Hotel - Mercure Samui Chaweng Tana
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Mercure Hotel

Mercure Samui Chaweng Tana

37/97 Moo 3 Bophut  Surat Thani 
84320 KOH SAMUI
THAILAND

551 reviews
TripAdvisor Rating Based on 551 reviews
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Mercure Samui Chaweng Tana

Mid-scale hotel for business trips or leisure

Mercure Samui Chaweng Tana, has 85 modern Thai Design rooms equipped with modern facilities, enhanced with a beautiful landscaped garden, outdoor swimming pool offers you comfort and relaxation. Located at the vibrant and exciting "Chaweng" with many entertainment spots and shopping streets, ideal for short stays or long vacations, our trained friendly staff are always ready to make you feel at home. And of course with their local Thai charms and smiles.

This hotel is PLANET 21 Gold
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • Pool
  • Breakfast
  • Babysitting on request

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • Air Conditioning
  • KOH SAMUI
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing

Leisure and activities

  • Pool
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 08:00-10:00/19:00-22:30
    • Opening hours : Week-end 08:00-10:00/19:00-22:30

Business services

  • 2 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Hotel - Mercure Samui Chaweng Tana

37/97 Moo 3 Bophut
Surat Thani
84320
KOH SAMUI
THAILAND

Tel: (+66)77/915657-96
Fax: (+66)77/915699

Check-in from 14h00
Check out up to 12h00
Access and transport
  • KOH SAMUI At 5km / 3.11 miles  - Shuttle paying
  • SEA TRANCE At 25km / 15.53 miles
  • SURATTHANI At 97km / 60.27 miles

GPS : 9.517854, 100.056202

Our rooms

  • Standard 1 Double Bed
    Standard 1 Double Bed

    Standard Room (290 sq. ft./27 m²), centralized air conditioning with individual control, tea & coffee making facilities, bathrobes and slippers, LED flat-screen TV, IDD telephone, free WIFI, hairdryer, cable/satellite TV, in-room safe, laundry service.

  • Standard Room with two single beds
    Standard Room with two single beds

    Standard Room (290 sq. ft./27 m²), split-type controlled air conditioning, tea & coffee making facilities, bathrobes and slippers, LED flat-screen TV, IDD telephone, free WIFI, hairdryer, cable/satellite TV, laundry service and in-room safe.

  • Junior Suite with 1 King Size Bed
    Junior Suite with 1 King Size Bed

    Size: 47 m² Split type Controlled air condition, Tea & coffee making facilities, bathrobes and slippers, LED Flat-Screen TV, IDD Telephone, Free WIFI, Shuttle Service to the beach, Hairdryer, Cable TV/Satellite, Laundry Service and In-Room Safe.

  • 80 rooms
  • 61 non-smoking rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Airconditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

BAANTANA THAI RESTAURANT Restaurant
Photo non contractuelle / Strictly non binding
Lunch
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

BAANTANA THAI RESTAURANT Type of cuisine: Other cooking style


Traditional Thai garden restaurant offering authentic Thai cuisine (spice! spice! spice!)

Find out more and book
POOL BAR Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

POOL BAR


Pool Bar with in-pool seating a must to experience exotic cocktails, and of course "HAPPY HOURS!"

WINE BAR Bar
Photo non contractuelle / Strictly non binding
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

WINE BAR


Located within The Le'Petit Dining room. Selection of fine wines from all parts of the world (Wine by glass promotion)

See all our bars
See all our restaurants and bars

Your meetings and events

Mercure Samui Chaweng Tana Meeting Room

Our meeting rooms


  • Number of meeting rooms: 2
  • Maximum size: 58 m2
  • Maximum capacity: 60
  • Maximum banquet capacity: 32

Our customer reviews for Mercure Samui Chaweng Tana

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating 4.0/5 Based on 551 reviews

Arturas B 2016/02/24
« Decent hotel with potential »

Decent hotel in a convenient location, authentic interior and friendly staff. Mosquitos in the room were a problem. Need to fix your plumbing asap - the drainage stench in the bathroom/toilet was horrid!

