Mercure Maidstone Great Danes Hotel
ME17 1RE MAIDSTONE
ME17 1RE MAIDSTONE
This 4-star Maidstone hotel is set in 26 acres of private grounds and has complimentary guest parking. Mercure Maidstone Great Danes Hotel is just minutes from junction 8 of the M20. Complimentary high speed WiFi is available in the 126 contemporary guest rooms and throughout the hotel. You can indulge yourself in The Brasserie and The Bar or unwind in the Feel Good Health Club. 13 meeting rooms welcome events for up to 600 people.
The hotel is just five miles from Maidstone East railway station. Bluewater, Europe's largest shopping centre, 23.5 miles away. The historic Leeds Castle is just next door. Ashford Eurostar terminal is 17 miles away and London is an hour by train from.
This hotel boasts some of the finest conference facilities in the area and is an ideal location for a short break, located next to the beautiful Leeds Castle. The channel ports and Eurotunnel are less than an hour away.
GPS : 51.258732, 0.616822
All bedrooms feature an HD LED TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.
One of our best rooms! Superior suite with lakeside view, flat-screen TV, complimentary high speed WiFi, Nespresso coffee machine, newspaper, robe and slippers. Sleeps 2 adults.
Classic family bedroom for 2 adults and 1 child with flat-screen TV, complimentary high speed WiFi, en suite bathroom, hairdryer and tea/coffee making facilities. Sleeps 2 adults and 1 child.
Classic family bedroom for 2 adults and 2 children, flat-screen TV, complimentary high speed WiFi, en suite bathroom, hairdryer and tea/coffee making facilities. Sleeps 2 adults and 2 children.
Classic bedroom with 1 double bed, flat-screen TV, complimentary high speed WiFi, en suite bathroom, hairdryer and tea/coffee making facilities. Sleeps 2 adults.
Classic bedroom with 2 single beds, flat-screen TV, complimentary high speed WiFi, en suite bathroom, hairdryer and tea/coffee making facilities. Sleeps 2 adults.
Upgraded bedroom with lakeside view, flat-screen TV, complimentary high speed WiFi, Nespresso coffee machine, newspaper, robe and slippers. Sleeps 2 adults.
Come and enjoy traditional and internationally inspired cuisine and a |selection of fine wines to compliment your meal at The Arts Brasserie, |in individually styled surroundings offering a relaxed atmosphere for an enjoyable dining experience.
Traditional & internationally inspired cuisine and selection of wines. Friendly & helpful service amongst individually styled surroundings which offer a relaxed atmosphere for an enjoyable dining experience. Live music most Friday & Saturday evenings.
Reviews collected from customers who booked on AccorHotels.com
Great location, great rooms and fabulous dinner. Breakfast was poor, I have reported this, and to date 3 days later, no response, I do not appreciate cold cooked breakfasts or being ignored would appreciate a response (sausage-gate!!)
Dear LMMcI Thank you for your positive comments about our location, room & dinner. We have launched our Autumn Brasserie menu which has some great winter dishes. I was sorry to hear that there was an issue with your breakfast, which I hope has since been resolved. If not, please contact me directly on 01622528565. Yours sincerely, Dominic
I chose the 1/2 roast chicken off the menu. When it arrived it consisted of a leg only. I pointed this out to the waitress who went back into the kitchen to ask what had happened. She returned to inform me the chef had said they had changed suppliers and that this indeed was 1/2 a chicken. I asked if a chef was joking. No she replied. I asked if they would come into the restaurant and tell me this story. She came back with a chef who confirmed that it was due to a change in supplier! I said to him he must surely be joking. He said if I was unhappy he would take it away. He did. I can not understand what game was going on but it was comical but very unprofessional. No one seemed bothered at the hotel (apart from reception staff). Hovering around customers at 10.00pm, clearly wanting people to leave. I have stayed at this hotel several times purely out of convenience. The experience is always close to unacceptable. I will will not be returning.
Dear Ian, Thank you for taking the time to review your recent stay with us and I am very sorry we did not meet your expectations on this occasion. There has been a change in supplier to what is intended to deliver a superior product and the specification for the chicken may have deviated slightly, but on review, is currently correct. I have noted your other comments and am sorry this matter was allowed to escalate and appreciate your feedback, which has been shared with the team. Yours sincerely, Dominic
Was here for a friends wedding on one of the hottest days and the rooms were stuffy. No aircon in any of the rooms even the suites. Fan was no help either as it was barely functional. Everything else was ok. I think the fact that the rooms were stuffy and hot was a real downer.
Dear mereonjC Thank you for your review. It has been exceptionally hot in the South East over the last week or so. We do have air conditioning in the event rooms, but not currently in the bedrooms. We do provide fans & ventilate the rooms as far as possible. I hope you had a beautiful day at the wedding otherwise. Sincerely, Dominic
Stayed for two nights recently - basic room (some of the other rooms provide body lotion/shower caps and coffee machines). Bed comfortable however the bath and shower were not great - the wood was coming away from a panel on the bath and the tub itself looked like it had seen better days. Other rooms might have been in better condition
Dear Nuta18UK Thank you for your review We do have a number of different rooms & types and are always happy to offer alternatives whenever possible. The upgrade Privilege & superior rooms have enhanced contents such as the toiletries, coffee machine, robes & slippers. Thank you for pointing out the lose bath panel which the maintenance manager will attend to. With best wishes, Dominic
Stayed for one night. Check in very efficient and early. Hotel on staggered floors so be prepared to lug luggage up and down stairways. Room size ok but decoration dated. Didn't use restuarant @ night. Breakfast ok but small buffet area which is bit mixed up so congested and bit pain i.e toast one end counter jams the other. Food ok, though fairly limited, was being turned round quick & additionally took 20mins to recieve an order for a poached egg which came out overcooked. This are needs reviewing. Overall not a bad hotel but can get better for the money.
Thank you for your review & comments which are always appreciated. We have a number of different room types & always happy to offer alternatives whenever possible. We are continually working throughout the property & have recently refurbished over 60 bedrooms. Sorry you did not get to try the new Brasserie menu which is being very well received. Thank you for your comments regarding breakfast which have been carefully noted. Best wishes, Dominic
Very enjoyable stay. Rooms comfortable if a tad small. Pillows very firm but we asked for softer ones at 11.30pm on Saturday night and they were delivered within minutes. Lovely meal - v helpful staff esp our waitress Debbie. Ran out of sausages and eggs at breakfast on Sunday morning so a bit of a delay there. Lovely facilities. Would recommend The Windmill for dinner out - a 10 minute walk away.
Dear DawnBaxter Thank you for your review. I am pleased you enjoyed your visit & thank you for your kind comments about Debbie which of course have been passed on to her & encourage us all. We do aim to cook little & often to maintain freshness but appreciate your patience. Hope to see you back again soon. Best wishes
Was staying at the Hotel following the Kent League dinner, which was excellent. We booked the room at a great rate as Club members, the rooms have been refurbished since we last stayed and our room was clean and comfortable. Our only real gripe was the fact that most of the "hot" items at breakfast were stone cold, it would have been and excellent review but for this disappointing aspect.
Dear Jonathan Thank you for your review. I am pleased you had a great stay & enjoyed the event. I apologise for the breakfast being anything less than hot. We have introduced a new buffet display presentation & this will be reviewed with the head chef. Kind regards, Dominic
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