Mercure Maidstone Great Danes Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 702 reviews

Mercure Maidstone Great Danes Hotel - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 30 minutes by car to Bluewater shopping centre

  • In-house bar & restaurant serving British classics

  • 26 acres of private landscaped gardens

  • Feel Good Health Club with gym, sauna and pool

Our accommodation(s)

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Hotel location

Mercure Maidstone Great Danes Hotel

Hollingbourne, Nr Maidstone
ME17 1RE MAIDSTONE
United Kingdom

GPS:51.258732, 0.616822

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Bar & Brasserie

Come and sample traditional British and internationally inspired cuisine and a selection of fine wines to compliment your meal at The Bar & Brasserie. Enjoy a relaxed atmosphere whether you are sat in the bar area, or at your table.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  702 reviews

TripAdvisor Rating  3.5/5  1,812 reviews

Good stay

Customer review rating 4.5/5

Gary A. Couples - Confirmed reviews ALL

Staff friendly, helpful and very efficient The hotel was clean and food the very good. The hotel is showing it's age and is in need of refurbishment

Thank you for staying with us recently Gary, it was great to host you here at Mercure Maidstone Great Danes. Thank you also for your feedback, it is very much appreciated. We are very pleased your stay went well and we look forward to welcoming you back sometime in the future. Kind regards, Steve White Guest Services Supervisor

Great experience

Customer review rating 5.0/5

Elsa Couples - Confirmed reviews ALL

We were taken care of by Steve and Victoria who were charming and very kind! The room was excellent, breakfast enjoyable and overall a great experience

Dear Elsa, Thank you so much for leaving Mercure Maidstone Great Danes a FANTASTIC review.

Average hotel with good service.

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Helpful staff but hotel and room are very average.

Thank you for staying with us recently, it was great to host you here at Mercure Maidstone Great Danes. Thank you also for your feedback, it is very much appreciated. We are disappointed however, that your stay was only ok and that some aspects did not meet your expectations and for that we apologize. We hope to invite you back sometime in the future where we can give you the opportunity to stay in one of our recently refurbished rooms. Kind regards, Steve White Guest Services Supervisor

perfect relaxation

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

My husband and I stayed 3 nights in a privilege room with beautiful lake view. Room was clean and bed was comfortable. The hotel staff were able to provide the extra items we had requested prior to our stay for the most part and we really enjoyed the break. The only negative was that we were informed they no longer provide the news paper in the mornings that is advertised and that at dinner the restaurant was sadly out of a lot of what was on the menu. Still we were able to enjoy our stay. Hotel pool was wonderful temp and the hot tub a pure joy.

Thank you for staying with us recently here at Mercure Maidstone Great Danes, it was lovely to host you. Thank you also for your feedback, it is greatly appreciated. In regards to the newspapers, I shall pass on your comments to see if the service can be restarted again. We look forward to welcoming you back sometime in the future. Kind regards, Steve White Guest Services Supervisor

Outstanding customer service

TripAdvisor rating 5.0/5

Gordon M TripAdvisor review

Victoria and Steve went above my expectations of customer service. As they sorted out our entertainment. This improved our stay immensely and made our evening much more enjoyable. Thanks to them both from a very satisfied customer. We would recommend the hotel to others due their support.

Dear G2333xOgordonm, Thank you for taking your time to leave Mercure Maidstone Great Danes a FANTASTIC review, I am glad Victoria and Steve looked after you during your stay and made it all the more enjoyable. Yours Sincerely Nina Djemal Guest Service Manager

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Other web-users rate our hotel

  • 393 reviews 9.2/10 Location
  • 1,264 reviews 5.7/10 Room
  • 1,256 reviews 8.7/10 Service
  • 31 reviews 3.7/10 WiFi
  • 636 reviews 5.4/10 Comfort
  • 544 reviews 8.5/10 Breakfast
  • 439 reviews 6.7/10 Cleanliness
  • 434 reviews 5.8/10 Amenities

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