Mercure Gold Hotel Al Mina Road Dubai

"Gr8 stay !! Nice rooms !!"

31st January 2013, Rajeev0, Pune, India

It was a good hotel. But value for money. I will recommend this hotel. Superior Rooms- nice n specious , Bath - with Tub & wash area. Hot water anytime. Clean n tidy.Chk in - Very fast. No issues. Front desk - Helpful. Service - didn't use any.Location - just little away from metro & bur dubai. But if u get good deal its worth it as taxi is costly in dubai. Burjman also very close just 10- 15 ADE by taxi. Good veg restaurants there.Food - Didn't try as very less option for veg food.Travel desk - Helpful. Staff - very helpful. but less as it took us long time for chk out.Chk out - Allowed us for 1-2 hr late chk out even though hotel was full. We wanted to extend our stay by one day but it was sold out.Verdict - Go for it if its cheaper than Burjman or Bur duabi hotels.

Management responseDear Guest, Thank you for staying at Mercure Gold Dubai on your Dubai visit in the United Arab Emirates. I also want to thank you for taking the time to share with us your valuable feedback as it helps us in keeping up our motivation level and continue to provide excellent service to all our guests.I look forward to welcoming you back.
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"Bad service"

27th January 2013, minliang_lim, Singapore, Singapore

When I arrived late at 3 am, the front desk without checking straight away told me they were fully booked. Until I have to highlight that i have prepaid and I even called a day earlier to inform that I will be arriving after 1 am.Secondly, according to the website there should be a welcome gift, but i have to ask for it for everyday for the 3 days of my stay until they reluctantly give it to me.Last by not least, the breakfast service was horrible, the staff just hang around not setting up tables properly, for 3 days, my table was without coffee/tea cup and no tea spoon for stirring the tea. I have to use the food spoon to stir my tea for the 3 days.The verdict is I will not stay in this hotel anymore, and I would suggest that you don;t stay here too.

Management responseDear Guest, First & foremost, please accept our sincere apologies for having given you cause for disappointment following your recent stay at the Mercure Gold Dubai. We were truly and extremely concerned to have read your comments as this not at all reflective of the usual standards of service at the hotel at any time. Please be assured that we have taken this matter extremely seriously and would greatly appreciate if you could contact us on H8500-DM@accor.com giving us the opportunity to speak to you directly. Once again, our sincere apologies and we look forward to hearing from you.With best regards,
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"well"

31st December 2012, AhmedMuscat, Muscat, Oman

not worth of the money spend on it, room nice, must change the carpet, location not easy to find, nice lobby, didn't like the food. the tv channels were okey. toilet and bath nice and clean, should consider changing the rates.

Management responseI would like first of all to thank you for choosing us for your stay in Dubai. Receiving your feedback is extremely important for us and precisely noticing that we didn't reach your entire satisfaction. We are taking into consideration your concerns with a high interest.I would like as well to thank you for your positive feedback, and we are glad to read that you enjoyed the bathroom and that rooms were at your convenience. Thank you again for taking the time to share your valuable review, allow us to welcome you back at Mercure Gold for your next stay in Dubai. With best regards,
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"Mercure gold"

22nd October 2012, lolo212, Cannes, France

Housekeeping forgot 3 times to replace the empty shower gel and shampooRoom facing al mina road very noisy, should ask for a room at the opposite side...Wired internet connection in room, but reasonable speed

Management responseDear Valued Guest,Many thanks for your recent stay at our hotel and your feedback.Your feedback is indeed of utmost importance to us and is already being dealt with accordingly on a priority basis, so as to ensure our guests continue to enjoy superlative levels of service, comfort & security that they expect when staying at our hotel. Specifically, we have made a note of your comments on our House Keeping services the vehicle traffic at the front of the hotel and the Speed of our Wired Hi-Speed Internet Connectivity .Please be assured that we are addressing these issues with the concerned department heads so as to initiate corrective action at the earliest.Meanwhile, we continue to look forward to welcoming you & your distinguished guests at our hotel and to your sustained patronage & support.Thanks again & Warm Regards,Director - Sales & Marketing
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"Lots of help and concern"

