Hotel - Mercure Serpong Alam Sutera
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Mercure Hotel

Mercure Serpong Alam Sutera

Jl Alam Sutera Boulevard Kav23  Serpong  South Tangerang 
15325  TANGERANG
INDONESIA

407 reviews
TripAdvisor Rating Based on 407 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Solarium

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Air Conditioning
  • SOEKARNO HATTA
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Solarium
  • Golf  (Nearby)
  • Tennis (Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)

Catering

  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 6 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 171 rooms
  • 139 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Serpong Alam Sutera

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 407 reviews
Jessica G 2017/05/21
« convenience location with lots of perks »

Nicely located across Living World Mall for all kinds of restaurants for meeting venues options. Room is rather small but with good benefits. Good services overall, will recommend for all sort of business travelers, close to the airport

selfie_helpianti 2017/01/07
« Great escape at Mercure Serpong Alam Sutera »

I stayed at Mercure Serpong Alam Sutera on Jan 3, 2017 for 1 night. It was a really good hotel. It took only 5 minutes for check in and also check out. I stayed at Privilege Room, the room was good, spacious, clean, and also free for the minibar. The Pool also good and clean. The location near the mall. Overall, it was a great escape for me and my lil fam! 😊

Cyril M, General Manager at Mercure Serpong Alam Sutera, responded to this review

Dear Ms. Selfie Helpianti Warm greeting from Mercure Serpong Alam Sutera Thank you for posting a perfect score and greet review of your stays at Mercure Serpong Alam Sutera. Thank you for choosing to stay at Mercure Serpong Alam Sutera and share your excellent review on TripAdvisor, We are waiting for welcoming you back at Mercure Serpong Alam Sutera soon. We hope that your next visit will be enjoyable as the previous one. Once again, thank you for staying with us. Best regards, Cyril Mas General Manager

dewio236 2016/12/19
« nice place to stay with ur family »

A quick comment to say how much I enjoyed my stay at your very pleasant hotel last week.Thank u for the bday cake to my huby, thank you for mrs.vina and staff who help me to surprise my hub! and for The bedroom was nicely furnished and spotless and the bed very comfortable indeed. The light supper was delicious and the breakfast excellent Above all you both have a very welcoming and helpful attitude to your guests - qualities particularly admired by tired guests on arrival special to mrs. Vina ! We will be getting in touch later in the year.

Cyril M, General Manager at Mercure Serpong Alam Sutera, responded to this review

Dear Ms Dewi0236 Thank you for taking the time to tell us about your experience at the Mercure Serpong Alam Sutera., Ms Vina ! Our staffs are happy to play a part in making your stay a comfortable and memorable one. I will surely share your compliment with the team, Thank you again for sharing your experience; we hope your partner loved the pleasant surprise and we hope that Mercure Serpong Alam Sutera will be your continued venue of choice in the near future! Best Regards, Cyril Mas General Manager

Nate D 2016/08/01
« Clean, Comfortable decent wifi »

The rooms were clean and comfortable, good wifi and the shower water pressure was good. Check in and out was average and could use some improvement. They ended up swiping my card 4 times, ie 4 charges to the card, to settle the account even though I showed them the account as printed was incorrect. I booked via the Accor website and choose a package that included breakfast, except it only included 1 morning not 2 so had to pay at the hotel for the additional day. On top of this the breakfast was cold. The sausages looked like they were taken out of the fridge, not grilled and put into the chafing tray cold, i could see them sweating in the semi-warm tray. Dinner on the first night was a stuffed chicken roulade - dry and again served cold. Night two was a beef rib - nice cut lots of marble except it was again served cold and instead of a silky mouthful of beef it was just a mouthful of congealed fat. The night I checked out thought third time lucky ... why not ordered the lamb and this time was served hot and well cooked. Perhaps from breakfast to dinner people need to be taught to serve food HOT. Average at best rooms nice, eat elsewhere.

Cyril M, General Manager at Mercure Serpong Alam Sutera, responded to this review

Dear Nate D, Thank your choosing to stay at Mercure Serpong Alam Sutera. I appreciate you taking a moment to share on your experience. Please accept my sincere apologies with the challenges your experienced with our Food and Beverages services. Our Food and Beverage Manager is addressing the issue right now in view to ensure that it will not re-occur in the future. On the other hand I am very please to the enjoyed the cleanliness and the comfort of the entire hotel as well as the Wi-Fi services. We are looking forward to welcome you back again as it will allow us to show you our Food and Beverage improvement. Thanks again for your kind feedback. Very best regards. Cyril Mas General Manager

padman_ar 2016/04/04
« New and comfort »

I have been returning this hotel regularly during my business trip, the service and treatment is very pleasant. Every visits I receive the same warm welcome from the staffs and some of the remembers me very well. I would definitely recommend this hotel for business travelers

Cyril1804, General Manager at Mercure Serpong Alam Sutera, responded to this review

Dear padman_ar, Thank you very much for taking time to share your valuable comments on TripAdvisor. Its always a real pleasure to receive lovely feedback. We do hope to welcome you back again soon. Thanks again. Cyril Mas General manager

Bob C 2015/12/30
« Excelent Stay »

I booked 6 rooms this time for whole my colleagues. Not first time staying in Mercure Alam Sutera, and always feel comfortable here. Walk distance to flavor bliss( where you could grab a bite) and just cross road to mall of Living world, nice location. If you are visiting Tangerang area, this hotel would be the best in the area. Accor group provides special check-in desk for members, so please make sure this desk is for "loyal guests" as always.

sylvain L, General Manager at Mercure Serpong Alam Sutera, responded to this review

Dear Mr Bob Thank you so much for your such amazing review. The fact also that you are coming back to our hotel is the best result for us and we really appreciate your sharing on tripadvisor. We are waiting for your next visit very soon Our best regards

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