Manager_MercureSamui, General Manager at Mercure Samui Chaweng Tana Hotel, responded to this review

Dear Arturas B Thank you for your kind review and sharing your experience at our hotel on Tripadvisor. It is delightful to know that you like hotel decor, location and our staff service. Your comment regarding to the mosquito is well noted. However, Normally hotel has 2 time scheduled for mosquito fumigation per month to minimize the number of mosquito, however, as Samui Island is very tropical and humid so it is very difficult to avoid it completely. Moreover, you can request a mosquito electric repellent from housekeeping staff if you are really allergy with mosquito. For the comment of drainage in the bathroom, all the department head has been informed to recheck all room and ensure that this will not occur to another guest. We hope your concerns will not deter you from returning to our hotel and should you consider staying again with us, Regards, Nalinee K.

Craig K 2015/10/25
« Boutique Charm in Busy Chaweng »

This hotel was perfect for us. The Mercure is a small Boutique Hotel with loads of character. From the lovely indoor pond at the entrance, to the warm and rich wood architecture, you will find an intimacy that is a welcome escape from the busy outside of Koh Samui. The rooms are beautifully appointed with comfortable beds and a small balcony that overlooked a magnificent pool. Beware that there is a Back Packers Hostel across the road and for two nights we had loud music and screaming to the early hours of the next morning. Just lucky I guess. The noise was overlooked as the highlight of this hotel is the staff. Excellent Staff were throughout this little gem of a hotel when serving cocktails in the pool during Happy Hour, arranging a Birthday Cake for my Wife (Even when we found out that they had accidentally dropped the original cake and had to get an emergency cake),checking us in, serving us dinner and the girls cleaning our room who were always so friendly and professional. A special thank you to khun Tang on the Front Desk who always had a smile and was so helpful during our stay. Thank you Mercure as our stay was most relaxing.

taipeitongue 2015/08/16
« good location, with a clean room »

Stay three nights in this hotel, first day I book a standard room, but quite humble. next I move to the junior suite, not too much to paid , but the room is much better, have bath tube, spacious room. You can see the floor plan. If you plan to stay in this hotel, book the suite room. Good location on the chewen beach

Manager_MercureSamui, General Manager at Mercure Samui Chaweng Tana Hotel, responded to this review

Dear Taipeitongue We would like to thank you for choosing Mercure Samui Chaweng as your accommodation choice during your recent visit to Thailand and for taking the time to write this review. Also, we are delighted to read that you had an comfortable stay and enjoyed our service. Your comments regarding to Junior suite room, room is more spacious with a little extra paid while you can enjoy the brewing coffee in your room every morning. Thank you once agian and looking forward to have a chance to welcome you again for your next visit in Samui Sincerely yours, Nalinee K.

vilynct 2015/05/16
« lovely hotel with flower set up in room »

I asked for some set up to celebrate happy mother s day. Hotel have pre arrange the flower in the room for us. THANKS A LOT ! I also arrange transportation, good service from the male staff, i know he just join 1 month only. Reception are nice and express check in. I will stay again next time

Manager_MercureSamui, Front Office Manager at Mercure Samui Chaweng Tana Hotel, responded to this review

Thank you for your kind review and sharing your experience at our hotel on Tripadvisor. It is delightful to know that you enjoyed your stay with us and all aspects of your stay were met to your satisfaction. Your comment regarding to staff service especially to male receptionist and his team has been shared and made them very happy that our guest has had the most enjoyable and comfortable during you stay with us. Your appreciated feedback also encourages us to improve our services continuously. It is our pleasure to be at your service and looking forward to welcome you back for your next trip to Samui again. Best Regards, Nina

Rahayu T 2015/03/24
« American breakfast was included, but we were being charged for it »

I did ask the waiter, was my room include breakfast? She said it was not included. After we check out, at the airport, I found out that my room was supposed to include breakfast. We paid for two days breakfast and we did not eat breakfast for four days. I think the staffs were ignorance

Manager_MercureSamui, General Manager at Mercure Samui Chaweng Tana Hotel, responded to this review

Dear Mr. / Mrs. Thank you for taking the time to provide feedback. We are sorry to learn that your expectations were not met. Guest satisfaction and comfort are important to us and we sincerely apologize for the inconvenience experienced. Your comment regarding to double breakfast charge, it would be great if you could give us more details at gm@mercuresamuichaweng.com, so we can make a proper refund to you as this issue does not raise to my attention by our staffs. Now all F&B staffs have been retrained to ensure that this issue will not reoccur to the other guests. Without your feedback, we will not be able to improve our service continuously. Thank you very much once again for choosing us to be at your service. We hope your concerns will not deter you from returning to our hotel Warm Regards, Nalinee Krisadavivat

akitto888 2015/02/06
« family vacation »

Small lobby. Small room. Just stay short holiday it is okey.too strong cool a/c. No adjustment! Front desk speak good english. Very helpful staff. How ever this is not beach front hotel. Walk 5 mints to the beach front.

