Mercure Serpong Alam Sutera 4 stars

Customer review rating (ALL Rating) 4.4/5 755 reviews

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Description

Hotel extras

  • Surrounded by Alam Sutera's Best Restaurants, Shopping Malls and Hospital

  • Easy Access to Indonesia Convention Exhibition and Soekarno Hatta International Airport

  • Enjoy complimentary minibar in all rooms

  • Free bicycles rent to explore Alam Sutera's greenery

  • Free PS4 Facility at Lobby, Playground near Pool area and Special Welcome Drink for Kids

Our accommodation(s)

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Hotel location

Mercure Serpong Alam Sutera

Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang
15325 TANGERANG
Indonesia

GPS:-6.244335, 106.651789

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

MINT & PEPPER

Experience a delightful dining moment with our fresh look of Mint & Pepper Restaurant. With touches of modern and contemporary urban elements, it will bring fresher nuance and cozy atmosphere to you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  755 reviews

TripAdvisor Rating  5.0/5  3,166 reviews

Customer review rating 4.0/5

Maurice A. Business - Confirmed reviews ALL

It's really sad that the carpets r quite stained for a relatively new htl. There were no coffee capsules for my second night. However nice crew n good location next to a mall.

Good stay

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Near amenities and pleasant stay

Dear YOHANES DENNY S., We very much appreciate your comments regarding your stay at the Mercure Serpong Alam Sutera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thank you and best regards, Jessica Uekermann General Manager

Perfect for Business Trips

Customer review rating 4.5/5

Andrea T. Business - Confirmed reviews ALL

always a good experience my stay at Mercure Sarpong Alam Sutera, I am greeted always as member of Accor Plus Silver with a discount on the Spa and with a free welcome drink which is always very appreciated. I also love the nice fruit platter received in the room. Room is nice, clean and functional. Internet connection is fast and perfect for me being in a business trip. Overall a very satisfactory stay. Kudos to the ladies at the reception, always smiling, kind and efficient.

Dear ANDREA T., We very much appreciate your comments regarding your stay at the Mercure Serpong Alam Sutera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thank you and best regards, Jessica Uekermann General Manager

Meeting government

TripAdvisor rating 5.0/5

entin k TripAdvisor review

The stay was great, meeting went well the function room spacious the food was tasty. Staff super friendly and helpful. Best hotel for business and leisure will definetely comeback Goog jood gaesssssssssssszssssssssssssdxdzxxxxxzzxxxxxx

Dear entink2024, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

Strategic location, walk to mall, walk to street food, eg Seafood Pak Petruk,

Customer review rating 4.5/5

Wayne M. Solo - Confirmed reviews ALL

Comfortable, clean room with contemporary modern design. Very nice bed. Bathroom was clean, good shower rose with rapidly warm water..always welcome. Room 707 had a pleasant outlook.

Dear WAYNE M., Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

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Other web-users rate our hotel

  • 308 reviews 9.4/10 Location
  • 459 reviews 7.6/10 Room
  • 598 reviews 9.1/10 Service
  • 10 reviews 8.2/10 WiFi
  • 254 reviews 8/10 Cleanliness
  • 151 reviews 7.5/10 Breakfast
  • 58 reviews 9.8/10 Pool
  • 9 reviews 0.8/10 Bar

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