Hotel - Mercure Serpong Alam Sutera
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Mercure Hotel

Mercure Serpong Alam Sutera

Jl Alam Sutera Boulevard Kav23  Serpong  South Tangerang 
15325 TANGERANG
INDONESIA

341 reviews
TripAdvisor Rating Based on 341 reviews
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Mercure Serpong Alam Sutera

Mid-scale hotel for business trips or leisure

Located within the Integrated Alam Sutera Complex, Mercure Serpong Alam Sutera is situated between Omni International Hospital and Living World Shopping Mall, at the centre of the lifestyle, entertainment and gastronomical hub. A mere 30 minutes' drive from the Jakarta city centre and less than one hour from Soekarno-Hatta International Airport, our 171 stylish rooms and modern facilities make our hotel ideal for both business and leisure travelers.

Discover Alam Sutera, well known as the best town for cycling and jogging with a green and healthy environment. Explore the culinary indulgence, entertainment and shopping experience, such as Flavor Bliss, IKEA, Mall @Alam Sutera and Living World.

Hotel extras

Mercure Serpong Alam Sutera provides stylish Meeting Rooms and large Grand Ballroom. To explore the area, the hotel offers bicycles free of charge. Indulge in the pool with beautiful Alam Sutera view and also enjoy free minibar and Wi-Fi in all rooms.

This hotel is PLANET 21 Gold
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Breakfast
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Air conditioning
  • SOEKARNO HATTA
  • Hotel open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Solarium
  • Golf  (Nearby)
  • Tennis  (Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 6 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Hotel - Mercure Serpong Alam Sutera

Jl Alam Sutera Boulevard Kav23
Serpong
South Tangerang
15325
TANGERANG
INDONESIA

Tel: (+62)21/29668668
Fax: (+62)21/29668658

Check-in from 14h00
Check out up to 12h00
Access and transport
  • CIPAGANTI SHUTTLE : BANDUNG BSD, WTC BSD
  • SOEKARNO HATTA At 30km / 18.64 miles  - Shuttle paying
  • SERPONG STATION At 11.8km / 7.33 miles

GPS : -6.244335, 106.651789

Our rooms

  • Privilege Room with Double Bed
    Privilege Room with Double Bed

    Experience our spacious Privilege Room with 1 Double Bed, 32 m², and enjoy the following extras: modern espresso machine, large stylish sofa, full bathroom amenities, comfortable bathrobes plus complimentary full minibar and daily newspaper.

  • Privilege Room with Twin Beds
    Privilege Room with Twin Beds

    Experience our spacious Privilege Room with 2 Single Bed, 32 m², and enjoy the following extras: modern espresso machine, large stylish sofa, full bathroom amenities, comfortable bathrobes plus complimentary full minibar and daily newspaper.

  • Superior Room with twin beds
    Superior Room with twin beds

    The contemporary superior room comes with Twin Beds, 26-28 sq.m., bathroom with shower, minibar, LCD TV, WIFI Internet access.

  • Superior Room with Queen Bed
    Superior Room with Queen Bed

    The contemporary superior room (26-28 sq.m.) comes with 1 Queen Bed, bathroom with shower, minibar, LCD TV, WIFI Internet access.

  • 171 rooms
  • 139 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
    • 110/120 V AC
    • 220/240 V AC
    • Airconditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

MINT & PEPPER Restaurant
Lunch
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

MINT & PEPPER Type of cuisine: International


Thematic restaurant with Eastern and Western cuisine. Offering a generous Line-up for buffet breakfast, A la Carte menu for lunch and dinner.

Find out more and book
MOCCA Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

MOCCA


Located on the ground floor with a trendy concept, the Lobby Lounge & Bar is the ideal location to relax after a long day in the city. It is also the ideal spot to meet for coffee, tea or refreshment throughout the day.

MANIZ POOL DECK Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

MANIZ POOL DECK


The Maniz Pool Deck offers cocktail, fresh fruit juice drinks, salad, sandwiches, steamed food and ice cream. During the day, snacks and drinks are available.

See all our bars
See all our restaurants and bars

Your meetings and events

Mercure Serpong Alam Sutera Meeting Room

Our meeting rooms


  • Number of meeting rooms: 6
  • Maximum size: 550 m2
  • Maximum capacity: 700
  • Maximum banquet capacity: 300

Our customer reviews for Mercure Serpong Alam Sutera

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating 4.0/5 Based on 341 reviews
Nate D 2016/08/01
« Clean, Comfortable decent wifi »

The rooms were clean and comfortable, good wifi and the shower water pressure was good. Check in and out was average and could use some improvement. They ended up swiping my card 4 times, ie 4 charges to the card, to settle the account even though I showed them the account as printed was incorrect. I booked via the Accor website and choose a package that included breakfast, except it only included 1 morning not 2 so had to pay at the hotel for the additional day. On top of this the breakfast was cold. The sausages looked like they were taken out of the fridge, not grilled and put into the chafing tray cold, i could see them sweating in the semi-warm tray. Dinner on the first night was a stuffed chicken roulade - dry and again served cold. Night two was a beef rib - nice cut lots of marble except it was again served cold and instead of a silky mouthful of beef it was just a mouthful of congealed fat. The night I checked out thought third time lucky ... why not ordered the lamb and this time was served hot and well cooked. Perhaps from breakfast to dinner people need to be taught to serve food HOT. Average at best rooms nice, eat elsewhere.

