Hotel addressAl Mina Road Bur Dubai
P O Box 66431
UNITED ARAB EMIRATES
How to reach the hotelGPS :N 25° 14' 34.60'' E 55° 16' 31.79''
Contact the hotel
- Tel. (+971)4/3019888
- Fax. (+971)4/3459994
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Mercure Gold Hotel Al Mina Road Dubai - hotel reviews in Dubai
Hotel code: 8500
Accorhotels.com customer reviews in partnership with TripAdvisor
13th September 2013, austinheyuwen, Xi'an, China
Hotel location is not very good, no subway station near the hotel, the internet in room need to pay and the Internet is free in the lobby leads to confusion, room area is very very adequate and air-conditioning works very well but the window is small, a room feel very depressed, lighting is not very good, the bathroom area is small, The staff is very enthusiastic when i check in, I used the le club points and credit card redeemed the room but the front desk staff told me they didn't charge and need to pay again,check out time spent at least 20 minutes, the reason is my membership card cannot be input into the system, whey she can not help me to the check-out and r find their own reasons after i left, why let me wait to long time, finally points so far still did not come into my account, I hope your hotel can make a skills training for front desk staff, the taxi problem also encountered during my stay, I am go to the Dubai Museum in the morning, concierge staff told the taxi about 15 dirhams, I ask the concierge staff called a taxi for me, but i Paid 30 dirhams, why should I pay double the price, the driver explained that his car is not a taxi, i want the hotel managerment to investigate the matter if you want.View management response »
Management responseDear Guest,Thank you for staying with us and the review on tripadvisor.We appreciate your constructive comments which we do take serious and discuss among our team.In regards to your enquiry, to ensure availability of taxi transportation even during peak hours, we offer the option to use either a public taxi or an external limousine company.For your information, these vehicles are equipped with meters as well and considering the higher class of vehicle the rates are higher than a public taxi.We regret should this not be fully explained to you during your stay.We are looking forward to welcoming you back again.With kind regards,Sven DrewitzGeneral Manager
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.
Hotel classifications (1 to 5 stars for France) correspond to criteria laid down by local regulations.