Pullman Jakarta Indonesia Thamrin CBD 5 stars

Customer review rating (ALL Rating) 4.5/5 636 reviews

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Jl M H Thamrin No 59, Jakarta Pusat, 10350 JAKARTA, Indonesia

Description

Hotel extras

  • City hotel at the doorstep of Jakarta's two luxury malls: Grand Indonesia and Plaza Indonesia

  • Prime location at CBD area, overlooking Jakarta's most famous landmark

  • 23 state-of-art meeting venues including one ballroom able to welcome up to 1000 people

  • Vibrant dining options with 7 outlets

  • Easy access to public transport

Our accommodation(s)

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Hotel location

Pullman Jakarta Indonesia Thamrin CBD

Jl M H Thamrin No 59, Jakarta Pusat
10350 JAKARTA
Indonesia

GPS:-6.193499, 106.823695

Telephone
Fax +62 21 31923333

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  636 reviews

TripAdvisor Rating  4.5/5  4,263 reviews

Certificate of excellence 2023

Great location

Customer review rating 3.5/5

Graham Solo - Confirmed reviews ALL

Excellent location, great breakfast, amazing staff. Rooms starting to look a little tired. Stayed in 2015, and maybe 2018, but rooms still the same.

Dear Mr. Graham H., Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We thank you very much for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. We have taken the liberty of your feedback regarding our room, rest assured that we are cascading this to the related department. We are thrilled to hear that our Connectors were able to make a positive impression during your stay, especially Chairil. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Ajizzah Angelitta Guest Experience Manager

Wonderful stay

TripAdvisor rating 5.0/5

Shella R TripAdvisor review

I had a fantastic stay at this hotel! The staff went above and beyond to make sure I had a comfortable and enjoyable experience. The room was clean and cozy, and the amenities were top-notch. Thank you to Syarifah, Rara, and Aisyah for making our stay special with the romantic room setup! We had a wonderful time and appreciate their great service. We will definitely come back again. Thank you!

Dear Valued Guest, Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. We are thrilled to hear that our Connectors were able to make a positive impression during your stay, especially Syarifah, Rara and Aisyah. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Ajizzah Angelitta Guest Experience Manager

Dated hotel that needs renovation

Customer review rating 1.5/5

G. Y. L. Business - Confirmed reviews ALL

2 unhappy incidents 1. My room door battery was low so the card cannot go in and I have to walk all the way from my room to the front counter multiple times. 2. The tap in my bathtub gave out dirty muddy water. The only reason why I gave 3 stars instead of 1 star is because of the customer service there.

Dear Yi l. G., Greetings from Pullman Jakarta Indonesia. First of all, I would like to thank you for being our loyal guest at Pullman Jakarta Indonesia. We highly appreciate that you take the time to give us a detailed feedback of your stay. I truly regret the unfavorable series of events that have happened and would like to apologize for the shortcomings you have experienced during your stay regarding the delivery of your requests. I can assure you that it deeply saddens me that the memory of your recent visit is a rather disappointing one. I have no excuse for such unfavorable circumstances that you had to go through and I sincerely apologize for our shortcomings. I regret that the turn of events has snowballed to your frustration, and agree that we could have handled the situation much better. As a global premium brand, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met. Therefore we regret to read that there was a breach in our product quality which is a legitimate door lock replacement and unclean water at the bathtub. Feedback from our guests is paramount to us and remains our biggest learning tool. Rest assured that we have managed and took actions to follow up this issue and make sure that such incident does not recur in the future. Your feedback is a reminder for us to be more strategic with our logistics and show discipline with our process so as not to compromise our guest experience. I could only hope that there would be an opportunity for us to recover your trust and make it up to you on your next visit. Once again, we do apologize for the inconvenience and feel free to let us know for your next travel plans as we would very much welcome the opportunity to redeem ourselves and make sure that your next stay goes and remains beyond your expectations. Sincerely, With Warm Regards, Ajizzah Angelitta Guest Experience Manager