Cyril M, General Manager at Mercure Serpong Alam Sutera, responded to this review

Dear Nate D, Thank your choosing to stay at Mercure Serpong Alam Sutera. I appreciate you taking a moment to share on your experience. Please accept my sincere apologies with the challenges your experienced with our Food and Beverages services. Our Food and Beverage Manager is addressing the issue right now in view to ensure that it will not re-occur in the future. On the other hand I am very please to the enjoyed the cleanliness and the comfort of the entire hotel as well as the Wi-Fi services. We are looking forward to welcome you back again as it will allow us to show you our Food and Beverage improvement. Thanks again for your kind feedback. Very best regards. Cyril Mas General Manager

padman_ar 2016/04/04
« New and comfort »

I have been returning this hotel regularly during my business trip, the service and treatment is very pleasant. Every visits I receive the same warm welcome from the staffs and some of the remembers me very well. I would definitely recommend this hotel for business travelers

Cyril1804, General Manager at Mercure Serpong Alam Sutera, responded to this review

Dear padman_ar, Thank you very much for taking time to share your valuable comments on TripAdvisor. Its always a real pleasure to receive lovely feedback. We do hope to welcome you back again soon. Thanks again. Cyril Mas General manager

Bob C 2015/12/30
« Excelent Stay »

I booked 6 rooms this time for whole my colleagues. Not first time staying in Mercure Alam Sutera, and always feel comfortable here. Walk distance to flavor bliss( where you could grab a bite) and just cross road to mall of Living world, nice location. If you are visiting Tangerang area, this hotel would be the best in the area. Accor group provides special check-in desk for members, so please make sure this desk is for "loyal guests" as always.

sylvain L, General Manager at Mercure Serpong Alam Sutera, responded to this review

Dear Mr Bob Thank you so much for your such amazing review. The fact also that you are coming back to our hotel is the best result for us and we really appreciate your sharing on tripadvisor. We are waiting for your next visit very soon Our best regards

Destyr0787 2015/12/19
« Love it! »

When i stay in mercure alama sutera over all is excellent, Strategic location, good Services and nice breakfast menu, I woukd be recomended for all my friend to stay in mercure alam sutera, love it,:)

sylvain L, General Manager at Mercure Serpong Alam Sutera, responded to this review

Dear Desty Thank you so much for your great recommendation about Mercure Serpong Alam Sutera. We are realy happy to read that you enjoyed your stay with us and we are waiting for your next visit with impatience. All our best regards

alec616 2015/11/11
« Good stay »

Room is good. However, the restaurant service was not up to standard for a la carte lunch. The food was not served after 35 minutes which I have to ask for packing to take away and have it in a rush in the car. Also there are lots of mosquitos at the lobby bar which I got few bites in an evening drink after dinner.

sylvain L, General Manager at Mercure Serpong Alam Sutera, responded to this review

Dear Mr Alec Thank you for taking the time to give us feedback about your experience with us. We are deeply concern about your strong message and we already shared your disappointment with our Food and Beverage team. I assure you that it is not representing our quality of service and we already reviewed our process on that day to avoid repeating situation in the future. Please accept my personnal appologies. Just on the beginning of the raining season, we are in Jakarta subject to growing population of musquito. We are providing repelent for our guest to continue to enjoy outside facilities. We sincerely hope that you will keep the "good Stay" as main memory and we hope to see you again soon. Our best regards

Roy H 2015/10/28
« Excellent Hotel in the centre of Alam Sutra Tangerang »

The hotel is greatly located in the heart of Alam Sutra Complex, Tangerang (+/- 30 Km to Jakarta city centre - 1 hour drive). Living World shopping centre is just across the street and Flavor Bliss (the food centre complex) is located at the other side of the main road. Stayed there during weekend and apparently his hotel is popular among locals for weekend gateway (a lot of family with kids) and wedding events. It has a nice infinite pool located at 3rd (or 4th?) floor. The small gym, with glass walls, is facing the pool. It's a good place to chill out and enjoy the fresh air. The staff is very professional, friendly and well trained. They know how to threat Platinum member, upgraded my room automatically. excellent service. The food at the restaurant was nice, reasonable price. The buffet breakfast was excellent, a lot of choices (good mix of western and local Indonesian food). One of the best buffet breakfast we had in Mercure chains. Overall, really enjoy our stay at this hotel. Will definitely recommend it and come back for next stay.