Manager_MercureSamui, General Manager at Mercure Samui Chaweng Tana Hotel, responded to this review

Dear Akitto888 It is always a pleasure to receive a feedback from our guests. Thank you so much for sharing your experience at Mercure Samui Chaweng Tana. We are glad to hear that overall you had a great stay, especially with staff service. Even we are not the beach front hotel but only 5 minutes you can reach to the beach and In terms of the hotel location, Mercure Samui Chaweng Tana locates towards the south end of Chaweng beach and to walk in The walk to the centre of Chaweng where most of the night life takes about 15-20 mins and always just a few seconds away to get plenty of restaurants and shops nearby. Once again, thank you for your kind feedback and recommend our hotel. Looking forward to welcome you back again. Warm Regards, Nalinee K.

Beekay001 2015/01/19
« Nice Property,ill trained staff, non-personal service »

- nice property, nice location, hotel has nice look and feel -breakfast could be better - ill trained staff-using mobile phone when talking to you. the girl at th reception who checked me in did not even speak English. i had to repeat everything 10 times so she would understand. - NO recognition of Accor Platinum status - nothing whatsoever. - Staff named OH at the breakfast was polite and friendly - the AC in the breakfast area was dripping water from the ceiling...and there were still tables under it!! - the chef at the live egg cooking station spoke no English...so no matter what you told her, your eggs were the way she wanted to cook - upon checkout, i was told they couldnt find my key in the room as i claimed. I was told I would be CHARGED for the plastic card. So cheap, i have stayed in dozens of hotels and i heard something like this for the first time!

Manager_MercureSamui, General Manager at Mercure Samui Chaweng Tana Hotel, responded to this review

Dear Bushra K Thank you for taking the time to provide feedback. We are sorry to learn that your expectations were not met. Guest satisfaction and comfort are important to us and we sincerely apologize for the inconvenience experienced. Your comment regarding to staff, Now all the team have been retrained new staffs to ensure that they know how much the Loyalty Member is important, So that this issue will not reoccur to the other guest. For the hotel key card, as our key card is ordered from Germany, so cost per card is higher than normal key card, therefore, we have no other choice to notice guest upon check in to be aware not to lost it. For the water dripping from the ceiling due to the air condition condense as we turn on air condition in the restaurant and open the door, so it's hard to avoid it but definitely, we have rearranged the table to ensure that it will not drop on the guest while sitting. Thank you very much once again for choosing us to be at your service and your appreciated feedback also encourages us to improve our services continuously. We hope your concerns will not deter you from returning to our hotel and should you consider staying again with us, please do not hesitate to contract me directly at gm@mercuresamuichaweng.com, so I can ensure you have a pleasant stay with us next time Warm Regards, Nalinee Krisadavivat

Edouard N 2015/01/11
« VIP welcoming, Staff really concerned by their professionalism »

As an accor gold member, I was proposed an upgrade upon my arrival. 2 welcoming drinks, a special escort to the suite and a complete tour of the suite. Was also able to get a late checkout, and lots of help in regards with all tours around ko samui. Mercure at ko samui provides also a free parking. And prices in the restaurant are really reasonnable. Wifi is working very well, that is very rare in Thailand. Not to mention that, all my previous hotels did provide me wifi details, but i never managed to log in. Location is great. 20 minutes walk to nightlife area, and only 10 seconds walk to the main street where there are plenty of restaurants and small shops. I strongly recommend this hotel.

