Mercure Paris Levallois Perret Hotel 4 stars

Customer review rating (ALL Rating) 4.7/5 1,135 reviews

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Mercure Paris Levallois Perret Hotel - Image 1
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Mercure Paris Levallois Perret Hotel - Image 3
Mercure Paris Levallois Perret Hotel - Image 4
48 rue Chaptal, 92300 LEVALLOIS PERRET, France

Description

Hotel extras

  • Certified ALLSAFE by Bureau Veritas

Our accommodation(s)

Hotel location

Mercure Paris Levallois Perret Hotel

48 rue Chaptal
92300 LEVALLOIS PERRET
France

GPS:48.889634, 2.282697

Telephone
Fax +33 1 47 57 82 10

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

COFFEE BREACK

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,135 reviews

TripAdvisor Rating  4.0/5  442 reviews

Great service!

Customer review rating 4.5/5

Jeff Families - Confirmed reviews ALL

This is out second tome here. I must say we love the cleanliness as well as the staff. I would like to mention ms. Sofia and salvatore, because they put a personal touch to their service thats why our family loves staying here

Dear Sir Jeff, What a pleasure to receive such feedback like yours! Thank you for your kindness for Sofia, for the time you have devoted to us and for having been able to enjoy Parisian life, always in the warm and family spirit of our Mercure hotel. The whole Team is delighted to have received you with us and hopes to see you again very soon to continue the adventure together. Looking forward to welcoming you again, Best regards, Agathe

The worst hotel

Customer review rating 0.5/5

Anonymous Couples - Confirmed reviews ALL

I was scammed when checking in and asked to pay a fee of €120 extra to what I already paid on booking.com and they said I would receive a refund and never did. Also I called them and they were unhelpful, put me on hold and never responded. The worst experience I have had with a hotel! Do not stay here!!

Dear Mrs T., We apologize for any inconvenience you experienced during your recent stay. The additional fee of €120 mentioned at check-in is only a pre-authorization hold, as indicated on the ticket you received upon check-in. This is a standard procedure used to cover any incidental charges that may occur during your stay, such as room service or damage to the property. The pre-authorization hold is typically released upon check-out, provided there are no additional charges incurred. We regret that your experience with our customer service team was unsatisfactory. We strive to provide excellent service to all our guests, and we apologize for any inconvenience caused by our lack of responsiveness. Please accept our sincere apologies for any frustration or inconvenience you may have experienced. We value your feedback and will use it to improve our services in the future. Sincerely, Alexandre

Friendly service

Customer review rating 4.0/5

Michiel Business - Confirmed reviews ALL

Very helpful and friendly staff

Dear Sir Michiel, Knowing that you had a good stay is the best reward for all of us. Be sure that we will inform on your beautiful words to our entire Team. Looking forward to welcoming you again, Best regards, Hotel Mercure Paris Levallois

No elevator

Customer review rating 1.0/5

Peter Couples - Confirmed reviews ALL

Unacceptable for a 4 star hotel. Also, the room was very small and had a weird smell. Will not repeat.

Dear Jesus G., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Levallois-Perret. We apologize for any inconvenience you experienced during your stay. Regarding the absence of an elevator in our building behind the courtyard, please note that we do offer assistance with luggage for our guests upon request. We regret that this was not made clear to you upon check-in. Furthermore, we understand that room size and odor are important aspects of your comfort, and we apologize if the room did not meet your expectations in these regards. We strive to provide accommodations that meet the standards of our guests, and we regret any disappointment caused. Had we been made aware of your preferences during your stay, we would have been more than happy to accommodate your needs, including offering a room in our main building with an elevator. However, without communication on-site, it is challenging for us to address your concerns in real-time. We appreciate your feedback, and it will be used to improve our services and communication with guests in the future. We hope you will consider giving us another opportunity to exceed your expectations should your travels bring you back to our area. Sincerely, Alexandre

Friendly Accomodation

Customer review rating 5.0/5

Ed… Couples - Confirmed reviews ALL

Great accommodation with brilliant staff for our visit to Paris

Hello Sir, What a pleasure to receive such feedback as yours! Thank you for your kindness and the time you have dedicated to us. The entire team is delighted to have welcomed you to our hotel and hopes to see you again very soon to continue the adventure together 😉 Best regards, Hôtel Mercure Paris Levallois

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Other web-users rate our hotel

  • 294 reviews 9.3/10 Location
  • 537 reviews 8.2/10 Room
  • 786 reviews 9.7/10 Service
  • 7 reviews 6.5/10 WiFi
  • 332 reviews 7.6/10 Comfort
  • 302 reviews 8.8/10 Breakfast
  • 228 reviews 8.7/10 Cleanliness
  • 66 reviews 5.2/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.