sylvain L, General Manager at Mercure Serpong Alam Sutera, responded to this review

Dear Mr Roy Thank you for your time and this great review. As you say, Mercure Alam Sutera, as business hotel during the week, is changing face during week-end as perfect leisure gateway at perfect distance from Jakarta. Our facilities and the location in the middle of entertainment area turn it to a family perfect hub. We really appreciate your recommendation. We are waiting for your next stay. Our best regards

SuhebJan 2015/09/21
« comfortable and convenient »

The place is clean, comfortable and convenient. It is also next to a big mall, so there are loads of options for food/drink. The shops do close a little early in this town, so check with the outlet. The hotel also has a nice pool and very functional gym.

sylvain L, General Manager at Mercure Serpong Alam Sutera, responded to this review

Dear SuhebJan, Thank you for your time to send us your kind review. We are glad that you enjoyed your stay with us, our facilities and the great location of the hotel. We are expecting to see you again soon. Our best regards

pascalgunawan 2015/07/27
« Nice location - probably the best in Alam Sutera »

I stayed at Mercure Alam Sutera with my family on June 2014. Check-in was ok. Staff was very kind and helpful. As member of Accor, we got upgraded room. The room was big and comfortable. For Mercure standard, I think breakfast was better than expected. But the best is its location. The hotel was very easy to find and located strategically across the Living World Shopping Mall and Flavor Bliss. Definetely would stay here at our next visit to Alam Sutera, as I think it's probably the best hotel in Alam Sutera so far..

sylvain L, General Manager at Mercure Serpong Alam Sutera, responded to this review

Dear Mr Pascal Thank you very much for your nice review and comments. It was a pleasure to welcome you. We are happy to read that you enjoyed the location and our service and facilities. We are expecting fot your next stay very soon. Our best regards

sandybanawi 2015/07/23
« Wonderful stay at mercure alam sutra »

Wonderful2 stay... Nice hotel and excelent staffs. The hotel rents bikes, its very good to ride bike in this hotel's areas, especially in the morning when trafic is not very busy. The hotel also near one of the best mall in the area. I am looking foward for another stay at this hotel... Aaaaaaa aaaaaa aaaaaaa aaaaaaa aaaaaaa aaaaaaaaa aaaaaaa aaa aaa aaa aa AAAA AAAA AAAAA AAAAA AAAAA AAAAA aaaa aaaa aaaaa aaaa aaaaa aaaaa aaaa aa Aaa aaa aa aa aa aa aa aaa aaa aaa aaa aaaa. AA. A A A A A A. A A A. A. A.

sylvain L, General Manager at Mercure Serpong Alam Sutera, responded to this review

Dear Mr Sandy Thank you for your "Wonderful" comments. Amazing review... Thank you to share online that you really appreciate staying with us. For sure we are waiting also for your next stay. All our best regards

simonhoedoyo 2015/06/04
« Best in the Area »

This hotel might be the best option in Tangerang. Located next to Living World shopping mall and Omni Hospital, opposite Flavour Bliss (food central). Room is standard for Mercure, cleanliness is good, quite new hotel. Breakfast is excellent

sylvain L, General Manager at Mercure Serpong Alam Sutera, responded to this review

Dear Mr simon Thank you so much for such review and feedback. This is an amazing motivation for all our team when we share your comments to do even better. We are looking forward to welcome back our Best Guest as soon as possible. With all our best regards

lianasari 2015/05/18
« My first time stayed in Mercure hotel »

We got great expirence in Mercure hotel alsut couse the swimming pool clean n the nasi goreng kampung so good at maniz restaurant n the services also good n friendly n room service take care our problem n needs very good n very fast.

sylvain L, General Manager at Mercure Serpong Alam Sutera, responded to this review

Dear Mrs Lianasari Thank you so much for taking the time to review our hotel with such nice comments on our facilities and service. All our team is proud to read your kind remarks and will be trully happy to welcome you again in our Mercure hotel. All our best regards

Tari_Z 2015/04/29
« friendly staff »

Stayed with my husband and daughter. Pro: staffs are very friendly and helpful - front desk, concierge, security, restaurant's cook -, easy to access, overall clean room, free beverages in room, affordable price Cons: room is really small

sylvain L, General Manager at Mercure Serpong Alam Sutera, responded to this review

Dear Mrs Tari Many thanks for your nice words concerning our Team. In our Service Industry, this is the best recompense we can get from our guest. we trully appreciate your sharing comment on tripadvisor. For your information we have, in Mercure Serpong Alam Sutera, 3 room categories : Superior (26sqm), Privilege (32-34sqm) and Privilege Suite (42sqm). We will be happy on your next stay to organize an upgrade. We hope to see you back soon Our best regards

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