Hotel - Mercure Maidstone Great Danes Hotel
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Mercure Hotel

Mercure Maidstone Great Danes Hotel

Hollingbourne  Nr Maidstone 
ME17 1RE  MAIDSTONE
UNITED KINGDOM

1,011 reviews
TripAdvisor Rating Based on 1,011 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  GBP
  • Indoor heated pool
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  GBP
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Beauty salon (Paying)
    • Hairdressing salon (Paying)
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Outdoor tennis court
  • Croquet
  • Ski hire facilities

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS
  • Snack & beverage machine

Business services

  • 14 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

All bedrooms feature an HD LED TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

  • 126 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 16 family rooms
  • 6 connecting rooms
    • 110/120 V AC
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Trouser press in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Telephone
    • Pay per view channel(s)
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Maidstone Great Danes Hotel

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 1,011 reviews

Leah R 2017/01/03
« Relaxed »

Very friendly place , rooms nice and clean and spacious! Loved the swimming pool and the steam room! The restaurant staff were very friendly but one was very hard to understand but was still friendly! Would stay again

Dominic D, General Manager at Mercure Maidstone Great Danes Hotel, responded to this review

Dear Leah Thank you very much for your positive comments, especially those about the team, who are generally very committed & keen to make every stay with us a positive one. We look forward to welcoming you back again soon. Best wishes, Dominic

susangS4318TX 2016/12/21
« Shame about the noise. »

The restaurant was full of parties and very busy and noisy. We couldn't get to the bar. We did get a table eventually and were given a complimentary drink, which was appreciated. Although on the 3rd floor, our room was immediately over the restaurant and patio area where people spilled out to smoke and talk loudly until late. Unfortunately, we had very loud neighbours who kept us awake until 3am. We reported this and they were asked by staff to keep the noise down, which didn't really happen. We did mention this incident on leaving and were told that we had been put on the top floor, as far away as possible and they couldn't do anything about the 'domestic' in the suite next to us. We did feel that we could have been put on the other side of the corridor at least, or in another part of the building, especially as I had my young granddaughter with me. We felt we should have been warned that there were parties of people in the restaurant and your receptionist did apologise for this. On a better note, it was a great location for visiting Leeds castle the next day, which is why we booked it in the first place.

Dominic D, General Manager at Mercure Maidstone Great Danes Hotel, responded to this review

Dear susangS4318TX Thank you for your review & comments which have all been carefully noted. We do aim to allocate quiet rooms to anyone staying with us that is not with an event, but this can be a challenge on peak nights in December. I am sorry there was some disturbance & appreciate your patience particularly as you had your daughter with you also. I do hope that we will be able to welcome you again in the new year & wish you all the best for 2017. Yours sincerely, Dominic

wendoverian 2016/11/09
« Convenient if pricey on this occasion »

Returned to The Great Danes, a regular stopover though significantly more expensive than last time. A super king bed with an excellent mattress was a good find in a room that was satisfactory if undistinguished. The breakfast was good though on one morning not really hot enough, the dinner was good with a creative menu though wines were relatively expensive and little choice ( eg no pinot grigio).

Dominic D, General Manager at Mercure Maidstone Great Danes Hotel, responded to this review

Dear richard b Thank you for your review & all your comments which have been noted. Pinot Grigio is ever popular & we do offer one white & one Rose. Hope to welcome you back again soon. Yours sincerely, Dominic

LMMcI 2016/09/20
« Good but would like the manager to respond please »

Great location, great rooms and fabulous dinner. Breakfast was poor, I have reported this, and to date 3 days later, no response, I do not appreciate cold cooked breakfasts or being ignored would appreciate a response (sausage-gate!!)

Dominic D, General Manager at Mercure Maidstone Great Danes Hotel, responded to this review

Dear LMMcI Thank you for your positive comments about our location, room & dinner. We have launched our Autumn Brasserie menu which has some great winter dishes. I was sorry to hear that there was an issue with your breakfast, which I hope has since been resolved. If not, please contact me directly on 01622528565. Yours sincerely, Dominic

ian b 2016/09/11
« Indifferent staff »

I chose the 1/2 roast chicken off the menu. When it arrived it consisted of a leg only. I pointed this out to the waitress who went back into the kitchen to ask what had happened. She returned to inform me the chef had said they had changed suppliers and that this indeed was 1/2 a chicken. I asked if a chef was joking. No she replied. I asked if they would come into the restaurant and tell me this story. She came back with a chef who confirmed that it was due to a change in supplier! I said to him he must surely be joking. He said if I was unhappy he would take it away. He did. I can not understand what game was going on but it was comical but very unprofessional. No one seemed bothered at the hotel (apart from reception staff). Hovering around customers at 10.00pm, clearly wanting people to leave. I have stayed at this hotel several times purely out of convenience. The experience is always close to unacceptable. I will will not be returning.

Dominic D, General Manager at Mercure Maidstone Great Danes Hotel, responded to this review

Dear Ian, Thank you for taking the time to review your recent stay with us and I am very sorry we did not meet your expectations on this occasion. There has been a change in supplier to what is intended to deliver a superior product and the specification for the chicken may have deviated slightly, but on review, is currently correct. I have noted your other comments and am sorry this matter was allowed to escalate and appreciate your feedback, which has been shared with the team. Yours sincerely, Dominic

mereonjC 2016/07/21
« Not a place to stay in summer »

Was here for a friends wedding on one of the hottest days and the rooms were stuffy. No aircon in any of the rooms even the suites. Fan was no help either as it was barely functional. Everything else was ok. I think the fact that the rooms were stuffy and hot was a real downer.

Dominic D, General Manager at Mercure Maidstone Great Danes Hotel, responded to this review

Dear mereonjC Thank you for your review. It has been exceptionally hot in the South East over the last week or so. We do have air conditioning in the event rooms, but not currently in the bedrooms. We do provide fans & ventilate the rooms as far as possible. I hope you had a beautiful day at the wedding otherwise. Sincerely, Dominic

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