I do seek your interest to consider reviewing your F&B options to the market. In addition, it seems receptionist at point of check-in been murmuring to duty manager which I gathered she in fact made a charge to my credit card with buffer for miscellaneous incurables rather than the rightful getting an authorization procedure. Being into Grand Mercure Harmoni since your soft opening during early days, it would have continue to reform for the better than to wait for things to break. I truly wish not the need to seek for alternative hotel during my next business trip into Jakarta.

H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review

Dear Mr. Wong_gordon, Thank you for staying with us and taking your time to write your comment in TripAdvisor. Thank you bringing this to my attention. I will personally commence an investigation on your experience during your stay and will act promptly. Stay with us again and a nice surprise will be waiting for you. Best Regards, Rulvastina Randy General Manager

Robert Lieven D 2016/10/19
« Nice and enjoyable stay »

Will certainly come back. The rooms are clean and comfortable and in good condition. The breakfast is quite elaborate and complete. Asian European tastes are all there. Staf was doing a good job, from reception to cleaning and restaurant.

H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review

Dear Mr/Mrs. BandungRobert, Greeting from Grand Mercure Jakarta Harmoni… We are honored to read your review and hereby express our highest gratitude to you. Please be informed that we have taken note on all the positive comments given. Do rest assured that we will continue to work hard to ensure that our guests get the wonderful time spent here at our hotel. Best Regards, Rulvastina Randy General Manager

Pang73 2016/10/10
« Good Hotel »

Everthing is good from check in to check out. It is just something missing that makes this hotel from good to great. This is a Grand Mercure and maybe i expected a little more from the design of hotel and staff. ( I've been a Accor Plus member for 3 years and i have stayed in mainly in Accor hotels.) Lobby of hotel was not as'Grand' and some staffs lack some personal touch that make this a great stay. Room is slightly smaller in size but clean and modern. Nice bathroom with good and strong shower. We have also tried the chinese restaurant which was very good. Location of hotel is along a main road with easy access to many places in Jakarta. There is a mall with hypermart just across the main road. Overall, like i mentioned earlier, everything was good, it could have been a little better! Will return next time

H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review

Dear Mr/ Ms. Pang73 Thank you for your positive review through Tripadvisor readers. It was indeed a pleasure to read your comments and learning that our facilities have impressed you. We are also happy to hear that Grand Mercure Jakarta Harmoni is one of your preferable hotels for your next trip to Jakarta. We wish we have the opportunity to impress you again at the hotel. Kind Regards, Rulvastina Randy General Manager

lochie2016 2016/10/01
« Really easy »

Spent 12 days for business. Everything was easy. Checkin was fast, rooms were more than enough for one. I was on the 18th floor, but surprisingly the lifts were very quick. The restaurant I only ate dinners, the rest was room service due to timings. Food was ok, probably as good as it gets for Jakarta. The guys at the reception desk and security officers were all great, friendly and spot on. The only complaint is that the 07:00 bells heard down the corridor as staff prepare for cleaning the rooms - maybe start cleaning rooms a little later! I'll stay here again, it was excellent.

H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review

Dear Mr/Mrs. lochie2016, Thank you providing us and other readers through Tripadvisor with such a detailed of Grand Mercure Jakarta Harmoni. We apologies of one of your experience that not meet your expectation. We hope that you will consider us again for your next visit to Jakarta. Best Regards, Rulvastina Randy General Manager

steven888Malaysia 2016/07/25
« Well Kept room and friendly services »

Stayed here few years back when it first opened. Room are quite well kept. Breakfast selections are good but similar as I can remembered. Gym and pool are small but just nice for small group of people. Good location for the hotel as you can try to use the bus - Transjakarta to other part of the city - Central Park, Grand Indonesia etc and it will be faster than taking taxi during rush hour. The hotel also near to Sawah Besar train station. Do not stay in 18th floor as you can hear clearly when people dancing on the lounge above, unless you are night owl.

H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review

Dear steven888Malaysia Thank you providing us and other readers with such a detailed location of Grand Mercure Jakarta Harmoni. We apologies of one of your experience that not meet your expectation. We hope that you will consider us again for your next visit to Jakarta. Best Regards, Rulvastina Randy General Manager

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