399shirleya 2014/08/05
« 位置極佳 »

on the chaweng street, shops and massage everywhere, a lot of hotel choices, convenient choice, hotel cleaning and good service. Because I take the car lost exit paper, I called the front desk staff will be happy generation dealers inquiries, and submitted with the notification of my results and the price is affordable. only drawback is generally smaller room and swimming pool

Manager_MercureSamui, General Manager at Mercure Samui Chaweng Tana Hotel, responded to this review

Dear Mr. 399shirle. Thank you for staying with us and taking the time to post a review on Tripadvisor. We are happy to know that you enjoyed our service and convenient location Indeed, our hotel is well-located inth south of Chaweng where only 15 minutes walk, you can find exciting local attractions, shopping, transport and an great array of dining and entertainment venues. Your comment regarding to the size of the room and swimming pool is well noted and I hope that your concerns will not deter you from returning to our hotel and should you consider staying again with us, Looking forward to welcome you back for your next visit in Samui Regards, Nalinee Krisadavivat General Manager

Kristina K 2014/07/23
« Average »

My room was lovely,breakfast great but very noisy !Location was good. Service good but was extremely unhappy when accused of stealing old towels from my room which were not supplied will not stay here again for that reason !!

Manager_MercureSamui, General Manager at Mercure Samui Chaweng Tana Hotel, responded to this review

Dear Kristina... Thank you for taking the time to provide feedback. We are sorry to learn that your expectations were not met. Guest satisfaction and comfort are important to us and we sincerely apologize for the inconvenience experienced. Your comment regarding to towel in room are well noted. We will rectify it immediately with our receptionist immediately to ensure that the way she communicate to the customers cannot mislead the information. Thank you very much once again for choosing us to be at your service and your appreciated feedback also encourages us to improve our services continuously. We hope your concerns will not deter you from returning to our hotel and should you consider staying again with us, please do not hesitate to contract me directly at gm@mercuresamuichaweng.com, so I can ensure you have a pleasant stay with us next time Sincerely yours, Nalinee Krisadavivat General Manager

Mohammad J 2014/06/17
« nice boutique hotel »

nice, friendly, helpful staff..., location is good too ! clean, well maintained hotel, with a good ambience. it was a short stay, so couldn't discover more however I'm sure it would have been good too !

Steven K 2014/05/11
« great location »

the mercure samui is an excellent hotel its rooms a clean and the staff a very friendly and helpful everything is walking distance from the beach to the bars and the shopping would stay here again loved it

Manager_MercureSamui, General Manager at Mercure Samui Chaweng Tana Hotel, responded to this review

Dear Steven I am delighted to hear that you had a fantastic experience at Mercure Samui Chaweng Tana! Thank you for giving us a wonderful feedback and recommendation here in TripAdvisor. I am glad that you enjoyed hotel location, staff friendliness and comfortable stay with us. It is always encouraging to learn that guests are satisfied with our services as it is what we strive for every day. Looking forward to welcome you back again for your next trip in Samui Regards, Nalinee Krisadavivat General Manager

Belinda B 2014/04/25
« Good value for money »

We stayed in this motel in April 2014. Rooms were very clean, beds a little firm for my liking, but I like a very soft bed. They are a super king size which I loved. Restaurant service was a little slow getting meals out, other wise was good. Overall a great place to stay.

Manager_MercureSamui, General Manager at Mercure Samui Chaweng Tana Hotel, responded to this review

Dear Ms. Belinda B Thank you for your feedback following your recent stay at Mercure Samui Chaweng Tana. We are delight to learn that you had a comfortable stay with us. Your comment regarding the speed of the restaurant service is well noted. We will definitely rectify this issue urgently and ensure that this will not re-occurrence with another guest. Thank you very much once again for choosing us to be at your service and your appreciated feedback also encourages us to improve our services continuously. Looking forward to welcoming you again in the near future. Regards, Nalinee Krisadavivat General Manager

Kelly C 2014/03/31
« not as expectations »

Air condition control is no good that can't control it as setup temperature precisely. Lights are too dark, two of them don't work when I checked in this room. Facilities examination don't implement befor guests check in.

Manager_MercureSamui, General Manager at Mercure Samui Chaweng Tana Hotel, responded to this review

Dear Kelly C Thank you for your feedback following your recent stay at Mercure Samui Chaweng Tana. We are very sorry to hear that maid did not examine all the facilities properly before release the room to check in. Please accept our sincere apology for the inconvenience that was created. Thank you for your important remarks which are very helpful for us to rectify our product. Our Engineer is trying to rectify it urgently to ensure that this will not re-occurrence to another guests. We do hope we will have another opportunity to welcome you again on your next visit to Koh Samui. Regards, Nalinee Krisadavivat General Manager

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