Sofitel Kunming

Customer review rating (ALL Rating) 4.7/5 778 reviews

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Description

Hotel extras

  • Stay at the tallest hotel in Kunming

  • Pamper yourself in our luxurious spa

  • Dine with views across Kunming

  • The tallest buffet restaurant in Kunming

  • Only one hotel has the helipad

Our accommodation(s)

Hotel location

Sofitel Kunming

777 South Huan Cheng Road, Xishan District
650034 KUNMING
China

GPS:25.0223790816, 102.7014398258

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  778 reviews

TripAdvisor Rating  5.0/5  4,064 reviews

Customer review rating 5.0/5

Sissi Couples - Confirmed reviews ALL

I booked this hotel for my parents. They told me that the staff here are super friendly. Thank you so much team !!!

poor service.

Customer review rating 1.0/5

Anonymous Friends - Confirmed reviews ALL

I can’t feel any benefits of the accor membership. They would not ask you if you need any benefits from your membership. No one helps you to carry the luggage! The service is very poor. The room service ( clothes cleaning) knocked my door to ask if I got any clothes required to wash. But it was before 9am!!!! Tooooo early!

尊敬的 H. 先生: Bonjour! 十分感谢您花时间告诉我们有关您在昆明索菲特大酒店的体验。非常抱歉此次入住我们未能达到您的期望,请允许我向您表达我最诚挚的歉意。 对于您提及的酒店在住客欢迎及会员福利等服务的问题上,由于我们的疏忽给您造成的困扰我们深表歉意。我们深知这是您对酒店的爱护和帮助,我们已将您的反馈及时分享给相关部门。 我们会加强对一线员工在细节服务及会员产品知识的培训,注重细节和宾客的感受,力求为每一位宾客带来美妙绝伦的入住体验,避免类似事件再次发生。 此外,关于您提及的您偏爱的枕头,不知您是否方便告知,我会更新在系统内的会员偏好,以便下次能为您提供。 感谢您告知我们您的反馈,再次向您致以真诚的歉意并期待在不久的将来能为您奉上优质的服务。 谨启 Emmy CHENG 程静 Quality & Guest Experience Manager 质量及宾客体验经理 Sofitel Kunming 昆明索菲特大酒店

Good stay but hotel needs some upgrading or renovation

Customer review rating 3.5/5

S. Y. Friends - Confirmed reviews ALL

Very helpful and friendly staff. Thankful for the minor upgrade as usual. The breakfast was really nice with a wide spread and delicious. Overall, we had a good stay. However, I feel that the building is a little dated. Probably time for upgrading or renovation as the rooms and bar on level 50 have a “old hotel” smell.

Nice hotel and Good service

TripAdvisor rating 5.0/5

Rzing_Thada Solo travel - TripAdvisor review

I have been here on November 2023 so the hotel is great with the nice room with completed amenities. I love the size of room it is good and enough space to relax also the bed is crazy I can deep sleep for whole night. Staffs are very helpful and tried to response me in English even they are not fluent much but they tried to understand what I need to know. Breakfast was variety of dishes and coming with good tastes especially the panoramic view from the restaurant at the roof top. I will be back to stay if I back to Kunming 🙂

Dear Valued guest, Bonjour! Thank you for your recognition of Sofitel Kunming, we appreciate your recommendation and we are delighted that you enjoyed your stay with us. As the first Sofitel brand hotel in Kunming, we have been committed to providing a wonderful experience for every guest. Taste delicious food and enjoy the unbelievable view at a height of 200 meters, it will give you an incredible experience. I will personally ensure that your message is share with the entire departments and we hope you can come back again and we are confident that you will have a perfect experience upon your next visit. Sincerely, Emmy CHENG Quality & Guest Experience Manager Sofitel Kunming

Well located. Comfortable rooms. Excellent service

Customer review rating 4.5/5

Jeffrey N. Business - Confirmed reviews ALL

Hotel is centrally located and facilities are first class. Service was very good.

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Other web-users rate our hotel

  • 2,833 reviews 9.5/10 Location
  • 5,060 reviews 9/10 Room
  • 8,151 reviews 9.5/10 Service
  • 43 reviews 5.5/10 WiFi
  • 2,754 reviews 8.9/10 Vibe
  • 2,410 reviews 8.7/10 Amenities
  • 1,809 reviews 9.6/10 Breakfast
  • 1,569 reviews 9.6/10 Cleanliness

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