9th October 2012, johnwilliam58, Singapore, Singapore

With Reference to the General Manager I want to express my heartfelt appreciation towards Mecure Gold Hotel and all of its staff members for the efforts made in professionally dealing and personally assisting me with my unexpected illness I have/caught guillqin berie syndrome (which affects the nerves), and I am in rehab at the Rahshid hospital dubaiGuillqin Berie Syndrom (GBS) is an unknown sourced nerve attacking syndrome.; I am off my feet and rehabbing them in order to restore the strength in them and to walk. GBS is rare and about one in 100000 are affected, but they do not know why. That is why GBS is a syndrome. I cannot walk nor take a plane, doctors’ orders.I especially want to thank and bring to your attention the kind and heartfelt efforts of your front desk man Abhishek. Abhishek is a very professional employee who has not forgot that service has both a professional functionary side and a personal side. Abhishek did more than what was called for in his contractual agreement. He called doctors, went to the hospital with me twice and waited for my results well beyond the end of his shift, called ambulances, assisted me in changes I had to make travel plans, helped me set up a local mobile phone, tried to help me access Wi-Fi at the Rashid Hospital, came to the hospital a number of times on his own time. I have never seen or experienced a hotel employee who went as far out of his way as Abhishek did in my case. I deeply respect the man, for he is of good moral fiber. Also Umer from IT helped me quite a bit including coming to the hospital and arranging things. Ganesh also made special efforts to help me pack, purchase medicine, transporting my luggage, kept control of my luggage when it was in my room. And of course, much of these efforts would not be possible without the oversight of Reena. In summary, I think all at Mecure Gold should be acknowledged for their effort, and especially so, Abhishek.

Management responseDear Valued Guest,We truly appreciate your kind comments regarding your recent stay at Mercure Gold Hotel Dubai. Informative feedback such as yours inspires us to consistently provide our guests with superlative levels of service they have come to expect from the Mercure brand.Your generous praises for our associates are very gratefully received and they are really helpful to all TripAdvisor readers. Thank you for sharing your thoughts !We look forward to once again make your stay with us a truly exceptional one!Thanks again & Warm Regards,Director - Sales & Marketing
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"MERCURE GOLD - REALLY GOLD ???? YES SURE TO A LARGE EXTENT"

15th September 2012, aashiesh1, Pune, India

Certainly a good place to be in. There are few things they must take care of like the price of Buffet Breakfast which is like $ 25 ++ per head is too much ...... There room service is great and concierge staff and duty managers at Reception are good and knowledgeable... very helpful .... they also have a bus stop right in front of the hotel which is an easy and convenient way to move around in Dubai ..... Also RTA bus station is very near .Travel to and from Airport is also not that bad

Management responseDear Guest,Many thanks for your recent stay at our hotel and your very encouraging feedback.Your positive feedback is a source of inspiration for our hotel and would drive our team to continue delivering superlative levels of service, comfort & security that our guests expect when staying at our hotel. We have also made a note of your observation on our Buffet breakfast pricing. Please be assured that this will be taken up by the concerned authorities & dealt with in all appropriateness. We do look forward to welcoming you & your distinguished guests at our hotel and to your sustained patronage & support.Please do feel free to write in to us if you would require any assistance with future bookings to be done. Many thanks once again & Warm Regards,Director - Sales & Marketing
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"good value for money"

13th August 2012, Aleksandar356, Paris, France

Hotel was a very good value for money. The breakfast was provided although it was Ramadan.The belongings we accidentally left in the room were sent to us.Staff was friendly.Valet parking was included in the room rate.We booked directly on accor.com website and we received very good discount.

Management responseDear Valued Guest,Many thanks for your recent stay at our hotel and your very encouraging feedback.Your positive feedback is a source of inspiration for our hotel and would drive our team to continue delivering superlative levels of service, comfort & security that our guests expect when staying at our hotel. We do look forward to welcoming you & your distinguished guests at our hotel and to your sustained patronage & support.Please do feel free to write in to us if you would require any assistance with future bookings to be done. Many thanks once again & Warm Regards,Director - Sales & Marketing
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"Clean, good value and good location"

1st June 2012

It is a good hotel located a few minutes from major business and new shopping districts. Restaurants, recreation and entertainment spots are not far.

Management responseDear Guest, We sincerely thank you for your recent stay at our hotel and for sparing your very valuable time to submit very encouraging feedback of your experience during the stay with us. We do look forward to welcoming you and your distinguished guests at our hotel and to your sustained patronage & support in the near future.Warm regards,
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"Must try harder!"

9th May 2012, LOUDSean, London

A nice new hotel with large clean rooms, but I left feeling disappointed.I found out my room was right over the bar's band's sound system (which would have done Glastonbury proud) at around 10:30 pm. At 12:30 I could take no more and rang down amazed they could rent rooms above and expect people to sleep. The front desk did say they would go and ask them to turn it down and it did get quieter. Before you ask, I sell sound systems so I am not unsympathetic to the problem, but it was excessive.Next was the bathroom. Very well appointed, but no hot water on the first day, and a 15 minute wait for hot water to finally limp through my running tap!After that was breakfast. A quite expansive spread but with the exception of the fresh bread, all the items tasted of nothing! I've never had that before. For example the orange juice was wet and orange in colour, but beyond that you would have no idea it was juice. My fresh cheese and mushroom omelette tasted of wet cardboard. To add insult to injury, you had to pay extra to use the cappuccino machine on top of your additional cost for breakfast. Cheapskates.The potential is there, they just need to go the extra mile to make it a true 4 star.

