Sofitel Kunming

Customer review rating (ALL Rating) 4.7/5 798 reviews

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Description

Hotel extras

  • Stay at the tallest hotel in Kunming

  • Pamper yourself in our luxurious spa

  • Dine with views across Kunming

  • The tallest buffet restaurant in Kunming

  • Only one hotel has the helipad

Our accommodation(s)

Hotel location

Sofitel Kunming

777 South Huan Cheng Road, Xishan District
650034 KUNMING
China

GPS:25.0223790816, 102.7014398258

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  798 reviews

TripAdvisor Rating  5.0/5  4,104 reviews

room is hot, air conditioning is not working properly

Customer review rating 3.5/5

Jinhua Couples - Confirmed reviews ALL

The check in process was slow, it took about 15-20 minutes, the room is hot, although we changed to another room, but the same problem, air conditioning was not strong enough, the room temperature stayed at 24.5 degree at night which is not comfortable to sleep

Good service

Customer review rating 5.0/5

Kritsada Couples - Confirmed reviews ALL

Staff friendly and supportive.

A beautiful scenic place.

Customer review rating 5.0/5

Kbbkt Families - Confirmed reviews ALL

Wonderdul upgraded to a 3 room villa which our family enjoyed.

Customer review rating 5.0/5

Sissi Couples - Confirmed reviews ALL

I booked this hotel for my parents. They told me that the staff here are super friendly. Thank you so much team !!!

poor service.

Customer review rating 1.0/5

Anonymous Friends - Confirmed reviews ALL

I can’t feel any benefits of the accor membership. They would not ask you if you need any benefits from your membership. No one helps you to carry the luggage! The service is very poor. The room service ( clothes cleaning) knocked my door to ask if I got any clothes required to wash. But it was before 9am!!!! Tooooo early!

尊敬的 H. 先生: Bonjour! 十分感谢您花时间告诉我们有关您在昆明索菲特大酒店的体验。非常抱歉此次入住我们未能达到您的期望,请允许我向您表达我最诚挚的歉意。 对于您提及的酒店在住客欢迎及会员福利等服务的问题上,由于我们的疏忽给您造成的困扰我们深表歉意。我们深知这是您对酒店的爱护和帮助,我们已将您的反馈及时分享给相关部门。 我们会加强对一线员工在细节服务及会员产品知识的培训,注重细节和宾客的感受,力求为每一位宾客带来美妙绝伦的入住体验,避免类似事件再次发生。 此外,关于您提及的您偏爱的枕头,不知您是否方便告知,我会更新在系统内的会员偏好,以便下次能为您提供。 感谢您告知我们您的反馈,再次向您致以真诚的歉意并期待在不久的将来能为您奉上优质的服务。 谨启 Emmy CHENG 程静 Quality & Guest Experience Manager 质量及宾客体验经理 Sofitel Kunming 昆明索菲特大酒店

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Other web-users rate our hotel

  • 2,858 reviews 9.5/10 Location
  • 5,093 reviews 9/10 Room
  • 8,163 reviews 9.5/10 Service
  • 42 reviews 5.6/10 WiFi
  • 2,781 reviews 8.9/10 Vibe
  • 2,429 reviews 8.7/10 Amenities
  • 1,823 reviews 9.6/10 Breakfast
  • 1,573 reviews 9.5/10 Cleanliness

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