Hotel - Mercure Serpong Alam Sutera
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Mercure Hotel

Mercure Serpong Alam Sutera

Jl Alam Sutera Boulevard Kav23  Serpong  South Tangerang 
15325 TANGERANG
INDONESIA

340 reviews
TripAdvisor Rating Based on 340 reviews
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Mercure Serpong Alam Sutera

Mid-scale hotel for business trips or leisure

Located within the Integrated Alam Sutera Complex, Mercure Serpong Alam Sutera is situated between Omni International Hospital and Living World Shopping Mall, at the centre of the lifestyle, entertainment and gastronomical hub. A mere 30 minutes' drive from the Jakarta city centre and less than one hour from Soekarno-Hatta International Airport, our 171 stylish rooms and modern facilities make our hotel ideal for both business and leisure travelers.

Discover Alam Sutera, well known as the best town for cycling and jogging with a green and healthy environment. Explore the culinary indulgence, entertainment and shopping experience, such as Flavor Bliss, IKEA, Mall @Alam Sutera and Living World.

Hotel extras

Mercure Serpong Alam Sutera provides stylish Meeting Rooms and large Grand Ballroom. To explore the area, the hotel offers bicycles free of charge. Indulge in the pool with beautiful Alam Sutera view and also enjoy free minibar and Wi-Fi in all rooms.

This hotel is PLANET 21 Gold
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Breakfast
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Air conditioning
  • SOEKARNO HATTA
  • Hotel open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Solarium
  • Golf  (Nearby)
  • Tennis  (Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 6 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Hotel - Mercure Serpong Alam Sutera

Jl Alam Sutera Boulevard Kav23
Serpong
South Tangerang
15325
TANGERANG
INDONESIA

Tel: (+62)21/29668668
Fax: (+62)21/29668658

Check-in from 14h00
Check out up to 12h00
Access and transport
  • CIPAGANTI SHUTTLE : BANDUNG BSD, WTC BSD
  • SOEKARNO HATTA At 30km / 18.64 miles  - Shuttle paying
  • SERPONG STATION At 11.8km / 7.33 miles

GPS : -6.244335, 106.651789

Our rooms

  • Privilege Room with Double Bed
    Privilege Room with Double Bed

    Experience our spacious Privilege Room with 1 Double Bed, 32 m², and enjoy the following extras: modern espresso machine, large stylish sofa, full bathroom amenities, comfortable bathrobes plus complimentary full minibar and daily newspaper.

  • Privilege Room with Twin Beds
    Privilege Room with Twin Beds

    Experience our spacious Privilege Room with 2 Single Bed, 32 m², and enjoy the following extras: modern espresso machine, large stylish sofa, full bathroom amenities, comfortable bathrobes plus complimentary full minibar and daily newspaper.

  • Superior Room with twin beds
    Superior Room with twin beds

    The contemporary superior room comes with Twin Beds, 26-28 sq.m., bathroom with shower, minibar, LCD TV, WIFI Internet access.

  • Superior Room with Queen Bed
    Superior Room with Queen Bed

    The contemporary superior room (26-28 sq.m.) comes with 1 Queen Bed, bathroom with shower, minibar, LCD TV, WIFI Internet access.

  • 171 rooms
  • 139 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
    • 110/120 V AC
    • 220/240 V AC
    • Airconditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

MINT & PEPPER Restaurant
Lunch
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

MINT & PEPPER Type of cuisine: International


Thematic restaurant with Eastern and Western cuisine. Offering a generous Line-up for buffet breakfast, A la Carte menu for lunch and dinner.

Find out more and book
MOCCA Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

MOCCA


Located on the ground floor with a trendy concept, the Lobby Lounge & Bar is the ideal location to relax after a long day in the city. It is also the ideal spot to meet for coffee, tea or refreshment throughout the day.

MANIZ POOL DECK Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

MANIZ POOL DECK


The Maniz Pool Deck offers cocktail, fresh fruit juice drinks, salad, sandwiches, steamed food and ice cream. During the day, snacks and drinks are available.

See all our bars
See all our restaurants and bars

Your meetings and events

Mercure Serpong Alam Sutera Meeting Room

Our meeting rooms


  • Number of meeting rooms: 6
  • Maximum size: 550 m2
  • Maximum capacity: 700
  • Maximum banquet capacity: 300

Our customer reviews for Mercure Serpong Alam Sutera

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating 4.0/5 Based on 340 reviews
Nate D 2016/08/01
« Clean, Comfortable decent wifi »

The rooms were clean and comfortable, good wifi and the shower water pressure was good. Check in and out was average and could use some improvement. They ended up swiping my card 4 times, ie 4 charges to the card, to settle the account even though I showed them the account as printed was incorrect. I booked via the Accor website and choose a package that included breakfast, except it only included 1 morning not 2 so had to pay at the hotel for the additional day. On top of this the breakfast was cold. The sausages looked like they were taken out of the fridge, not grilled and put into the chafing tray cold, i could see them sweating in the semi-warm tray. Dinner on the first night was a stuffed chicken roulade - dry and again served cold. Night two was a beef rib - nice cut lots of marble except it was again served cold and instead of a silky mouthful of beef it was just a mouthful of congealed fat. The night I checked out thought third time lucky ... why not ordered the lamb and this time was served hot and well cooked. Perhaps from breakfast to dinner people need to be taught to serve food HOT. Average at best rooms nice, eat elsewhere.

Cyril M, General Manager at Mercure Serpong Alam Sutera, responded to this review

Dear Nate D, Thank your choosing to stay at Mercure Serpong Alam Sutera. I appreciate you taking a moment to share on your experience. Please accept my sincere apologies with the challenges your experienced with our Food and Beverages services. Our Food and Beverage Manager is addressing the issue right now in view to ensure that it will not re-occur in the future. On the other hand I am very please to the enjoyed the cleanliness and the comfort of the entire hotel as well as the Wi-Fi services. We are looking forward to welcome you back again as it will allow us to show you our Food and Beverage improvement. Thanks again for your kind feedback. Very best regards. Cyril Mas General Manager

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