Management responseDear Guest, We sincerely thank you for your recent stay at our hotel and for sparing your very valuable time to submit very encouraging feedback of your experience during the stay with us. It is only through such feedback that we would be able to know where we go wrong and that the same could be rectified with proper measures taken and implemented in order to avoid repetitions and at the same time enhance our facilities and service offered to our guests. Your valuable observations and highlights have been well noted and certainly do agree that going an extra mile would make a big difference. Your valuable points have been taken up with the concerned departments on a priority basis and assure you that we would look into the same.Our sincere apologize for the incoveniences caused and do hope that these incidents would not deter you from choosing to stay with us again on your next visit to Dubai. We do hope that you would give us another chance to be at your service and look forward to welcoming you and your distinguished guests at our hotel and to your sustained patronage & support in the near future.Thank you and warm regards,
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"Mecure Gold Hotel"

19th March 2012, Southampton

This Mecure hotel is not up to the Mecure standard. Considering that the hotel only opened as a Mercure one month ago the standard of decoration and general feeling of the place was one of needing a face lift. The carpet in the bedroom was dirty and badly stained as were the the walls in some areas.

Management responseDear Guest, Greetings to you from Mercure Gold Hotel Dubai!My sincere thanks and appreciation for taking your valuable time in putting forth your review of observations during your recet stay with us.I would like to draw your attention to the fact that the hotel has been in operation for the past 28 months under a different flagship, but now has been recently re-branded as Mercure Gold Hotel under the flagship of Accor Hotels.Your observations are of great concern and have been noted accordingly, at the same time I would like to assure you that we are in the process of rectifying the same at the earliest in order to ensure that it reflects the standards of Mercure and Accor hotels.My sincere apologies for any inconveniences that may have been caused and trust the same would not deter you from giving us another opportunity to serve you in the near future.We sincerely look forward to welcoming you back, should you require any further assistance please feel free to contact me directly and I would be glad to be at your service.Warm regards,
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"Shower + room"

12th March 2012, Hradec

Bad experience with a shower. Ran only cold water, so showering was a unique experience. Wifi not working in the room. Noise from the street through leaky windows.------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

"It was a nightmare"

5th March 2012, Sulaymaniyah, Iraq

I can not imaging I have been in a Mercure hotel.The room was really bad, I can not compare it to other Mercure hotel.Bathroom and shower were awful.The room smell very bad.I wouldn't stay in this hotel againe.

"Poor hotel with bad management"

28th February 2012, Almaty, Kazakhstan

Was a untypical party for Dubai area till 03.30 morning in lounge bar of hotel, reception desk switch off inroom telephone cause I called them every 30 minutes about loudy music on the floor where I supposed stay alone. Just when I said reception guy that I immediately call to police after 10 minutes they stop party.

"Slow management for check-in and check-out"

1st February 2012, Tokyo, Japan

When I was checking-in this hotel, it took more than 20 min. for check-in procedure due to have small reception and only one person was taken care of reception service. the situation for my check-out was same as check-in time.The problem is shortage of receptionist. Although there were another two manager who were standed at reception, nothing to help for one person in charge of receptionist.I felt that number of manager class is too much and active person in chage is too less.It should be chamnged the above. Otherwise, the customer will be deacleased in very near future.

Management responseDear Guest, We would like to take this opportunity to thank you for your recent stay at our hotel and for sparing your valuable time in putting together your experienced at our Hotel during your recent stay. I would like to sincerely thank you for bringing these valuable points to our attention and for the constructive criticism, as it is only through feedback from our guests that we are able to rectify and improve on our service.After having personally investigated the details of your comments, I can only sincerely apologize for the inconvenience you've experienced at the time of check-in and check-out. Your observations and comments are of great concern and necessary corrective measures have been implemented to ensure that incidents of this nature do not re-occur, as this is not the standard of service we wish to promote at our Hotel.Once again, kindly accept my sincere apologies for the inconvenience caused to you during your stay with us. We thank you for the staying with us and very much hope that you will give us another opportunity to redeem ourselves in the near future.We look forward to welcoming you back to the hotel and endeavour to make your stay with us a pleasant one. If I can be of any assistance in the near future please do not hesitate to contact me directly.Warm regards,
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