Excellent Breakfast but too much noise + Serious Plumbing Issues in Bathroom

TripAdvisor rating 3.0/5

Jack J TripAdvisor review

The hotel has excellent breakfast buffet (a large variety of Asian and Western dishes and drinks), and the hospital staff were quite friendly and helpful overall. However, the hotel rooms and facilities are not ageing well and are in serious need of a major renovation. Floor tiles show cracks here and there. I stayed in Room 614 (go and check the room out please), where the bathroom's ceiling was leaking water almost continuously (presumably from leaking/broken water pipes that are in the ceiling directly above where the shower is). I understand that March was somewhat the Ramadan period for Indonesia, but the hotel placed too much emphasis on maximizing revenue from food & beverages: after 6pm the numerous extra dinner tables that were set up outside the restaurant area overflowed quite obtrusively into the lobby area, visibly obstructing the way for other guests who were not participating in the festival. Chaotic & noisy.

Dear Mr. Jackerin Jeeradit, Greetings from Pullman Jakarta Indonesia. First of all, I would like to thank you for being our loyal guest at Pullman Jakarta Indonesia. We highly appreciate that you take the time to give us a detailed feedback of your stay. I truly regret the unfavorable series of events that have happened and would like to apologize for the shortcomings you have experienced during your stay. I can assure you that it deeply saddens me that the memory of your recent visit is a rather disappointing one. I have no excuse for such unfavorable circumstances that you had to go through and I sincerely apologize for our shortcomings. I regret that the turn of events has snowballed to your frustration, and agree that we could have handled the situation much better. As a global premium brand, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met. Therefore we regret to read that there was a breach in our product quality which is a legitimate room leaking and stay experience especially our crowded lobby. Feedback from our guests is paramount to us and remains our biggest learning tool. This helps us to evaluate our shortcomings in order to make sure that the room experience of leakage does not recur in the future. Likewise, it’s a reminder for us to be more strategic with our logistics and show discipline with our process so as not to compromise our guest experience. Mr. Jeeradit, we thank you for your understanding regarding our Restaurant - Sana Sini breakfasting condition. We pride ourselves to hold a high reputation for our food and dining experience hence the enthusiasm is often anticipated. I could only hope that there would be an opportunity for us to recover your trust and make it up to you on your next visit. Once again, we do apologize for the inconvenience and feel free to let us know for your next travel plans as we would very much welcome the opportunity to redeem ourselves and make sure that your next stay goes and remains beyond your expectations. Best Regards, Ajizzah Angelitta Guest Experience Manager

Top team at the executive lounge

Customer review rating 4.5/5

Angie Business - Confirmed reviews ALL

The executive was a peaceful oasis in a busy overnight business trip. We are able to have our meetings there and the staff were very kind in making all possible arrangements for us. Food was sufficiently pleasant to keep us fueled and nutrified. Most of all when I left my credit card behind in the lounge after checkout of the hotel, staff were quick to inform us and do the neccessary. Grateful for their efficient and trustworthy service. Grand Deluxe lounge access rooms were just about acceptable, bathrooms are in need of refurbishment. Grimy edges in the shower stall, and a bad drainage smell when the water was turned on, shower spray has tendency to spray outwards and flood everything. The toilet could only be used with the cubicle door open, not enough space for knees! And I'm only 1.7m tall. TLDR - Top staff let down by aging building.

Dear Angie Iridium Ming M., Thank you for choosing Pullman Jakarta Indonesia as your home away from home. It was truly a pleasure to serve you. At Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met. However, I do apologize for the shortfall that you have experienced. I am sorry that your experience did not meet your expectations On behalf of Pullman Jakarta Indonesia and its Connectors, please accept our sincere apology. Feedback from guests such as yourself is our biggest learning tool and will assist us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in the future. We remain hopeful of having you stay with us during your future visits to Jakarta. We remain at your disposal should require further assistance. With Warm Regards, Ajizzah Angelitta Guest Experience Manager

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Other web-users rate our hotel

  • 602 reviews 9.6/10 Location
  • 940 reviews 6.8/10 Room
  • 1,774 reviews 9.3/10 Service
  • 16 reviews 7.5/10 WiFi
  • 921 reviews 9.4/10 Food
  • 573 reviews 9.6/10 Breakfast
  • 521 reviews 8.6/10 Amenities
  • 356 reviews 7.5/10 Cleanliness

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