Mercure Serpong Alam Sutera
Jl Alam Sutera Boulevard Kav23
Jl Alam Sutera Boulevard Kav23
Located within the Integrated Alam Sutera Complex, Mercure Serpong Alam Sutera is situated between Omni International Hospital and Living World Shopping Mall, at the centre of the lifestyle, entertainment and gastronomical hub. A mere 30 minutes' drive from the Jakarta city centre and less than one hour from Soekarno-Hatta International Airport, our 171 stylish rooms and modern facilities make our hotel ideal for both business and leisure travelers.
Discover Alam Sutera, well known as the best town for cycling and jogging with a green and healthy environment. Explore the culinary indulgence, entertainment and shopping experience, such as Flavor Bliss, IKEA, Mall @Alam Sutera and Living World.
Mercure Serpong Alam Sutera provides stylish Meeting Rooms and large Grand Ballroom. To explore the area, the hotel offers bicycles free of charge. Indulge in the pool with beautiful Alam Sutera view and also enjoy free minibar and Wi-Fi in all rooms.
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
GPS : -6.244335, 106.651789
Experience our spacious Privilege Room with 1 Double Bed, 32 m², and enjoy the following extras: modern espresso machine, large stylish sofa, full bathroom amenities, comfortable bathrobes plus complimentary full minibar and daily newspaper.
Experience our spacious Privilege Room with 2 Single Bed, 32 m², and enjoy the following extras: modern espresso machine, large stylish sofa, full bathroom amenities, comfortable bathrobes plus complimentary full minibar and daily newspaper.
The contemporary superior room comes with Twin Beds, 26-28 sq.m., bathroom with shower, minibar, LCD TV, WIFI Internet access.
The contemporary superior room (26-28 sq.m.) comes with 1 Queen Bed, bathroom with shower, minibar, LCD TV, WIFI Internet access.
Thematic restaurant with Eastern and Western cuisine. Offering a generous Line-up for buffet breakfast, A la Carte menu for lunch and dinner.
Located on the ground floor with a trendy concept, the Lobby Lounge & Bar is the ideal location to relax after a long day in the city. It is also the ideal spot to meet for coffee, tea or refreshment throughout the day.
The Maniz Pool Deck offers cocktail, fresh fruit juice drinks, salad, sandwiches, steamed food and ice cream. During the day, snacks and drinks are available.
Reviews collected from customers who booked on AccorHotels.com
The rooms were clean and comfortable, good wifi and the shower water pressure was good. Check in and out was average and could use some improvement. They ended up swiping my card 4 times, ie 4 charges to the card, to settle the account even though I showed them the account as printed was incorrect. I booked via the Accor website and choose a package that included breakfast, except it only included 1 morning not 2 so had to pay at the hotel for the additional day. On top of this the breakfast was cold. The sausages looked like they were taken out of the fridge, not grilled and put into the chafing tray cold, i could see them sweating in the semi-warm tray. Dinner on the first night was a stuffed chicken roulade - dry and again served cold. Night two was a beef rib - nice cut lots of marble except it was again served cold and instead of a silky mouthful of beef it was just a mouthful of congealed fat. The night I checked out thought third time lucky ... why not ordered the lamb and this time was served hot and well cooked. Perhaps from breakfast to dinner people need to be taught to serve food HOT. Average at best rooms nice, eat elsewhere.
Dear Nate D, Thank your choosing to stay at Mercure Serpong Alam Sutera. I appreciate you taking a moment to share on your experience. Please accept my sincere apologies with the challenges your experienced with our Food and Beverages services. Our Food and Beverage Manager is addressing the issue right now in view to ensure that it will not re-occur in the future. On the other hand I am very please to the enjoyed the cleanliness and the comfort of the entire hotel as well as the Wi-Fi services. We are looking forward to welcome you back again as it will allow us to show you our Food and Beverage improvement. Thanks again for your kind feedback. Very best regards. Cyril Mas General Manager
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